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Customer Ratings & Reviews

Your price for this item is $189.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 12,480 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very clear and the noise canceling is a great touch. I like its three settings: noise canceling, noise canceling off, and ambient control. They last for a really long time and they charge fast too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariah,

      That's great! We're glad to hear that you like the clear sound quality, noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I ever bought! Not only it was my dream headphones but the fact that you can change and customize the sounds or beat , the headphones are perfect for a workout too and are not , not too big or not too small it’s a perfect size! For what I paid for i recommend it and it’s good quality !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenO, Thank you for sharing your positive experience with the Sony WH1000XM4! We're thrilled to hear that they have met your expectations and that you find them perfect for your workouts and everyday use. Your feedback on the sound customization and the ideal size is greatly appreciated. Your recommendation means a lot to us and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the noise cancelling of these headphones. I would recommend these for anyone wanting higher quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GBurns!
      We are immensely pleased to know you're happy with the WH-1000XM4 headphones.

      The noise-cancelling technology is designed to let you truly immerse yourself in your audio, whether you're listening to music or an audiobook. We truly appreciate you recommending them!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Still going strong two years later

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my teenage niece and she uses and takes them everywhere. Headphones are still good, durable, sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StephanieT,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM4 headphones have become a reliable companion for your niece, offering great sound and durability for everyday use. It's wonderful to know our product is helping enhance her experiences wherever she goes.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great quality with one tiny issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, having a separate app is kind of annoying, but if you want a lot of customization in your sound preferences, this is definitely for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, Kaiya!

      We are absolutely thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones—that's exactly what we aim for with our premium noise-cancelling line.

      We understand your frustration regarding the dedicated app for customization; we know that adding another app can sometimes feel annoying. However, we're pleased to hear you recognize that the app is essential for providing the deep level of control you mentioned, including features like Adaptive Sound Control and fine-tuning your EQ preferences.

      Thank you again for choosing Sony for your audio needs!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    best headphones!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    high sound quality, very good at blocking noise and extreamly comfortable to wear - especially if you have pierced ears and you don't want direct pressure on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roncho,
      Thanks for sharing your great experience with us! We're glad to hear you like the high sound quality, comfortable fit, and noise canceling features of your WH1000XM4 headphones. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headset bought..Value for money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headsets for my daughter and she is very happy with the sound quality as well as battery life. Best headset bought so far and brings the Sony Quality with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SunitaG, lovely! We're glad your daughter is happy with her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are superior headphones. Super lightweight. Comfortable on my ears. Excellent sound quality for music or answering phone calls. My favorite pair of headphones I have owned so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EdwardH!

      We are thrilled to hear that the WH-1000XM4 is your favorite pair of headphones so far! It’s great to know you're enjoying the lightweight design and that they remain comfortable for your ears. We also take pride in our mic technology, so it's wonderful to hear that your phone calls are coming through just as clearly as your music.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    No over hype here. Real Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow wow wow. These headphones and everyones review have not disappointed thats for sure. and the bass hti on these are so much better then beats by dre and those are more expensive then these. Thank you to everyone who left the review that pushed me to give these a try. And if your reading mine you should get these. So far best headphones i have owned wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThatVato,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality and service shines!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WH1000XM4 headphones are top-notch in quality, delivering impressive sound and comfort. Pairing with that the outstanding service from Best Buy. Highly recommend for anyone seeking great audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgeD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for myself because i wanted a good pair of headphones, and every review i seen said these are the best. The noise canceling is great, and doesn’t make your head feel a ton of pressure the way my Airpods Pro do. They also sound great! And i love that i can easily adjust the equalizer. The battery also last a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sarah, Excellent! Choosing these headphones will definitely be worth it! We are delighted to hear you like the superb sound quality, comfort, amazing noise cancellation, and long-lasting battery life. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    good for the money especially on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound stage is good, and anc is good when it comes to reducing low frequency noises (airplane engine, heater, etc.). battery life comes to around 15-17 hours depending on settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi channelzero, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best sound and comfort

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphone for sound and comfortability. These are my second oak, since the first ones broke by wear and tear. They stayed in the case until I used them. I have now purchased the warranty to make sure I do not run into this issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nettie, Sorry to hear about what happened with your first pair of headphones. We are glad that you stick with Sony and that your WH1000XM4 headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Sound is great. Comfortable. Great quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    goooo sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wxm4 are perfect for a person who loves music. this headphones will make you feel like you are in a concert. these earphones captures you right away and puts you into a different world. the battery life is perfect and the sound quality are the best i have heard. with noise canceling you cant hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tredreams, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones, never want to take them off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I’ve ever owned. Incredibly comfortable, you have to put these on to truly understand how amazingly soft they are. easy to adjust volume and change tracks, talking on the phone or to someone around you is crisp and clear. These are my go to whenever I’m at home and working around the house or on my cars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drew, Glad to hear that you are happy with the WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Incredibe sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a lot of headphones qnd nothing compares to this one. I highly recommend it not only for the sound but how it looks on your head as well,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ROSET828, thank you so much for the amazing 5-star review! We're thrilled to hear that the Sony - WH1000XM4 stood out from the reset and delivered on both sound quality and style. It's great to know you're enjoying not just the industry-leading noise cancellation and immersive audio, but also the sleek, comfortable design. We truly appreciate your recommendation, and thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise cancelling Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this headphone for past nine months and Sony never let me down. It's very handy and not heavy. The box provided is awesome and holds this well. Noise cancelling feature is great and when you speak it recognizes your voice and holds the audio. Volume can be adjusted on the headphone with fingers. That's kind of cool. Love this headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HShan, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality and comfortable. I will buy again for my children

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US