Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Solid choice for the money
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and noice canceling. There could be better insulation from outside noise and although the headphones do an amazing job in most environments, they struggle to cancel out certain noises in real time, such as in a coffee shop. I love that they can be used both wired and wirelessly, so sound quality doesn't have to be sacrificed. The app could be better and Bluetooth connectivity can cut out if multiple devices are carried together. Overall, they're a solid choice for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atomicfireball,
It’s rewarding to hear that you find the WH-1000XM4 to be a solid choice, and you are enjoying the very good sound quality and noise cancelling performance! We're also glad you appreciate the flexibility of using them both wired and wirelessly.
We genuinely value your specific feedback regarding the isolation from certain real-time noises (like in a coffee shop) and the occasional connectivity issues when multiple devices are present. We are constantly working to improve our Active Noise Cancellation algorithms and overall user experience, including app features and Bluetooth stability. Your detailed comments are instrumental in guiding those improvements for future updates and products.
Thank you for choosing Sony!
Regards,
Dominick
I love this headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone. One of the best ANC headphone I ever own. Way better than the multiple Beats I owned. Really really comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RiverRunning! We're glad you like the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise suppression is amazing, sound quality is perfect. Easy to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KonnerR,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.
Best regards,
-Fred
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work great, noise cancellation is seemless. feel comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndoniF,
Thank you for choosing Sony!
We are cheerful to hear that you're enjoying the seamless noise cancellation and that they provide you with comfort. Your feedback is invaluable, and it is truly gratifying to know that our product has enhanced your enjoyment.
Best regards,
-Fred
Tune Out the World!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as I needed something for working at home during the COVID economy and they cancel out the noise from my kids and other distractions very well! They are comfortable enough that I can wear them all day and no issues with my head or ears. Some great features to where I can pause and play video by tapping the right earphone and allow me to hear my wife or kids speak if I leave my hand the right ear phone. The only thing I don't like is that it is somewhat a task to connect via bluetooth. I would think that it should be easier to connect and reconnect with different devices. All around are a great pair of NC headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smgarcia, we're glad that the headphones fit great for your lifestyle. For easier switching between devices, make sure to turn on the [Connect to 2 devices simultaneously] function on the Sony Headphones Connect app. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Hope this helps,
~Ralph
Loved these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife before a long international flight. She loved them during the flight and has used them constantly since. These are the only active noise cancelling headphones that she can tolerate. They are incredibly comfortable and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonG, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
I would recommend to any one!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Noise cancellation is perfect. Bass is great. Sound quality is uuummm I say about little above average. Has many great features and customization in the free app. Really soft ear cushion comfortable for really long use and none it feel cheap quality material
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Batman,
Thank you for sharing your feedback. We're glad that you are pleased with the noise canceling capability, comfortable design and sound quality of our XM4. Also, it's nice to know that you were able to utilized the Sony app to customize your XM4 to your liking. Thanks for your recommendation and for choosing Sony! - Marco
Sleek, robust and awesome where it matters
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this headphone for a while now. It is simply the best for noise canceling and has a sleeker look than even XM5 for me. It is robust and charges very fast and lasts a long time. The multi-device connection is not the best though and sometimes the touch gestures are interpreted in the wrong way. But overall greate product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArunT,
Thank you for sharing your honest review on our Sony WH1000XM4. We're very happy that you appreciate the sleek design, noise canceling capability, fast charging feature and the battery life of your new Sony XM4. Your thoughts are noted and we will forward it to our team to help us improve our future products. About the touch sensor/gesture issue, you may find this link helpful.
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Incredible Sound and Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is crisp, clear, and perfectly balanced. The bass has a pleasant, deep thump without being overpowering or muddy, and the vocals come through crystal clear. Whether I'm listening to podcasts, rock, or classical music, everything sounds rich and enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredible review, user341281!
We are absolutely delighted to hear your detailed feedback on the audio performance of your WH-1000XM4 headphones! It is wonderful to know the sound quality is crisp, clear, and perfectly balanced, delivering a pleasant, deep thump without sacrificing the crystal clear vocals.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great for working out, and cancelling noise. I use these everywhere I go!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your enthusiastic review, CjRo!
We are delighted to hear that your WH-1000XM4 headphones are proving to be so versatile, accompanying you everywhere you go! It's fantastic to know they are great for working out and that the industry-leading noise canceling is helping you focus, no matter the location.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Love them, but they are too big for my head
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really love the sound of these, the features, the noise cancelling, everything. The only issue is my head might be a little too small because the end up being held up by my ears and that grts uncomfy. Trying to see if I can make them work or if I need to take them back and try to find some that adjust a bit smaller to my head. Ive had to put a sock underneath the headband part so it doesnt hurt my ears, they are super comfortable when they sit right though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BadDecisions,
Thank you for sharing your feedback and we are truly happy to hear that you are satisfied with the sound quality, noise canceling capability and other features of our WH1000XM4. Thank you for choosing Sony! - Marco
XM4 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent investment, it lasts long, has amazing sound quality, and is simply comfortable to wear, but they do start weighing on you after you have worn them for a while, like for 3-4 hours straight.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Jeampy! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl
Great Features Okay Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After hearing all the hype about these headphones I decided to give them a try. There are many things that Sony does right with these. First of all, the active noise cancelling is phenomenal. Fans, vacuum cleaners, and dog barking are blocked by these. The features in the app are plentiful. Adaptive sound control, noise canceling optimizer, 360 reality setup, equalizer and much more. Sony truly allows its costumers to alter it to their liking. There are lots of other reasons these headphones are great but it does lack in sound quality. It's not that the quality is bad but the mids and highs aren't as crisp as I'm used to. I attribute that to the emphasis in bass. If Sony were to focus on a balanced sound it'd blow every competitor out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioEnthusiast,
We appreciate your in-depth review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function where you can tailor-fit the sound quality to your needs. You may refer to this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
Hope this improves your experience. Thanks for sharing your review and for choosing Sony!
~Ralph
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't much I can say that hasn't been already said. This is the mother of all headphones ... for the price, anyway. For a higher budget, you can perhaps find something slightly better but not for the "end of year" 2021 Christmas Season Price which knocked almost $100 off of the MSRP. Noise cancelling is great, comfort is 'all-day', and the sound clarity is pristine - clear highs, clean mids and deep lows - with the ability to customize/EQ the sound to suit your personal taste. Overall, a winner! I would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsKayKC, Thank you for the awesome review! We're glad you like the industry-leading noise canceling feature, comfortable fit, amazing sound quality, and the ability to customize the sound using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones and excellent all around. Quality, bass, style, comfort, noise cancelling and it even automatically adjusts to your surroundings. I love using them on my walks. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnetteG,
Great! We're glad that you like the sound quality, design, comfort, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them when on sale for $100 off before christmas and they have been a dream both for music and gaming. I dont game online or use them for phone calls so i cant say anything about the microphone quality but they put out awesome sound and are comfortable to wear for hours on end. Even though they are wireless, a great feature to have with aux ports disappearing, i use them wired always and get a wider, fuller, louder sound. Just my personal preference though. Solid headphones and even at full price are well worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tspinktoes,
Very nice! We're glad you like the headphones for your music and gaming experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
The best keep getting better!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ANC headphones you can get for your money. Best in class ANC Solid sound quality Solid features Solid improvements to comfort Y/Y Added dual BT connectivity
I would recommend this to a friendWish they were smaller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved the sound on these. Bought them for the primary purpose of enjoying my music more but fell in love with the ANC. The connection to 2 devices was really nice too. Wanted to keep them but they were unfortunately a little too big and would slip off my head if I tilted my head forward/backward or tried to work out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpyl, nice! We're glad you love the sound quality, noise canceling feature and multipoint function of our product. We understand your feedback regarding the size and fit of the WH1000XM4. It is recommended to check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for your review. We hope you consider Sony again. ~Earl