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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12335 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 12,335 reviews
  • Rated 5 out of 5 stars

    Premium headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madrid,
      Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best set of headphones I've ever used. I'm not an audiophile or anything like that, though. I mostly just use them while working or while cutting the lawn (noise cancelling works great as ear protection and the music is a bonus). They are very comfortable and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these over the new ones. If you prefer on the sound quality side such as bass etc this is it. But if you are looking for noise cancellation might need to reconsider it. I would compare the sound system and noise cancellation as the AirPods Pro gen 2. Battery life is amazing, If you was to ask me, these would last me a good 2 weeks. Give it a try if you don’t like it you can always return it with the 7-30 days policy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM4 for its superior sound quality and exceptional battery life. Your insights on noise cancellation compared to other earbuds are greatly valued. We are also pleased that our 7-30 day return policy provides you with assurance when making your purchase. Thank you for your thoughtful feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    You should get these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM4's fit my head and ears better than most of the other over-the-ear headphones I've tried including the XM5's. YMMV with fit but the sound quality is also superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donnie, we're glad you are enjoying your new noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome ANC Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third on I have bought overs to keep or give as gifts. ANC is awesome and the transparency mode while holding the earcup is so clever and useful. I haven't tried other ANC headphones because I have never has any reason to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mundomann,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones are your go-to choice, resulting in three purchases for yourself and as gifts. We are especially delighted that you find the Active Noise Cancellation (ANC) so effective and the transparency mode via the earcup to be clever and useful.

      We truly appreciate your loyalty to Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing and comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As all reviews say ; great noise cancelling , beautiful sound , long lasting battery , and sleek

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny,

      Amazing! We're glad that you like the noise canceling function, sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third pair of these because these are the best headphones ever made. Incredible sound, range, battery life, build quality. I'm only on my third pair cuz I beat the crap out of them and use them for 4-6 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luke,
      Wow, that's awesome! We are very happy to hear that you are on your 3rd unit. It's nice to know that you are pleased with the audio quality, long battery life and overall quality of our XM4. Thank you for trusting Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Sounds Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the Sony sound profile. It makes the excellent noise cancelling and ease of use even more valuable. Reasonably comfortable as well. In summary, I'm very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customerreviewer, Thank you for the positive review! We're very pleased to hear you're impressed with the excellent noise canceling feature, ease of use, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I reall

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality headphones with some great features. The noise cancelling is really good, and like the option to have it wired as well. You will want to mess with the settings on the mobile app as well as it will help control some of the features that can be useful at times, and other times not what you want at the time like speak to pause feature. Some people might not like this if they don't want to use the app or using the touch panel to control the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henshin, thanks for commenting!

      We really appreciate your positive feedback with our WH-1000XM4. We are also thrilled to hear you are satisfied with the exceptional sound, quality, noise canceling function, headphone connect app, and superb features of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is amazing. the sound quality is very crispy. i charged it when i first got it and didn’t get a low battery alert until over 2 weeks later. lasts very long. definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amba,

      Great! We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HyTekCat,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony, great for gaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnahppyCamper,

      Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Honest review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sexiest, best sounding, CRAZIEST NOISE ISOLATION I HAVE EVER USED IN ALL MY YEARS IN EXPLORING NEW HEADPHONES (my experience) battery life is long and when you pair it with the sony headphones app you get so many features my favorite is the ambient sound mode it like turns off everything and turns on all the mics and it honestly feels like I have no headphones on so I can have these on listening to music while getting the perfect sound quality while still engaging in a conversation with someone next to me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Does not disappoint

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. Very comfortable on the ears. Battery life did last as advertised. Vast improvement on phone calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACSalter, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality, battery life and comfort of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and very comfy for long term wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SophiaK, thank you for your 5-stars rating on the Sony - WH1000XM4. This pair of headphones are designed with super-soft ear pads for long term use. They also have intelligent premium noise canceling technology that gets you superior sound to elevate your listening experience!

      Thank you for choosing Sony.
      Best regards,
      - Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is really good and sound leakage is nonexistent. The only thing is somethings they can fall off because they are a little to big. But overall I love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexaP.

      That's fantastic to hear! We're thrilled you're loving your Sony WH-1000XM4 headphones and that their noise canceling and sound isolation are hitting the mark for you. We appreciate your honest feedback about the fit. While we design our headphones for a comfortable experience for a wide range of users, we understand that head size and shape can vary, and sometimes they might feel a little big.

      It's great to know that, despite that minor point, you still love them overall! Thank you for your 5-star review and thanks for choosing Sony!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is great and they're so comfortable. I've had them for almost two years now, and with heavy usage they have great build quality and show almost no wear. Only issue I have ever noticed is an issue pairing them with Samsung TVs, but this may be Samsung's problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones better than beats hands down. I bought a pair of beats studio and didn’t like the fit and sound was poor. For the price you would think the sound would be better. I exchanged them for these and wow they are awesome. The sound is great and super comfy. It took me a sec to get use to the no buttons on the headphones but I do like that you can turn them off manually vs beats that to turn it off you have to close them. So far they are running smooth and comfy. Def recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYCArtChic, You chose the best headphones brand and we are glad that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US