Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
holy moly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i feel like im in heaven while i listen to music with these headphones on. invest in it rn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello annie,
That's awesome! We are truly delighted to hear that you enjoyed listening to your favorite music using our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
2 thumbs up
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife to use at work. Noise canceling works good and good sound quality. She has a small head and loves them. I like them my head is a little bigger and not as a natural of a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeJ, Thanks for sharing your experience with the Sony XM4 wireless headphones. We're glad that you are enjoying them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. -Craig
- Pros mentioned:Sound quality
Amazing Kanz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Was Waiting For These To Come Out & when They Did.... XM4's Did Not Disappoint The Cancellation is Outstanding & The Sound is Sony's Signature Symphony of Magic!!! Highly Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWendall23,
Awesome! We're glad that your patience has paid off. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Gym perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I mainly use them for the gym and they’re perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juliana, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
GREAT SOUND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I love these headphones I’m happy. The sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CUTIEPIE, Thank you for the great review! Good to know you love the awesome sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
None of the 'smart' features actually work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame, but most of the 'smart' features of these headphones don't really work: 1) They don't reliably pause when removed (and start playing again when you've not returned them to your head) 2) They can't tell the difference between loud noises (like working in the garage) and speech, so it incorrectly toggle active noise suppression. They sound great. The noise cancelation is great. The range is great. The app is really very good and the controls are well thought out. They're very nice headphones, but you're paying for a bunch of 'smarts' that simply don't work. After much trial and error, I've turned each of these features off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerverseOsmosis, We regret to hear that you're having an issue with the WH-1000XM4 Wireless Noise Cancelling Headphones. We apologize if the WH-1000XM4 headphones won't pause or the Wearing Detection function doesn't work. This may occur after moving from a cold to a warm place or after wearing the headphones under sweaty conditions. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. In order to prevent it from being scratched, do not touch or wipe the proximity sensor part. Listening to ambient sound quickly (Quick Attention Mode). This function turns down the music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode
Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel. To deactivate the Quick Attention Mode
Release your hand from the touch sensor control panel. About the instruction manual video
Watch the video to find out how to use the Quick Attention Mode.
https://rd1.sony.net/help/mdr/mov0013/h_zz/
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the headphones:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay
- Pros mentioned:Sound quality
Best headphones I’ve had In years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I love how it drains out kids and other background noise unless I touch the side of the headphones with my palm. Great sound great wireless and excellent corded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Turtleslover223, Awesome! We're glad to hear that you love the noise canceling and sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Great headphone.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.
I would recommend this to a friend - Pros mentioned:Sound quality
love love love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is amazing! i can barely hear people talking or the cars or anything. helps me stay in my own little word
I would recommend this to a friendBrand response from SonyListens
Posted .Hi linxxvi, Awesome! We are glad to hear that you are enjoying the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She loves them. Absolutely can not hear me calling with the noise canceling on! Haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistyG,
You made the right choice! We're glad that your daughter is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Good but not the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really expensive but they sound really good but I actually like the Microsoft surface headphone more the touch controls are trash and they don’t send you with a aux cord with a mic. But I do like them but for the price it’s not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blowsif1988,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having a complete experience because of the touch controls and supplied headphone cable. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When using the touch sensor, it is recommended to use our index finger. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Your feedback about the supplied headphone cable is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Fine headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones Out There
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL1025,
Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
gym audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym, great audio, easy to connect to bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeP, perfect! We're extremely pleased it suits your needs. Thank you very much for sharing your awesome experience with the WH1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good Headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Obviously you can go for XM5's, but these aren't horrible. Sound wise, XM5's are better but for the cost, these are fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for sharing your feedback on our XM4. We're glad that you are satisfied with the audio quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones great quality very good!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vaal,
Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Wireless works well and they have great sound quality. Are pricey but the build quality is good. One thing though is that you have to be careful not to get them wet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manwithgame,
Thank you for the 5-star rating! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Excellent noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopla,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life savers- noise on airplane gives me a headache - this makes the flight so much more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troll, great! we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things work great! Highly recommend this anyone. We use them to cut grass, in the car (obviously not the driver), and for watching tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wendy,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph