Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and long battery, comfortable to wear for long periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel, thanks for these five-stars! We are very glad to hear you're enjoying the WH1000XM4's exceptional sound quality and their long-lasting battery life. We appreciate that you've mentioned their comfortable design as well! Thanks for choosing Sony! Sincerely, -Jenn.
Best Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: 1. Outstanding sound quality 2. Excellent noise cancellation 3. Comfortable for hours 4. Long battery life 5. Easy bluetooth pairing. No dropouts. CONS: 1. Expensive. (but less of a con if you get it on sale).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrStan,
Your investment will be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Sound and Supreme Comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyM,
Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
wonderful, perfect, amazing, etc etc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beck,
We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Sony Xm4000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfy with good battery life. Sound quality is pretty good.overall some great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamK, we're glad you like the comfort, battery and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Excellent sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraC,
That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco
Best over-ear headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has tremendously changed by music listening experience. 1. The battery life on the device is amazing. I will go days where I listen to music for a couple hours or more before I get to even 40 percent battery life. 2. The noise cancelling abilities are better than I have heard in other over ear headphones. 3. Build quality is light yet solid, making it a comfortable wear for long periods of times. 3. The app the comes paired with the headphone allows for many useful abilities such as noise canceling adaption, multiple device connection, and many more. Overall great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Awesome! We're glad that you like the battery life, noise canceling function, design, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
great listening experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for over a year now, great headphones overall. Noise cancelling is insane, music quality is crisp and clear. The app has a lot of options lets you adjust the EQ levels very specifically if you so choose. They're comfortable enough that I've fallen asleep wearing them before. The only downsides I find in these headphones is that they will slide off during some workouts at the gym, (mostly ones where you lay flat or at an angle). And they get a bit sweaty while working out, but really what over-ear headphones don't get sweaty, y'know? I also have trouble connecting them with my computer sometimes, but that just might be user error...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kgriff,
Thank you for your amazing review of the WH-1000XM4 headphones! We are delighted to learn that you've enjoyed an exceptional listening experience over the past year. It's fantastic to hear that you value the remarkable noise cancelation, the crisp and clear sound quality, and the customizable EQ options available through our app. We're also pleased to know that you find them comfortable enough to wear, even while sleeping. Your feedback on using these headphones during workouts is greatly appreciated.
If there's anything we can do to assist you further or if you need information or technical support, please don't hesitate to reach out to us at socialsupport@am.sony.com. To help us assist you more effectively, kindly include the following details:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Can't Travel Without
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig
Best Over Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved my bose qc 35 and bought these to try out. the bass is much deeper and i love for music and movies. I do like the passive technology when i fly i can easily listen to flight changes etc without removing my headphones. Comfortable and now my designated travel set. However qc35 are still a bit more comfortable for extended use like gaming or for work. also the app is great and i can manage the noise canceling from my phone-- in addition its easy to manage multiple phones synced simultaneously (i have a work phone and personal phone) so playing music on one device and getting email notifications on the other is convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really excellent headphones. Comfortable. Long lasting battery. Compact. Very balanced sound. Not boomy or fatiguing, but bass goes down low. Noise canceling feature is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jimthegamer,
We appreciate the positive feedback and we're glad you like the comfort, battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Best Headphone I EVER USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is worth it. Of all the headphone I've EVER used, this is the best one. They're comfortable, better battery life, and really great control functionality. Definitely recommend this for someone who needs a high quality headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Kenepshin! We are immensely pleased to hear that of all the headphones you have used, you consider the WH-1000XM4 to be the best.
It is rewarding to know that you're enjoying the comfort, which we designed for extended listening sessions, as well as the long-lasting battery life. We also put a great deal of effort into creating intuitive touch controls and smart features, and it's wonderful to hear that these functions are making your experience even better.
Your recommendation for anyone who needs a high-quality headphone means a great deal to us. Thanks again for choosing Sony and for your support!
Best regards,
Gus Sony Social Media Team
Don’t hesitate, Go ahead and BUY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are phenomenal. Noice cancellation, in app customization, sleek design…they’re really great. I picked these up because I refuse to pay for the AirPod Max. I used the headphones in the office, at the gym, and at home. They pair almost as nice as some of my Apple products, so don’t worry about lack of compatibility if you’re in the apple ecosystem. I truly don’t have any complaints. I can keep them on for hours at a time and barely kill the battery. These are everything I need when I want to fully dive into my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeamateurApplepro, Awesome! We're glad that you like the sound quality and noise canceling function, and design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Amazing Product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.
I would recommend this to a friendHeadphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortabel,lightweight,sounds great,easy controls, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
LOVE THESE THINGS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Currently I have all types of headphones laying around the house. Sometimes I just buy them to just see what the hype is about. These Sonys are definitely not just laying around. The battery life is amazing, last all day and into the next. The noise cancelling is great, on a plane you really cant hear much with a movie playing and noise cancelling all the way up. The headphones are comfortable and you hardly notice them. I knew the call quality was going to be all there, and i didn't purchase them for calling so I'm not taking a star. It does deserve to be mentioned that the call quality is trash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nanoz619, We are happy to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. With regard to the call quality, please make sure to update the firmware of your headphones. The updates include key features, applications, bug fixes, and feature improvements. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent