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Customer Ratings & Reviews

Your price for this item is $189.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 12,480 reviews
  • Rated 5 out of 5 stars

    World Class Audio Quality and Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise canceling feature is absolutely fantastic! Has nice features to integrate with apps on your mobile devices to adjust the headphone settings, including acoustical options. Very comfortable to wear for extended periods. Love this color of blue. I have not tried all of its competitors out, but multiple reviews rate these the best noise cancelling headphones in the world (compared to any brand and price point). Love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones, thankful for customization

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The best sounding wireless Bluetooth headphones I have personally ever used. The sound quality is extremely detailed and enhances the overall listening experience. Applicable whether you are listening to compressed music files or even more so demonstrates attention to detail with less compressed, higher quality music files, such as on Tidal or Apple Music. The immersive capability with 360 degree sound and/or Dolby atmos is incredible. I hadn’t listed to roses by the chain smokers in years due to saturation/overexposure, and I listened to its 360 version thru Tidal and it sounded like a whole new experience with the nostalgia of first discovering the song. The noise cancellation is truly impeccable - you quite literally hear nothing outside your own world it creates. The ambient noise feature is quite definitive while listening to music, podcasts, etc. layering it on top of what’s going on around you - helpful in for when you’re in the office. The headphones app is absolutely necessary in my opinion as you can customize characteristics and more importantly disable any features that aren’t to your liking. Personally, voice to chat; ambient sound control; among a few others come to mind which I deactivated. They would interrupt or fluctuate the listening process. The ambient sound control seemed interesting from a conceptual standpoint, but it really tries too hard in my opinion. Scaling between full ambient sound and noise cancellation - now the scale is great, the mind of its own - take a lap buddy, you're not that guy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgentJackBauer, That's awesome! We really appreciate your in-depth review of the WH-1000XM4. We're happy to hear those positive remarks. It's good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the features, impressive noise cancellation, and incredible sound quality as well as listening to 360 reality audio. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. Thank you so much for offering a fantastic rating on the product and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Get Sony's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort and battery life. I'm able to use these all day with no discomfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Awesome! We're glad that you like the sound quality, battery life, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Best Buy always has availability at a store near me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulietN,

      We are thrilled to hear you enjoy the great sound of the Sony WH-1000XM4 headphones! Achieving exceptional audio quality is a core focus for us, and we are delighted that your listening experience has been so positive.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    best NC Headphones !

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now my everyday Headphones!! NC is amazing, Sound quality is top notch. Touch interface is sometime a bit annoying but it will grow on you (still prefer physical buttons) It is light and comfy enough to stay on my head during 9to5 hours and extra. If you want to use this for mobile gaming , it works fine, I'm a hardcore player with PUBG mobile , this headset has been an extra help for my gameplay!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince,

      Thank you for the 5-star rating and we are glad you like the sound quality of the headphones for your games. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones M4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones ha a great fit and the sound quality is excellent, love the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonywirelessM4, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Excellent battery life.. Comfortable .. easy to connect...Case is well designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kp717, Awesome! We are so glad to hear that you are happy with the ease of use, design, battery life and most of all the sound quality! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome wife loved it light and blocks sound when using

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPLeon,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Over the ear headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone la you will ever buy. I’ve takes this headphones on plane trips, walking around, cleaning the house just about anywhere u can wear headphones. I love the hard durable case. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dealo, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The Greatest Headphones ever created

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't know what to expect with the m4s. The last set of Sony headphones I had were the XB 950N1s. My older Sony headphones had lots of bass but the mid-range and vocals and highs were absolutely terrible. The enforce have blown my N1's out of the water! These are probably the best sounding headphones I've ever owned. They are also second to none for noise canceling. I would definitely recommend these doing one looking for a great set of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic. Great quality headphones, very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Absconder, Awesome to hear you’re loving the WH-1000XM4 headphones! It’s great that you find them comfortable and of such high quality. Thanks for sharing your feedback! We appreciate it! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even better than the M2s that I had and that is saying something. I'm not an audiophile but these headphones give a slight improvement in sound quality, interesting features like the one that detects if you have the headphones off and pauses your music. It's pretty comfortable as well and the noise cancelling is really good for when I need to study. Overall, these are amazing headphones and the sale made it even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied! We're glad that you like the noise-canceling feature, sound quality and comfort of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love the sound!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and great design. I love the sound and deep bass response.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MauiBlue,

      We're glad you like the design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise cancelling quality; comfortable, works well, battery lasts forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Awesome! We're glad that you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Way better than Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value and sound for over ear. Prefer it to the 6

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic feedback, NoahM!

      We are absolutely delighted to hear that you feel the WH-1000XM4 headphones offer the "Best value and sound for over ear." It is incredibly rewarding to know that the XM4 continues to deliver such a superior and highly-valued audio experience for our loyal customers.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, deep bass, and comfy fit—great for music!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, VidalL,
      We are glad to hear that you are enjoying your Sony WH1000XM4 Wireless Headphones! These headphones are designed for comfort with soft ear pads and a lightweight structure, enabling extended use without discomfort, and they also offer rich, dynamic sound with deep bass and clear highs. Thank you for choosing Sony!

      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Thank you Sony

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These will change your life. If you don’t have super high quality speakers, and yea those are a lot more expensive, get these to start. You will be blown away. They give you super hearing powers when you cup your hand over one side. Connect great. Sony absolutely smashed this generation. You are seriously missing out if you do not have these. Battery has been great but who cares… the sound makes the world melt away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trix, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Hands down the best headphone on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, the best headphone on the market for it price range. Sony need to do more promotions for these headphone. Because the only reason I even known about these headphone is because it was compare to the new Apple headphone. Bose is good but it’s price range??? You better off buying two xm3. Xm3 is also good, this is better with the noise canceling and the headphone last a long time, it been 2 weeks now and it didn’t have to charge it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenRock,

      You made the right choice with these Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We do appreciate your feedback about promoting the product. Thanks for sharing your review and for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling and super comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headset. Great sound and the noise canceling is among the best I've used (compared to Bose and Sennheiser). Very comfortable and the fit sits right outside my ears. Pads can get a little sweaty during extended use, but that's a given with pleather pads. Love that the earcups fold down to sit flat. Build quality feels light, but sturdy if that's possible. USB-C charging is fast! Works well wired to a USB-C DAC for my iPad Pro, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi venkman781,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the xm5s because they were uncomfortable and these are soooooo much better. Not only are these far more comfortable, they sound better too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jtbazz,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the comfort and sound quality of the headphones. We also appreciate your feedback about the XM5s. Thank you for choosing Sony!

      -Ralph Sony_US