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Customer Ratings & Reviews

Your price for this item is $189.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 12,480 reviews
  • Rated 5 out of 5 stars

    Fantastic sound and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, excellent noise cancellation, comfortable fit even while wearing glasses. Easily the nicest pair of headphones I've had in a long time, wired or wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Satisfied,
      That's awesome! We're truly happy that you are pleased with the sound quality, comfortability and noise canceling feature of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Helping to Concentrate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our younger son is on the Autism Spectrum and has ADHD. We're very excited about these headphones! He loves to listen to music and the sound quality will enhance that experience. Also, the noise reduction capability will help him focus on his tasks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertC,

      That is wonderful to hear! We are incredibly pleased that the WH-1000XM4 headphones will enhance your son's music experience and that the industry-leading noise-cancelling feature will help him focus on his tasks.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great noice canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling. Great base. Great battery. Best headphones I’ve ever bought

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ramon10, we're glad that you're enjoying the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews before purchasing the xm4 headset. I am very happy with these. I am not a music expert but I know what I like being of the older generation. I amazed by the noise cancelation, sound and battery life of the unit. The one problem is after a couple of hours having the on my ear start to sweat so I take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrmiff,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit and feel is great the sound is perfect and the sleek design is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Headphones, We are glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelling and comfort level 10/10!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly noise canceling and super comfortable for extended periods of use. Earbuds don’t stay in my ears and on ear headphones hurt after a while with a mask and glasses behind the ears so over the ear was a perfect solution! The sound is incredible and the noise canceling is amazing. I get caught up in my own world and don’t get distracted by things going on around me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emmy, Thank you for giving the product a perfect rating! We're delighted to hear you like the industry-leading noise cancelation, comfortable fit, and excellent sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of the new Bose Quiet Comfort headphones and returned them for these. They didnt compare at all when it came to style, functionality, sound, and features. The Sonys have a built in assistant that can be accessed at the touch of a button which could be used with Google or Alexa. They have a unique feature to hear your surroundings by holding the outter side of the headphone. The app has countless settings to fully customize them to your liking. And even a feature to capture a photo of your own ear to get the best sound possible. I noticed the headphones are also scratch resistant and stay clean for the most part. Every other pair of headphones that ive worn, ended up with scratches and blemishes shortly after purchase. The case included is protective and functional. The right ear side has hand gesture functions that help you amswer calls, end calls, skip songs, and change volume. Which does take some getting used to. I personally recommend these to anyone. I can finally be heard with ease on my calls without too much background noise. You can't go wrong with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa, You've made an excellent choice! We're very happy you like the built-in assistant function, ambient sound mode, tons of customization using Sony Headphones Connect App, amazing built quality, touch sensor controls, and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing and Worth when on sale

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headphones have very outstanding Noise Cancelling and the bass isn’t there unless u use the headphones app. Once u use the app and define your EQ the bass is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ghandi, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Crisp Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. I compared them for a while to the Beats before purchasing. I got them for my daughter but loved them so much i just purchased some for myself. The sound quality is amazing. They are comfortable and easy to use. 10 out 10 I definitely recommemd these over the Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PrettyUnicorn,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've used! So comfy to wear, touch controls are intuitive for once and super easy to use. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for your fantastic review, Rachel!

      We are so pleased to hear that you consider the WH-1000XM4 the best headphones you've ever used! That's what we love to hear.

      We designed them to be incredibly comfortable for long listening sessions, so it's rewarding to know we got it right for you. It's also great that you're enjoying the easy-to-use touch controls. We believe you should spend more time enjoying your music and less time figuring out how to use your headphones!

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Roku soundbar & LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality. They hook up easily to my Roku soundbar and LG tv. My complaint is that they do not easily switch from tv to phone if I get a call while watching. Very disappointing feature but I basically use them for my tv so it isn’t a dealbreaker.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Awesome! We're thrilled to hear you like the ease of installation and excellent sound quality of your Sony WH1000XM4. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t regret buying these headphones because they are exactly what I was looking for. They have noise cancellation, great sound quality and they’re really comfortable when they are worn. I would recommend buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user601210, thank you for taking the time to share your thoughts with us!
      We are thrilled to hear that the WH-1000XM4 headphones are exactly what you were looking for! It brings us great satisfaction to know that the noise cancellation, great sound quality and comfort are standing out to you.
      We designed these headphones with features like Adaptive Sound Control and Speak-to-Chat to enhance your listening experience.
      We truly appreciate your recommendation!

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Gym beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out in the gym. Can feel a little flimsy but sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelG,

      Thank you so much for the 5-star review! We're elated to hear that the WH-1000XM4's industry-leading Noise Cancellation is helping you focus in the gym, and that you're enjoying the crisp sound quality. We love that they are working great for working out!

      Thanks for making Sony part of your listening experience!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good recommendation if ANC is a priority

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing! Comfort is also great, but the ears can get hot a couple hours in. Touch control can be a bit finicky, I had to exchange mine out for a replacement, but it worked ok after that. I hate having to adjust the headband slider every time I put them back in the case, since I use the case often, but that's just being nitpicky. Great headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hailey,

      Thanks for the feedback. We are glad you like the noise cancelation of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    WORTH IT

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE. I'm not one to leave review but these have been a great purchase. I enjoy everything about the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AC0001,
      We are excited to hear how much you’re loving the WH-1000XM4! The sound really stands out, thanks to our advanced noise canceling and super clear audio, so you can get fully lost in your music every time.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Leaky sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the design is beautiful and has a nice weight into it. the sound leaks. Love that it has NFC makes it easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molinito, You've made an excellent choice! Good to know you like the great sound quality, beautiful design, comfortable weight, and easy NFC connection. Please adjust the left and right slider, to ensure a great fit and to prevent sound leaks. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DLC1,
      Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones for the Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bang for buck one of the best headphones you could ever get. I had the previous gen of the headphone and decided to upgrade and it was the best decision I made. They took the previous model and improved in every way. Sound never cuts and you can feel the bass in your ears. Truly an amazing experience to listen to anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDOS, Great upgrade! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancellation …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for noise cancellation. Great for enjoying movies. These headphones provide a relaxing musical experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Food,

      Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best of the Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Bose for the past 20 years and they were great for noise cancellation and overall sound. I've had these Sony XM4 for over 3 weeks. Meet the new champion. Long battery life. Excellent noice cancellation. Lots of great features like: Swipe Volume Control, Swipe Skip, Swipe Replay, Auto Pause when you speak and much more control and customization using Sony's app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi superscoobysnacks,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US