Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Best headphones I’ve ever had !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little while to get used to the feel on my ears. Other that that these headphones are great! Using it to speak on the phone isn’t all that great but slightly better than the XM4model. Lastly they are a bit pricey...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradP, your investment will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Expensive but well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really unsure about spending the money for this but I had done a lot of research. I can say I love them though, well worth the money and help me out a ton when studying so that I don't have to worry about being disturbed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Sony Headphones Review!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my girlfriend, she loved it!!!!! Very loud and clear!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, We're pleased to hear that she loves the audio quality of the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
King of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, coming from the WF-1000xm3 wireless headphones these are king of ANC. My only complaint with these headphones is that if you lay down and still for too long they automatically turn themselves off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrGeeeee,
Thanks for giving the product a perfect rating! Good to know you're enjoying the sound quality and noise canceling of your new WH-1000XM4 Wireless industry-leading, noise-canceling Wireless headphones! The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you.
We do apologize for the inconvenience. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
Thanks for sharing your feedback and for trusting Sony!
-Jess
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound qualities, very durable, nice travel case and easy to hook up to any Bluetooth device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones,
Very nice! We're happy to hear that you like the sound quality and durable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great i need to concentrate when im doing my online classes. I dont hear anything in the house except my class when i use these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda,
Thank you for the purchase! We're glad to hear that you like the headphones for your online classes. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and very comfortable very loud and accessible and look sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, That's great to hear! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever they sound so good and I wear it everyday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleH, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is amazing. Would definitely recommend to others. So happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeannB, we're glad to hear that you are happy with your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the older model (WH-1000XM2) which were great, but these are even better! Definitely worth the upgrade if you have an older model and a MUST HAVE if you don't have noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Feedback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! But the color is not what I expected.The noise canceling feature is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZunP, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, some of the best headphones I have bought, kinda suck that they are not water proof but still great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, we're glad you like our product! We appreciate your feedback regarding your SONY unit. Unfortunately, this headset is not waterproof. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great headphones for travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for air travel...very good at canceling outside noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ, We're glad that you're enjoying the noise canceling function. The WH1000XM4 is perfect for travelling. Thank you for choosing Sony. Erin
Sony is at it again - Great product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great grab for college student - my kid loves the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jmayen,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.
Best regards,
-Fred
- Pros mentioned:Bass
Fantastic effects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones provides high feel of thr bass music could enjoy the depth of the music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKRR, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the average listener, these are excellant headphones to have. Even if uou dont know how to customize the EQ settings, they sound great. Strongly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockportjesus, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Nice set of headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pretty good for the price, fits comfortably, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King,
You made the right choice! We're glad that you like the fit, comfort, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids during pandemic, for Zoom classes. Works great and good quality. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PurevdorjB,
Thanks for the awesome feedback and for your recommendation. We're glad that your kids were able to stay focus on their studies because of the great quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allie,
Thanks for sharing your 5-star review of the WH1000XM4. We're glad that you are enjoying the noise canceling function and app settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A1 Noise Cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable noise cancellation headphones with top notch sound. Only downfall to me is they make my ears a little warm after only about 30 minutes of use. And thats just me nitpicking at these to give a fair review, lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vero, Thank you for this amazing review! We're glad to hear you are enjoying your newest noise-canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam