Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
THE BEST!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones! you can change the settings on the app, and even change the noice canceling. the battery lasts so long, i can go days and weeks without charging them. absolutely love them, and do not regret getting them!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Genesis! You definitely made the right choice with these headphones. We're glad to hear you appreciate everything about your WH-1000XM4, especially the superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, love the ambient sound and the battery life is excellent. The best battery life so far. Also feels light on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, CharlesL!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s truly rewarding to know that the ambient sound feature and exceptional battery life are making such a positive difference for you. We designed them to be lightweight and comfortable for extended listening sessions, so it's great to hear we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Awesome sound but weak build quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Clear, crsip, music with plenty of bass for most types of music. Wouldnt recomended if you only listen to rap. Mostly using it for pop, kpop, jpop, jazz. 80s and 90s. Build quality weak. Made of plastic, not expecting to last more than 2.5 years. Previous sony headphones broke at the swivel by the ear piece. Nice carry case, great battery life, decent noise canceling especially on flights. Slighty pricey, look for a sale and handle the product with care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PopT,
We are sorry to hear about your concern. If your headphones are broken, we recommend contacting our authorized service center for further assist you: https://us.esupport.sony.com/support/s/service?language=en_US. Despite your concern, it's good to know that you like the sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound qualityCons mentioned:Volume
Expect Sony Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is great. Not quite as loud as I would like them to be but overall sound is very good. Construction is not quite as robust as I thought they would be. Great value compared to competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, we're glad you like the noise canceling feature of our product. We understand your feedback regarding the volume level and built of your Sony unit. The WH-1000XM4 headphones are generally well-regarded for their performance and features. For low sound level, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Former Bose, new Sony Fan!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair, they’re comfortable and have great sound quality and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fhdjekpqpwrjf,
That's fantastic to hear you're on your second pair of WH-1000XM4 headphones! We're thrilled that you continue to enjoy their exceptional comfort, great sound quality, and outstanding noise canceling. Thanks for choosing Sony and for sharing your positive feedback!
-Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really helps drown out noise around me when I have these on. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda, it's great to hear that the WH-1000XM4 are helping you drown out surrounding noise! Many users report that the active noise cancellation (ANC) works exceptionally well, particularly with lower frequency sounds, creating a more peaceful listening experience.
Additionally, comfort is frequently noted as a strong point for these headphones, allowing for extended wear without discomfort. If you have any specific scenarios you'd like to discuss regarding usage, or if you're looking for tips on maximizing your experience with the headphones, feel free to ask!
Thanks again for choosing Sony and for being part of our community!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation, sound, and battery life. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OctavioV,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the excellent noise cancellation, sound, and battery life of your WH-1000XM4 headphones. A key feature that makes their noise cancellation so effective is the HD Noise Cancelling Processor QN1, which works in real-time to analyze and process noise signals over 700 times per second. This allows the headphones to block out a wider range of high and mid-frequency sounds, giving you a truly immersive and distraction-free listening experience.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound is great and very clear. The charge time is pretty quick the play time with them last a good while on a single charge as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkerC, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They connect super fast and sound great! We replaced some Bose headphones, but so far we like these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandiceA,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
sony headphones wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones are phenomenal. The noise cancellation is outstanding, immersing you in pure audio bliss. The sound quality is excellent, delivering crisp and well-balanced audio across all frequencies. Comfortable to wear and with long battery life, these headphones are a must-have for any audio enthusiast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the excellent review! We're so happy to hear you like the top notch noise cancellation, great sound quality, comfortable fit, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Comfort, Sound quality
XM4 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent investment, it lasts long, has amazing sound quality, and is simply comfortable to wear, but they do start weighing on you after you have worn them for a while, like for 3-4 hours straight.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Jeampy! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl
- Pros mentioned:Comfort, Sound quality
Sony noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, nice fit, noise cancelling is most excellent, great for gym or just relaxing awesome Sony product
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Casper, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM4 headphones! We're happy that our industry-leading noise cancellation technology is helping you to relax—and the nice fit is just what you need to keep them on your head while you exercise! Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Sound quality
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life, very comfortable to wear. Sound quality is superb. Much better improvement over the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Good to know that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Quality headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is very comfortable. The sound quality is excellent and it has very long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jkfam,
Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth the Hype for Me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. Had been eyeing them for awhile, not thinking they were worth the investment, but as soon as I slipped them over my ears, I was hooked. Super comfortable, great sound, and love how much you can customize via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
I love these!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am ND and my kids are...loud. These are amazing. I absolutely love that I can adjust how much background noise comes through. They are soft and comfortable. One of the best purchases I have made. They are a little pricey - but so worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaR,
It's nice to know that you are very much satisfied with your purchase. We're happy to hear that you are enjoying the noise canceling capability of your Sony XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality, Weight
Just perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, light weight, and really good noise cancelation. Amazing pair of headphones. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Supreeth,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph