Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best noise canceling head phones that I have ever invested my money in❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, You've made an excellent choice! We're glad you're enjoying the great noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of touch features in the headphones, custom button settings, and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bran,
Great! We're glad that you like the touch function, controls, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
real quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best audio device i own. i use them every day and rarely charge them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxwell, we're glad you like the sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Weight
Best headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made, besides my Bose Q35...these headset are lite weight, easy to use..and definitely made for long term daily use...highly recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great item for use at home, on a plane, in a crowd.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Awesome! We're glad to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Super Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. stills very comfy on the ears which has been a "paint" point with bose (pun intended). i can use this for hours long without any issues!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jakenj,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great product, sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Fit a little loose on head. Tried adjusting but couldnt get it just right. Sound is great, cancelation good. I would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelO, Thank you so much for taking the time to leave us a review of your WH1000XM4! We're very happy to hear you like the great sound quality and excellent noise cancellation of your new Sony headphones. To ensure a tight fit, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
PhiSon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions with the product are lacking severely. Once I figured out how the thing works, it is a great product with great features and terrific sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PROO,
Good to know that you are now able to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
You can refer to our support website for additional resources regarding the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
~Ralph
- Pros mentioned:Sound quality
Just buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound but flawed design.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelation, but I can only give it 3 stars because I'm on my second pair which just broke at the hinge just like the first pair did after just under a year of use. Sony does not cover this under their warranty even though it is a design flaw. cheap plastic that WILL eventually wear and break off. I cannot recommend them for this reason. everything else is great about them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Icem, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4, we are sorry to hear that you are experiencing issues with your headphones. We would like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
My time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I can hear my mom ;) great sound blocking. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cariduro,
Nice! We're glad that you appreciate the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for your recommendation! - Marco
Perfect for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great I have been able to study a lot easier and focus better because of these headphones if you are a student you should get these they are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SarahV,
Thank you for sharing your positive experience with the WH1000XM4 headphones! We're thrilled to hear that they have helped you study easier and focus better. These headphones offer superior sound quality and noise-cancellation, perfect for students needing focus. With adaptive sound control, touch sensor controls, and 30 hours of battery life, the WH1000XM4 headphones are ideal for any busy schedule. We appreciate your recommendation and are glad to know that they have been a perfect fit for your needs. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound quality!! Highly recommend when traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CardFan,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best in the business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are active noise cancellation kings. You cannot get anything better than this. The companion application is very intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanket,Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this device, no to happy yhst when it disconnected when i talk and i missed some request during work time use
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CarlaV.
We are pleased to hear that you generally love your WH-1000XM4 headphones, but we are very sorry to hear about the frustrating issue with disconnections during calls or when speaking, which is causing you to miss requests during work time. That is certainly not the seamless, reliable experience we intend to deliver, especially for professional use.
The WH-1000XM4 has a feature called "Speak-to-Chat" that automatically pauses music and can disconnect from a call when it detects your voice. If this feature is enabled, it may be interpreting your work conversations as a signal to pause/disconnect.
We strongly recommend checking the following in the Sony | Headphones Connect app:
Check Speak-to-Chat: Locate this setting in the app and try temporarily disabling it to see if this resolves the disconnection issue when you speak.
Check DSEE Extreme: While less likely to cause disconnections, ensuring this is off during critical calls can sometimes improve stability.
Check Firmware: Make sure your headphones are running the latest firmware update, as updates often include stability fixes for connectivity.
If disabling Speak-to-Chat does not solve the problem, please contact our support team directly. They can guide you through more in-depth troubleshooting steps:
Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We sincerely apologize for the disruption this has caused to your workflow and are committed to helping you resolve this quickly. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the gym! Keeps noise out just as advertised!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NestorL,
Great! It's nice to know that our WH1000XM4 performs well, keeping out the noise and letting you focus on your exercise, thanks to its noise canceling capability. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Somy Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mf quality. So good I couldn’t hear the thieves breaking into my home. Overall 9/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BDJakaBigDaddyJoey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great sound. Great comfort!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and really good comfort. The bluetooth will connect everytime!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrAonair, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!! Completely cancels out the puppies crying at night while trying to crate train them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Momof3, That's amazing! Glad to know you like the industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Granddaughter loved these headphones for a birthday gift, she was really impressed with the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CASH,
Awesome! This is definitely a great birthday gift for your granddaughter. We're glad she loves the incredible sound quality of the WH1000XM4. These headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris