Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Silence is worth a pretty penny.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginal improvements over the last generation, not worth upgrading over if you've got the XM3's but still an excellent pair of headphones. I found the auto-pause feature to be a bit finicky but everything else works extremely well. Not being able to connect to more than one device was a complaint of mine with the last generation but they fixed that with this new generation. Overall, while they may be somewhat expensive, they are well worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Perfect rest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for resting when dealing with different schedules at home I can rest while my partner works online from home
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelP,
Thank you for your kind review of the WH-1000XM4 headphones! We understand how important it is to find moments of rest, especially when dealing with different schedules at home. We're glad to hear that our WH-1000XM4 headphones are making a positive difference for you.
One of the notable features of the WH-1000XM4 is its Dual Noise Sensor technology. This feature helps to effectively cancel out the surrounding noise, allowing you to enjoy a peaceful environment even when your partner is working online from home. This way, you can relax and rest without any interruptions.
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
The hype is real
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband and he says they’re excellent. You can toggle the noise cancelling on/off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatB,
We're glad that your husband is having a great time using these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Get you a pair you won’t regret it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cost great product. Shut out the world with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dud1,
That is fantastic feedback! We're thrilled to hear that the Midnight Blue WH-1000XM4 headphones are providing great value and that the industry-leading noise cancellation is effectively shutting out the world for you. Enjoy your distraction-free listening!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones Sony did it again best noise canceling best sound every penny is worth it excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduM,
Great! We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Headphone Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.padding is comfortable and reduces exterior sound… Excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.size is good for people with medium head size, not for smaller one. quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfan,
We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Terrific headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing piece of tech- the best features are noise cancelling and staying connected to 2 devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spitfire2020, we're glad that you like the noise canceling and multipoint functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s aight, I use it. It’s pretty good for me but like what else can I say? Something.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones have been serving you well and that you’re enjoying their performance in your daily use. Your straightforward feedback is appreciated, and it’s great to know the headphones are a good match for your preferences. Thank you for sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are such a great pair of headphones. Really does slund canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Headphones, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass
Better than other brands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!!! I wanted the Bose and like the Beats, but once I got these on..... OMG way better!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missyga, We're glad to hear that you like the beats of this WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Great sound quality, poor Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customization, the sound quality, and the noise cancellation is the best experience with any headphone I’ve used so far! But the Bluetooth connection with my computer is a big let down. I’ve tried multiple computers and I’ve gotten noticeable sound delay, it makes watching videos unbearable. I’m forced to use wired connection when using a computer to get the full experience, but I would prefer to have a wireless experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nwonknu, while we are glad that you like the customization, sound quality, and the noise cancellation, we regret that the sound is delayed when paired with your computer. This is definitely not the listening experience we want you to have.
Due to the characteristics of Bluetooth® wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229322
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Weight
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sony headphones looks and feels good.very light on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naaaa,
Thank you for the positive feedback. We're glad you like the design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentV,
Thank you for your review! We're so glad to hear that you love your WH-1000XM4 headphones and would recommend them. Your positive feedback is greatly appreciated!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Awesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the noise cancelling. Blue is my favorite color so I decided to go with blue this time.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. I like the sound system and specially noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
Thank you for the 5-star rating! We're glad you like the Industry Leading Noise Canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great Noise Cancelling And Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First noise cancelling headphones I've had so I can't compare them with others but loving them so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, thank you so much for the 5-stars rating! We are really happy to hear you are satisfied with the superb performance of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is very good. Def would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant at first buying such expensive wireless headphones but they really are worth it. I bought it for my husband for Christmas. They have excellent sound cancellation because when he has them on sometimes I’m having a whole conversation and I realize he didn’t hear I word I said! So if you feel like not listening to the world around you then these are definitely for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoza,
You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony witless WH-1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony witless head phone WH-1000XM4 is a great product. Very clear sound. I enjoy it every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kitchen,
Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph