Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best ANC around.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have one of the best ANC out there. I have had a few different brands that offer noise canceling but don’t do the same as these do. Would recommend if you are in the budget to shop for ANC headphones at this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclerichy, That's awesome! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you feel the WH-1000XM4 is one the best sounding headphones that you've owned and you're enjoying the exceptional noise canceling feature and sound quality of the unit. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this device, no to happy yhst when it disconnected when i talk and i missed some request during work time use
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CarlaV.
We are pleased to hear that you generally love your WH-1000XM4 headphones, but we are very sorry to hear about the frustrating issue with disconnections during calls or when speaking, which is causing you to miss requests during work time. That is certainly not the seamless, reliable experience we intend to deliver, especially for professional use.
The WH-1000XM4 has a feature called "Speak-to-Chat" that automatically pauses music and can disconnect from a call when it detects your voice. If this feature is enabled, it may be interpreting your work conversations as a signal to pause/disconnect.
We strongly recommend checking the following in the Sony | Headphones Connect app:
Check Speak-to-Chat: Locate this setting in the app and try temporarily disabling it to see if this resolves the disconnection issue when you speak.
Check DSEE Extreme: While less likely to cause disconnections, ensuring this is off during critical calls can sometimes improve stability.
Check Firmware: Make sure your headphones are running the latest firmware update, as updates often include stability fixes for connectivity.
If disabling Speak-to-Chat does not solve the problem, please contact our support team directly. They can guide you through more in-depth troubleshooting steps:
Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We sincerely apologize for the disruption this has caused to your workflow and are committed to helping you resolve this quickly. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best anc headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones at any price. I wear these on BART and at the office for Zoom calls. Great audio quality and build. I really like the silver which looks more like tan. Amazing Black Friday price was a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ekahuna, That's great! We're very happy to hear you're enjoying the amazing audio quality, overall built, silver color, industry-leading noise canceling feauture, and good to know you had an amazing black friday deal for these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Audio for the ears of a sound tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the ear wireless headphones don't get any better than these and believe me I have tried many and theses have the best sound and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HBSmooth, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
My Personal Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Great for school and home. You can hear every note of musical instruments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lykearoq, We are happy to hear that you now have a great pair of excellent headphones for school and home. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, clear and great software to set them up. Not as loud as I would like but they always connect well with my Galaxy S22+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonT, thanks for choosing and purchasing our product. We're glad you are enjoying our industry-leading noise cancelling headphones. We understand your feedback regarding the volume level of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and best noise cancellation. It’s not heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaA,
Awesome! We're glad to hear that you like the quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Home and travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great, noise cancelling excellent. Folding with a pouch, great for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geew, Awesome! We are so glad to hear that you found a great headphone partner for your travels! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
sony head phone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it good, but design is kinda lacking. the sound quality is sony so very minor issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the design of your WH1000XM4. Thanks for choosing Sony. ~Earl
Lovely Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They do not disappoint. I wish I had bought them sooner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
That's fantastic to hear! We are so glad you love the WH-1000XM4 headphones and are enjoying the experience.
Thanks for choosing Sony. Best regards, Eliab.
Value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product ever value for money and high use case for day to day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhairyaS!
Thanks so much for sharing your feedback on the WH-1000XM4. It's wonderful to know that they are proving to be a great investment for your daily life.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
top headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones. The quality is top notch and the sound cancellation is much superior.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for work! Noise cancelling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very comfy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. 360 audio is very impressive, and talk feature is great for being at work cutting music off
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Merlot,
That's perfect! This brings us joy knowing that you are impressed with the sound quality, specially the 360 audio feature and Speak to Chat feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Value for money by Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift. Does everything as described. Sound quality and unique features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenarthurM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the features and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great device, get it on sale though
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only returned mine because the XM5s came out right after I got these. These are incredible, Outside of the XM5s, these are the best wireless ANC headphones you can get. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Thank you for giving the Sony WH-1000XM4 a perfect rating! We're very happy to hear you like the industry-leading noise cancelling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Although we regret to hear that these headphones had to be returned, we appreciate you upgrading to your new Sony WH1000XM5. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it during the Thanksgiving week when it was on sale mainly for in-flight traveling. It is as good as I thought it would be... I am still exploring all the features. It is very comfortable to wear but have not tried it on flight yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewXM4user,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Can't beat these headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing the sound quality is second to none and the noise canceling is by far the best I've ever heard I would truly recommend these headphones to anyone that's looking for some nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doughboy,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son purchased to use for music listening and while playing electric. Really enjoy the quality of the sound, crisp highs, deep lows, and a balled mid. Highly recommend, especially when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiDad,
Great! We're glad that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is awesome. Sound is incredible. Great for music( obviously) and movies especially when you travel a lot. Ear cups fit perfectly. Calls are very clear.I waited til it was on sale at around 270.00 and would recommend everyone that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, Excellent! We're glad that you like the sound quality, ANC, and the ear cups fit perfectly. This is also great for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin