Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound and long battery life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound and an adjustable EQ. The noise cancellation is the best I’ve heard. The headphones are comfortable as well, though the top of my head is sensitive so I do find myself needing to adjust where headband sits on my head periodically if I wear the headphones for several hours at a time, but probably less so than other similar headphones due to these being very light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer987654321, we're glad that you like the noise canceling feature and sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are spectacular, I personally have a small head so finding headphones that don’t fall off is tough. With these I can go on runs or do any errand around the house or wherever and don’t have to worry about them falling off. I highly recommend plus the audio is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpeckCase,
That's very nice to hear! We're glad that you're enjoying the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Gods gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally changed my life forever. It’s so comfortable and it’s so easy to throw on. It has a very clean look and it sound really good. It doesn’t feel like a weight on your head, it feels really light. It’s so amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmine, great! We're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a bit now and they're absolutely fantastic. The Audio quality is fantastic. You'll be surprised at how amazing music sounds and you just want to listen to every song you know so you can see how it sounds now. It is super comfortable, has a good battery life, and comes with a great case. My only complaint would be the build quality as it feels a bit cheap
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wolverium,
Fabulous! We are extremely pleased to hear you are satisfied with the incredible sound quality, comfortable fit design, long-lasting battery life, stylish carrying case, and overall performance of these headphones. We greatly appreciate your feedback with the build quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
A no for gamers, but overall good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s an issue with these headphones that I can’t let slide, the Bluetooth 2-way audio sucks. If you like talking to your friends while gaming, the game will sound terrible. 99c earphones sound better than that. This is the same issue my $25 headset has, I did not expect this same one to arise in $300+ headphones. I’ve heard Bluetooth audio can be pretty bad in general, but I was hoping for it to be better. I wish I was aware of this issue before purchasing. Besides that, these are comfortable for people who have glasses, noise canceling is good, and the sound is great, battery lasts long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reila,
We're glad that you like the comfort, battery life, and noise canceling function of the headphones. Your feedback is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Just the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's been years since I've had a headphone upgrade and my biggest complaints about my previous device were that it was too heavy and the noise cancelling was uncomfortable. Both issues are virtually non-existent here. These are super super light and comfortable and the noise cancelling doesn't have that weird suction feeling some headphones have. Honestly for the price these are the best headphones money can buy.
I would recommend this to a friendHAPPY EARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my 17 year old computer genius and he LOVES THEM! His ears are happy! Comfortable and good quality, he says. The best he's had, he says.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello poot,
Thank you for choosing Sony!
We're beyond pleased to hear that your son is enjoying the WH1000XM4 headphones! It's wonderful to know that he finds them comfortable and of great quality. We're thrilled that they have exceeded his expectations and that his ears are happy! Thank you for sharing your positive experience with us!
Best regards,
-Fred
Great Headphones only one downside for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to both my laptop and phone at the same time. The noise cancelling is fantastic. Music quality is great. The comfortability is great too. I can wear this for a good 4 hours or so and not be uncomfortable. Like most headphones they do get warm so you do have to take them off get a breather. The battery life is fantastic. The only downside I have is when connected by wire, the headphones do have their bluetooth connection turned off. So if you are connected to a xbox controller you can't connect to your phone over bluetooth. But other then that they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kosta,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the wired function is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones after eight months of use. Easy to pair, great sound, supremely comfortable even with my glasses (this frames though). If something happened to mine I'd buy another pair, no questions. I use them with a variety of devices (iPhone, MacBook, Sony X900H TV, Switch) and appreciate that they include the option to run a wired cable. Battery life is strong, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squidge,
Amazing! We greatly appreciate your enjoyment with the WH1000XM4 headphones. We're glad it suits your needs and expectations. Nice to know your like the easy connection, amazing sound quality, comfort and long battery life of the unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! - Kris
Comfortable, Lightweight, Long Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, Lightweight, Long Battery, Awesome Noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best and Worst All in One Pair of Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write reviews, but the experience I've had with these warrant writing a review. Buyer beware. Pros: (when they work): Unmatched noise cancellation Decent call quality Most comfortable pair of headphones I've worn. I often use them 10 - 12 hours a day in the office. Great app and features Really good sounding with music, with customizations through the EQ. If you have a device that supports LDAC, higher quality wireless audio Great battery life Cons: Quality, Quality, Quality! It took three pairs of headphones initially before I got one that worked correctly (the first two pairs failed within the 30 day return window). My 3rd pair has recently developed a nasty bug that requires a warranty replacement. That's 4 pairs of headphones *in one year* I work in an open office plan, and these are my go-to headphones for comfort, noise cancellation and making calls. If they weren't soooo good when they work, I would have abandoned these long ago. Prior to owning these, I used the Sony WH-1000xm3 headphones for almost two years. That entire time I didn't have any issues, and they were still in great shape after 2 years. I wish Sony could figure out the quality issue on these. When they work, they are the greatest wireless headphones I've every used. However, when they glitch they aren't using even if they were provided at no cost. It's the Best and Worst experience all in a single pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, we're glad you like the noise canceling feature, comfort, and sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better issue you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Why did I put off buying these for so long???
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been planning to buy a pair of Sony 1000X headphones since the original MDR-1000X came out, and I finally pulled the trigger and picked up a pair of 1000X-M4s on Black Friday. I knew they were good headphones—I've always known they're great headphones—but they STILL exceeded my expectations. They're comfortable. They have excellent noise cancellation. And the audio quality, especially on the high end (vocals, snares) are HANDS DOWN the best I've ever heard. I genuinely couldn't believe how crisp and smooth the audio is. They're feature rich, especially with the companion app. I'm not the biggest fan of the touch controls, but that also might just be something I need to adjust to. Seriously, buy these headphones. You will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Finally! Congratulations on your new Sony WH1000XM4. We are very happy that you made the right choice in getting your own XM4. We are thrilled that our XM4 exceeded your expectations. Enjoy the comfortable design, excellent noise canceling feature and audio quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
High quality noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones one of the best ones you can find in the market. I bought them for my upcoming international trip and wanted headphones that have good noise canceling feature. They performed better than I anticipated, my trip was over 16 hours and headphones battery lasted way longer than this, engines noise was barely audible. I was able to wear them for most of the flight without any ears discomfort. In the past I purchased Beats Pro but in less than an hour my ears were hurting from wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexS, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
The best comfort and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now these headphones are amazing the bass is top notch the ANC is amazing and the comfort is unmatched i love these so much I recommend these 12/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, that's fabulous! We greatly appreciate your recommendation, and we're happy that you're satisfied with the amazing quality & performance of your WH-1000XM4. Thank you so much for the love and for choosing Sony! - Romeo
Chic Noise Cancelling Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. The design is chic. Goes with all of my outfits! The sound is great, noise cancelling is amazing. I like how the headphones adjust to whatever I'm doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ummi,
Thank you for choosing Sony!
It's wonderful to hear how much you're loving your WH-1000XM4 headphones! We're excited to hear that you find the design chic and that they complement all your outfits. It's fantastic that you're enjoying the great sound and amazing noise canceling, especially how they intelligently adjust to your activity.
Best regards,
-Fred
great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great battery, comfortable, travel case is nice. touch controls kinda wack though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyV, Awesome! We're thrilled to hear you like the carrying case, great battery life, and comfortable fit of your Sony WH1000XM4. We understand your concerns about the touch controls. While many users find the touch controls convenient, we recognize that they may not be ideal for everyone. We are always looking to improve our products and your input is valuable to us. If you have any specific suggestions or need assistance with the touch controls, please feel free to reach out via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality great look and really stylish is just great headphones love them
I would recommend this to a friendAmazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They pair seamlessly to my devices and being able to have them connected to 2 devices is amazing. They feel incredibly comfortable on my head, even after using them for long periods of time. They charge surprisingly fast and last a very long time. The noise cancelation is really good and the sound quality is amazing as well. The included usb-c cable is a bit on the short side but having usb-c in itself is a great addition.
I would recommend this to a friendBest sounding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had many headphones over the years and these are the best sounding headphones I've ever heard. Very easy to use and great battery life. Only complaint goes for all modern wireless headphones. They all need more volume. I know they design them to not damage hearing but I've been listening to loud music for 55yrs and take full responsibility to my hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Great! You definitely made the right choice. We're truly happy you're enjoying all the improvements we made on these headphones, especially the ease of use and excellent battery life. Your feedback regarding the volume is greatly appreciated. If you're having low sound level when listening to music, refer to this link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess