Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love these for editing video
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these when editing video. I can hear details and the noise canceling helps me focus on the task at hand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, Great! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Another Amazing addition to the Sony XM Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY love these headphones and the series of XM's that sony is putting out for the public
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hihoper21, Awesome! Thank you so much for your continued support of the Sony headphones XM series! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing quality headphones a lot better then Apple!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RJGillespie, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price for what the quality of the headphone definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natebag96,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re good for using in loud environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gschoen, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and sound. Son cancels me out all the time with these. He says they work fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamaC,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling features of your new headphones.Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Just get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony gets it all the time … very immersing sound better then 1000 dollars headphones just get it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capricorn83, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
the best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones you can buy. quality in everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewO,
Amazing! We are so happy to know your satisfaction with the incredible sound & quality of WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjitkumarP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love Them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fantastic! Also, the noise cancelation is amazing. They are exactly what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marge,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Still a great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second XM4 headsets in the household and still a great choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Thank you for choosing Sony!
We're truly heartened to learn that your household now has a second pair of WH1000XM4 headphones and that they continue to be a great choice for you. It’s wonderful to know they’ve earned such a trusted place in your daily life. Thank you for your loyalty and for sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wearing them transports you to a different dimension
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javitachi, That's awesome! We're truly happy to hear you're having an enjoyable experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality of the headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Would recommend bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drgs,
We are pleased to learn that your Sony WH-1000XM4 headphones are working well for you!
The WH-1000XM4 model is celebrated for its exceptional noise-cancellation and high-resolution audio quality, and we're glad these features are meeting your needs. We designed them to offer both superior sound and all-day comfort, which makes them perfect for daily commutes, travel, or focused work.
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony is the best.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise cancellation. I use them for the gym and when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninho,
Awesome! We're glad that the sound quality and noise canceling function of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a flight from Mo to Fl last week. The noise cancellation in amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarvinB,
It's a truly pleasure to hear the noise cancellation on your WH-1000XM4 headphones made such a difference on your flight from Missouri to Florida!—It's wonderful to know that you could enjoy your flight with amazing sound and without the distraction of engine noise.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort
Too good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nought them for my daughter. She ne er takes them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating! We're glad that your daughter enjoys them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great headphones, but issues with bluetooth.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with bluetooth connection when connecting to 2 devices, even after changing setting to prioritize to stable connection (sony headphones app). Besides that, awesome sound signature and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi higha,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues. We would like to know more about your concern and help you out. Please send us an email at socialsupport@am.sony.com with the following information:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Noise canceling at its finest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are right on this headphone. These have got to be the best bang for the buck headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueBlue, Awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones in its price range. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound and quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tesound is awesome and the price is e as it is a high quality item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG, We're very grateful for this positive feedback! Good to know you like the exceptional sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Cons mentioned:Touch controls
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good. However, I was a little disappointed in the features, quality, and comfort. The most annoying part with these is the touch controls. The touch controls are too frustrating to have use regularly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theojacktar,
We appreciate your review of the headphones. It's unfortunate that you are not having the best experience with the touch controls. These links may help you improve your experience with the touch sensor:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph