Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good heaphone, use them everyday and they are perfect for an evryday use, i really like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaiselaL, we're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent Audio
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality. The main issue with these is a bit of ear fatigue and the constant Windows 10 misbehavior switching between HandsFree and Stereo mode. This problem is not unique to the Sony Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dpal, Thank you for the 5-star rating! Glad to hear that you are happy with your new WH-1000XM4 Headphones. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
With regards to the switch between Handsfree and stereo mode, you may follow the reset and initialize steps on this link. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
If you haven't yet, to get the most out of your XM4, we recommend updating its firmware to the latest version (v2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
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Thank you so much for choosing Sony!
Regards,
Carl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, I love it so much . I travel alot so I use them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RojonW,
Thank you for choosing Sony!
We're excited to hear that you love the WH1000XM4 headphones and that they are a valuable companion for your frequent travels. It’s wonderful to know they provide comfort and quality wherever your journeys take you.
Best regards,
-Fred
- Pros mentioned:Sound quality
Better then the rest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hype is real. The sound quality is better then any headphones I have owned for the last 30 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLED4ever, That's awesome! We are truly happy that you love your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning a noise canceling headphones and was not disappointed with the results. As of this time I am still getting the hang of it but I think it is easy enough to use once you start using it for extended periods of time. It is expensive for headphones but the quality is worth it and should last a long time to justify the price.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great sound. Great value. Would recommend to all music listeners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
They are awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and they sound amazing once you get a decent EQ settings. Also, the tech features and stuff you can do with the app is pretty awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mudshock,
Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
REALLY NICE HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS HEADPHONES ARE REALLY GREAT I ENJOY THEM THIS WAS A REALLY WORTH INVESTMENT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianaR, We're glad you are happy with your headphones . Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sound Quality Matters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a movie and music enthusiast these headphones help make the experience an enjoyable one. Love to hear crisp sounds that you would not be able to pick up on in the standard sound systems / T.V.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 99roses,
Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable and have large ear cups compared to some of the others in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clearmist,
Great! It's nice to know that found the perfect headphone for your travels. Surely, you'll enjoy your trips listening to your favorite music with this on. Awesome comfortability and amazing sound quality. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
Better than studio beats.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. Way better than studio beats . Very comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian1982,
Amazing! Thank your for the feedback and we are delighted to hear that you appreciate the audio quality and comfortability of our Sony WH1000XM4. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing upgrade from XM2s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM2s and needed an upgrade, not sure how Sony made such a good product even better but these are a great replacement/upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and ease of use is amazing! If you use them as a phone or conference headset they are just OK. For listening to music or watching movies I think they are superior to the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi soulsurfer7676,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Would Recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, noise canceling never fails. The blue color is appealing to the eyes. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Calvin, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great All around noise canceling headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4's sound amazing and have some of the best noise canceling features in a headset today. Really glad i picked these up when they were on sale. Would recommend to anyone looking to travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Awesome! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve been using these for a couple months now and they are the better of the overeat headphones i’ve used before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zhexeed, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
The only headphones you will ever need
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? Could it be that Sony secretly abducted us in our sleep and brainwashed us into saying the things we want in our headphones? Lol probably Not, but I know something close to that most definitely happened!!!! Thank you Sony for creating the pair of headphones that I WANT to carry around for every occasion!!! Idk what kind of alien tech you got but hey kudos!!! From yours truly Bryan Olivares
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan90, we're always committed to providing our consumers with top-quality products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
The Ultimate Headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones a few weeks back and the battery is phenomenal!! Ive charged them once since i have had them so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise canceling technology, bought them as a gift and my brother loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JayP,
What a nice gift! We are thrilled to hear that your brother loves his new Sony WH1000XM4. He will enjoy great sound and awesome noise canceling feature with our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing ANC - Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, with every gen Sony out do themselves, hands down the best active noise cancellation on any headphone, sounds really good too. Good quality, folds nicely and the case is great for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi poutingmonkey, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl