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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12642 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 532 Showing 10,621-10,640 of 12,642 reviews
  • Rated 5 out of 5 stars

    D Salgy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was awesome. I loved the features and controls. the surround sound was a bonus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardS, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly, Sony headset . Recommend this product for everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Munsif,
      Wow! Thanks for your recommendation and we are truly happy that you like the overall quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    NNN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me, best buy will always be number 1 in esye type of products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Automatic pause and shut off stopped working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and quality of the device is fine. I recently noticed, however, that the battery would be drained because it would not automatically turn off when I took the headphones off. Sony support was not helpful. I'd return this product if the issue did not arise immediately after the date where I can return them to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALEX,

      Thank you for considering Sony products.

      We're glad to hear that you're enjoying the sound and quality of your WH-1000XM4 headphones. We're very sorry to hear about the battery draining issue and for any frustration you've experienced with our support. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

      To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

      - Name:
      - BestBuy Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Thank you for your patience, and we look forward to assisting you further.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    sr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nlce..............................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerardoA, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, but why make the charging cord so short? I think Sony can do better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferJ00018, thanks for choosing and purchasing our product. We understand your feedback regarding the supplied cord of your SONY unit. This WH1000XM4 comes with USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)).

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product haven’t had any issues yet. Use it all the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dylan,
      Great! Thanks for giving your feedback and we're glad that you appreciate the quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Love them!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Quality and I personally love them! Only downfall if the head band is a smidge to big other than that I love everything about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer,

      Thank you for telling us about your experience with your WH-1000XM4. Your feedback is extremely important to us and is very much appreciated. For comfort, try adjusting the headband and the earpads properly. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      For your reference you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      Despite your concerns, we're truly glad that you love the excellent audio and noise cancellation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving these headphones so far, I did have some bluetooth issues but was able to return them for another pair and havent had any issues since

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuyfanatic1996, Great! We're truly pleased you're enjoying all the improvements we made on these headphones. We're sorry to learn you had some Bluetooth connectivity issues with the first unit you received. Glad to know you haven't had any issues on your replacement headphones, and you're now enjoying the superb features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    1 year so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have use the past year and also very good for gaming as well if your play alot of fps games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TooSugoiToDie,

      Great! We're glad that these headphones are perfect for your gaming needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Father

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really likes these head phones. The case is also awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG, nice! We're glad to hear that your son likes our WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CElectronics,

      Amazing! We are so happy to know your satisfaction with the ease of use and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Xm 4 top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality headphones. Bought these for my wife and she loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbone,

      That's great! We're happy to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best in its category. The Bose ones come close but overall this is the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesP, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely, hands down, today Sony XM4 are the best headphones in the market. Tomorrow it could be surpassed by other but today, the best belongs to Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PapiLaz, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Buy these!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My blowing! If you can get them on sale great but if not but them anyways!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TracerL4, thanks for choosing and purchasing our industry-leading noise canceling headphones! Hope you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Hg

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] F de s de go iutff. Vyc u. Jv. Jh. Jufdrujuufxcggggggceedhh go lhcc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbbbbbbbb,

      Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    We love headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gift for anyone who likes to listen to things often

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IchibanConfections, We are glad to hear that. You chose the best headphone brand. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones I'll buy 10x more if I had to... The app helps you set up your headphones to how you like. I suggest you buy this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unruly, Wow! We're very grateful for this positive feedback! We're really glad you are very pleased with the exceptional sound quality, excellent noise cancellation, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer and different functions on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend to a friend if they were ever in need of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi luvale, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US