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Customer Ratings & Reviews

Your price for this item is $189.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 12,480 reviews
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had doubts on wait on fit, super comfortable, lightweight, and customizable. Has great sound and base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gxm74,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think are the best headphones. Durable battery. The quality sound are amazing. Looks elegant. Very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound controls are amazing. I love the noise cancelation and how it can automatically adjust to what you are doing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAD369,

      That’s wonderful feedback! We are thrilled you love the adaptive noise cancellation and the intuitive sound controls on your WH-1000XM4 headphones. The ability to automatically adjust to your activity is a key feature we are proud of, ensuring you always have the perfect listening environment.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great ANC Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased these to go along with my AirPods Pro as I wanted an over the ear headphone. So far the sound quality and comfort have been exactly as expected. Still waiting to see how I feel about battery life because it’s not holding a charge as long as I thought it would. I have used a total of probably 5-6 hours and went from 100% to 30% in that time. I couldn’t justify the price of the AirPods Max and so far I have not been disappointed with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rzrbck, Great! we're glad that you are enjoying the sound quality and comfort. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great for working out, and cancelling noise. I use these everywhere I go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your enthusiastic review, CjRo!

      We are delighted to hear that your WH-1000XM4 headphones are proving to be so versatile, accompanying you everywhere you go! It's fantastic to know they are great for working out and that the industry-leading noise canceling is helping you focus, no matter the location.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    BEST headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and super clean sounding! i had a pair of XM3s before this and this is definitely and upgrade and worth the money! absolutely blows beats out of the water and is better in every way!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loveyou3000,

      It’s rewarding to hear that your upgrade to the WH-1000XM4 has been such a standout experience! We are glad you’re enjoying the enhanced comfort and the "clean" sound signature that sets these apart. Knowing they’ve earned a top spot in your collection over the competition is the best compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great and Durable Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great headphones. They've connected and worked flawlessly every time I've used them for the last 2+ years. They sound amazing, and they're definitely more comfortable to wear than my Bang & Olefsen Beoplay H9i headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EPTechGuy,
      Wow! 2 years and still working great! We are very pleased to hear your satisfaction with the quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    amazing headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best. if you’re autistic or get overstimulated with sound easily these are your go to. i love them.comfort is amazing. sound quality is great even comes with an app to edit settings for them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello what,
      Perfect! Thanks for the feedback and we are very happy that our XM4 headphone were able to help you focus. It's nice to know that you appreciate the sound quality, comfort and the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love Sony's Sound Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features on thus noise cancelling headphone. It offers many of the same features as Apple and Bose. I've always been satisfied with Sony's sound quality. They're also comfy, even after hours of editing photos, and the grey color matches much of my equipment which give it aesthetic bonus points.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derrick, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been dying to have these headphones and I'm glad I did. Even when I put them on without music everything is more quite. The noise cancelling is amazing I cant here anything or anyone and I don't have to turn to volume all the way up. The sound is crisp and clear and the headphone battery lasts for days which is amazing. Glad I brought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnimusShift,

      Perfect! We're thrilled that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise suppression is amazing, sound quality is perfect. Easy to pack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KonnerR,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound cancellation & Super comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second pair- my husband’s is the prior model ending in 3 (this one is 4) Both extremely comfortable- for us more comfortable than the Bose and equally as great with sound cancellation in our opinion Note- we tested Many models of various brands this orice range has a significantly better noise cancellation than the lower price ranges My hisband has used his on a 14 hour flight- awesome! Super easy to learn features Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudie, we're glad you like the comfort, sound quality, noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sound goos. Shaking no.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of the music and comfort. It did not fit my head as well as i wanted to. However, i bought them to drown out noise while working and when im moving, so for its purpose it did wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelicaS, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like the sound quality. Make sure to adjust the headband slider to properly fit onto your head and ears. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Made a great gift for my teenage son.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gift for my teenage. He loves the sound quality and is impressed with the great noise canceling and sound isolation. They are comfortable to wear and he can pack them up in the carrying case to take on mass transit easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshT,
      That's great! We're happy that he loves his new headphone for having such an amazing sound quality, superb noise canceling capability and comfortable to use. Thank you for choosing Sony! - Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Love Sony Sound

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling on the market still, even with the new models out, they are comparable drivers. only real difference is the aesthetic and I like the look of the XM4's over the XM5's, great battery life and awesome sound quality [for bluetooth]

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItzRayningTTV,

      Great! We're thrilled that you like the noise canceling function, design, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Peak (on sale)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome, I use these to jump rope and relax on my patio. The noise canceling is awesome and does its job. My son has autism and uses the ANC when he's in large crowds. My favorite feature is the quick ambient mode, simple hand over the right headphone and you can have a quick conversation, even lowers your music volume for you, hand off and it goes right back to the volume you had it and noise canceling on. The app works like a dream. Only complaint is it's slow for the app to recognize the headphones are on, but could be my phone or my lack of patience lol Worth the price when on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyRo,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you and your son are enjoying the noise canceling function, ambient sound, and Quick Attention Mode of the headphones. Your feedback about the app is greatly appreciated. Make sure that the app is updated. You may also want to restart your mobile phone.

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy about my recent purchase. These Sony headphones have great sound, were very easy to set up, and are extremely comfortable to wear. Highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeyD22, Perfect! Good to hear you're satisfied with the great sound, ease of setup, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and bass! Extremely comfortable and doesn’t make my ears hot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathali, That's great! We're thrilled you like the amazing sound quality, bass, and comfortable fit of your Sony WH1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Compact, comfortable, overall great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality. Noise canceling is the best i have come across. I love the fact that i can fold them up and travel with them. Battery life is insane, took them to work and used them for four eight hour days. Towards the end of the fourth i got the low battery warning. Overall very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnSmiles, Great! We're very pleased to hear you like the amazing sound quality, industry-leading noise cancellation, comfortable fit, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. The fit leaves a little to be desired. This is the first headphones I’ve had where it feels like either my head is to small or my ears are set to high up. On all my old headphones the ear-cups needed to be adjusted down. On this set the ear pieces are all the way up and the band over the top of my head really doesn’t touch anything. Again though they sound good and have a decent play time whether using noise canceling or not. The only way I would recommend is to physically sit and wear them for an extended time. These are over the ear headphones and I initially thought they felt good. It was a little later I figured out they really didn’t git as well as I originally thought.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US