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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12315 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 12,315 reviews
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mich,

      That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Sound, Best ANC!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easily adjustable EQ through the Sony Headphones app. Just used it on a several flights and barely even hears the engines from the plane. Very comfortable (4 hour flights) and holds charge well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinR, we're glad you like the sound quality, EQ and comfort of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent feel around the head. Comfortable to wear for running and working out. Sound quality is excellent especially if you customize your equilazation. Best option for something more reasonably priced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielD,

      Thank you for your fantastic review of the WH-1000XM4 headphones! We're delighted to hear that you find them comfortable for running and working out. The excellent sound quality combined with the ability to customize the equalization truly makes a significant difference. We're proud to offer a premium product that provides great value and performance at a reasonable price. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've ever owned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been my primary headphones for almost a year now. Battery life, noise cancellation, and sound quality are all great, and they are extremely comfortable. I wear them while I am working often and they only start to bother my ears after wearing them for about 6 hours. I bought them on sale but I wouldn't be upset if I had paid full price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Greas, We are thrilled to know that your new Sony WH-1000XM4 wireless noise canceling headphones are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Relatively Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and battery life are great. Sometimes the sound starts to skip like a scratched CD regardless of the device it's paired with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH,

      We're pleased to learn that you rated your Sony headphones 4 stars! It's fantastic to know the sound quality and battery life impressed you, as these are key strengths of your Sony WH-1000XM4 headphones. We appreciate you sharing about the occasional audio skipping, and your feedback is invaluable for continuous improvement. We would definitely recommend checking for any firmware update on the Sony Sound Connect app, as sometimes minor bugs can be fixed by updating the software of the unit.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Sony-WH1000XM4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time when I purchased these I was beginning to get tired of earbuds and wanted to try something different. When I bought these it was like a whole new world of music was unearthed to me. Definitely a worthy purchase as it completely changes the way music sounds. The audio quality and noise suppression plus the comfortable fit makes these a top choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very good ANC headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for during the thanking giving deal. I owned a QC 35 II before this. This has the best ANC and now it connects to two devices simultaneously, which is sometimes annoying as the second device keeps disconnecting and reconnecting very frequently (QC 35 II had the same problem). Earpads are very comfortable for short durations. Sound quality is very good and better than QCs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Petarap,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.

      Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Make sure to also set up the multipoint function correctly:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    They’re everything I wanted and more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kait,

      We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Best Headphones I've Ever Heard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back and forth numerous times when I was deciding to buy these or not. $350 for headphones is a lot for me, I'm a budget kind of guy (some would call me cheap). I do love music and my wife was encouraging me to splurge on myself, so I kept coming back. Then I couldn't decide between these, the Bose Quiet Comfort 35s the Bose 700s and the Microsoft Surface Headphones. After reading a ton of reviews it came down to the newest Microsoft Surface Headphones and these. I chose these because the build quality seemed higher and there were significant complaints about the band breaking on the Microsoft set. After having these for a couple of weeks, I am extremely happy with my choice. They are by far the best sounding headphones I have ever heard. They are also very comfortable on my head and they stay comfortable for hours. The active noise canceling works very well and the "touch the right ear with your hand" feature to hear ambient sound is awesome. I have enjoyed many genres of music with these and found they replicate the music very well all ranges sound awesome. Even though I was leery to spend $350 on 'phones. After having done so I would do it again without hesitation. These things rock!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgeTheNub, We're glad that you are happy with your purchased. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and very easy to use. They sit comfortably on my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinP,

      We're so glad to hear that you're enjoying the great sound quality and ease of use of your WH-1000XM4 headphones! We also put a lot of focus on comfort, so it's fantastic to know they sit well on your head. We appreciate you sharing your positive experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Great audio, but seems dependent on phone and app.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Good: I bought the Sony XM4 headphones as an upgrade to replace my Skullcandy Crusher Wireless headphones. The Crushers are solid, long battery life, and sound really nice, but in terms of audio quality, there is a noticeable improvement in these Sony headphones. The clarity of individual notes or beats (I've noticed drum beats/cymbals and electric bass guitars in particular) is excellent in the XM4. If you like metal or orchestral music in particular, these are great for helping you hear all of the instruments and their effects. Where the XM4's are really impressive, and are marketed as such, is the noise cancellation. When using the active noise cancellation (ANC), all I hear is what's playing in the speakers, a person two feet from me speaking right to me is inaudible; it's great for really focusing on what you want to hear. Also, the impact on battery usage is not bad at all (you really do get about 30 hours per charge with ANC on, the Crushers got 40 hours per charge but have no ANC). Something new to me with the XM4 is the ability to connect to 2 devices at once with Bluetooth, so they connect to my phone and my computer and are smart enough to know which one should be the priority at any given time. This is pretty handy since you really cannot hear anything else nearby with the ANC on. The Bad: Now if they're as great as I've said above (and they are), why 4 stars instead of 5? Well, the XM4 in my hands seems to have issues with skipping when connected only to my computer if I am playing streaming audio rather than something off the hard drive. Yes, I have switched the priority to 'stable connection' and that doesn't do it. The XM4 only really works as intended (for me at least) when I put the Sony app on the phone and have the phone on and within range of the XM4 even if the only audio I'm using is on the computer (and the app cannot be installed on a computer). At that point, there are no skips and everything is beautiful. I don't think you should have to be stuck with the phone as an intermediary; the headphones should perform properly without the app and with only the computer, but maybe it's just me. My Crushers have never had that kind of problem, I don't feel that the XM4's should either. The Bottomline: All things said, the XM4's are excellent headphones that once you have them set up you will probably be very happy with them, especially if you are upgrading over your current headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM4. We're glad to hear you are enjoying the incredible sound quality and noise canceling feature. And good to know you've seen the overall improvements of this headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
      - When there is a human body between the headset and the Bluetooth device
      Put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
      - There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
      - In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

      In additional to setting the headset to “Priority on stable connection” mode, use this headset and the Bluetooth device as near to each other as possible to ensure you get the best Bluetooth connection. You may try connecting the headset and the Bluetooth device once again. Also, the equalizer settings are stored within the app and device where it is installed.

      If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs.
      Thank you for choosing Sony!

      Regards,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Really shuts out noise & great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to share an office while working at home has been a real struggle. We both are in different zoom meetings all day and it was very hard to focus on my own meetings with all the talking behind me. I splurged on these and it was instantly like entering a personal soundspace. I can even have meetings while the gardener is working outside. It’s not that you can’t hear any ambient noise, it just sound muffled and far away. There’s a great feature that you can pair with two devices at the same time. It makes it easy to quickly switch back and forth between work meetings and other media. The sound quality is fantastic too. The best sound quality of any headphones I’ve ever owned. Also, my coworkers say my voice is clear in meetings and with noticeably better sound quality than my other headphones. They are comfortable, but I wear glasses and like all headphones can get uncomfortable after several hours of wearing them with glasses. The battery life is very good too. I’ve never run out of power even after a long day of meetings. They seem to charge fairly quickly too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nano,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Wonderful but wasn’t what I wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase these headphones wanting the spatial audio feature. These as told by the Best Buy geek squad has 360 audio and not spatial audio and they are not the same thing. These headphones seem to focus more on the noise cancellation which work’s absolutely fantastic they muffle so much noise even before you ever even turn on the noise cancellation function. But again that isn’t why I had bought them. The 360 audio only work with 7 different music apps that they recommend to you and (it might work with more was too frustrated to look into all of what other apps, but it has you picking from the 7) which you have to actually pay for a subscription so if your trying to get these headphones for the spatial audio feature go with beats instead. In conclusion they are wonderful if noise cancellations is what you are looking for but do not provide the spatial audio AND.. they give you this short little baby sized cord to charge your headphones with I used my remote as reference but like come on it’s not even a foot long

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tippy, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you're enjoying the excellent noise cancellation, we regret to hear that the 360 reality audio feature did not live up to your expectations. At Sony, we are always looking to improve our product quality and features. We have noted your input about the limited music streaming apps compatible with these headphones and will be sure to forward this feedback to the appropriate department.
       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Quality and Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality. Comfortable fit. Love that you can charge it with the android charger.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TyeshaH,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love the sound quality and comfortable fit of your WH-1000XM4 headphones. We're also glad to hear that you appreciate the convenience of charging them with a standard Android charger. Thank you for sharing your feedback with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    We Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve really enjoyed these so far! I need over-the-ear headphones as my ears get sore when I wear regular headphones for a long period of time, and I had the Studio Beats previously but the noise canceling was kinda subpar. I work in an office setting where the guy next to me is on calls constantly, and I could hear the drone of his voice through the Studio Beats. With these guys, I hear NOTHING and it is phenomenal. The ability to tweak the level of noise that is canceled out is also really cool. Battery life is stellar. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi loulabell,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound and value for price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research before buying the xm4’s. Really like the sound quality and adaptive sound. Very comfortable for wearing on long haul flights. Plus a battery that lasts there and back. They do make my ears sweaty after a while. All in all like these better than Apple AirPod Max, Bose or Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good over ear headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Safe on the ear and works great at canceling outside noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, ElexisM!

      We are so thrilled to hear how much you are loving your WH-1000XM4 headphones. It's incredibly rewarding to know that you find them safe on the ear and that they work so great at canceling outside noise. We designed these headphones to provide a comfortable and peaceful listening experience, and it brings us great satisfaction to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling, Sound Quality, Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphone I have ever tried on. I had used Bose, Studio Headset, and many more, but this one is super comfortable, has best noise cancelling feature, best sound quality. Likewise, you can connect to two devices (what more do you want :)). And of course, it has the long lasting battery. . So, this headphone truly deserves 5 star !!! If you have enough budget, go for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hprabesh, you definitely made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Great ANC, average sound,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a sennheiser fan for a very long time and have owned each momentum model (wired and wireless) and have tried many other brands of wireless and found few that match sennheiser. This review is about Sony, so I decided to try something different and ordered the XM4. They are great noise cancelling headphones, great features, very comfy and nice looking. I fired them up and was surprised at the lack of clarity, crispness and sound stage. I tried to eq them and they sounded a little better. So they impress me as great noise cancelling headphones that can sound OK and have solid build and great features. There are a safe bet if you fly a lot and need maximum ANC, but the Bose 700 offer equal ANC and sound much cleaner with nice bass. There is something magical about the sennheiser sound that makes you want to listen to music when you should be doing something else or asleep. I am an old guy but like good rap and the bass on the m3 is perfect, rock the same, the richness of the sound and the majestic sound stage are just a cut above any other ANC headphone I've listened too and I've tried them all. The Sony m4 is a excellent noise cancelling headphone with great features and comfortable fit for a fair price, but if you really like music, give the momentum 3 a spin, you won't be sorry because they will take you a happy place that will make you a more content person, I promise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duckman, we're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones for your college student!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these are the best mid range headphones you can buy. They work great in the gym or walking around campus. I have really long and big curly hair in the headphones still sit comfortably over my ears. I do tend to sweat a lot around my temples when I work out, so I make sure to clean them once a week. I can usually go two days without charging them with constant headphone use does noise cancellation works great when I’m not on a silent floor of the library and the ambience is perfect for when I’m in the gym, but someone is asking me a question!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaenaW, fabulous! You've certainly made a great choice! We are truly happy to learn that you're satisfied with the very comfortable fit design, long-lasting battery life, exceptional noise canceling & ambient sound mode function, and superb performance of your WH-1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo Sony_US