Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Solid headphones for the price with great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best i used at this price point 350 ( bought on sale for 278.99) swapped over from Bose to these, with the features and sound quality definitely best bang for your buck , very content with these though may need a software update for one bug i experienced.. dinging or etc while already connected
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thsi was such a great buy especially when its on sale. The best sounding headphones i have ever tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acac,
That's awesome! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Price
Looking into refurbishing my Sennheisers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick review without a lot of detail because I'm in a hurry. My Sennheiser headphones that I've had for the last 12 years are way better than these, but everything is getting cheaper I guess so for the price of about $300 these are okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Should you need further assistance, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Crisp and perfect sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my daughter. The sound it produces is so crisp and perfect. She has Bose and Marshall before, she said this headphones is way too much better and not hurting her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Amazing! We're glad to hear that your daughter loves the sound quality of her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fine headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music sounds great. Noise canceling is great. I was looking at these and Bose, but these sounded better. Only con is the bass. Not as good as skullcandy but decent. I would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones connect easily using Bluetooth. Awesome noise canceling ability. Music quality is better or equal to more expensive headphones. If you buy these you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morgan,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best Headphones Out There
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL1025,
Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Connects easily. No issues whatsoever
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndiB,
Nice! We are truly happy knowing that you are pleased with the audio quality of our XM4 and how easily to connect it to your device. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite headphones, amazing noise cancellation, I use For studying and for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraR,
Awesome! We're glad that you made our Sony WH1000XM4 your favorite headphone. You can now concentrate to your studies and workout without any distractions with the help of our XM4 amazing noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I use them every day. I love the fact that when I talk it turns off what I’m listening to till I stop talking for around 15 secs Great sound, and the noise canceling is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
Great! We're glad that these headphones are already part of your daily lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Worth it :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these out during the cold since they keep my ears warm. They really do its job with blocking a lot of things out with its noise suppression, I'll be sitting with a friend and the only way to get my attention is just to wave in front of my face. It also has a sound equalizer so you can adjust what the audio sounds like as well, which is very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimmyP,
That sounds great! We are very happy that you are satisfied with your purchase and enjoying the awesome audio quality and excellent noise canceling capability of our WH1000XM4. Plus, it's nice to know that the headphone also help you keep your ears warm through the cold weather. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
None of the 'smart' features actually work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame, but most of the 'smart' features of these headphones don't really work: 1) They don't reliably pause when removed (and start playing again when you've not returned them to your head) 2) They can't tell the difference between loud noises (like working in the garage) and speech, so it incorrectly toggle active noise suppression. They sound great. The noise cancelation is great. The range is great. The app is really very good and the controls are well thought out. They're very nice headphones, but you're paying for a bunch of 'smarts' that simply don't work. After much trial and error, I've turned each of these features off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerverseOsmosis, We regret to hear that you're having an issue with the WH-1000XM4 Wireless Noise Cancelling Headphones. We apologize if the WH-1000XM4 headphones won't pause or the Wearing Detection function doesn't work. This may occur after moving from a cold to a warm place or after wearing the headphones under sweaty conditions. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. In order to prevent it from being scratched, do not touch or wipe the proximity sensor part. Listening to ambient sound quickly (Quick Attention Mode). This function turns down the music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode
Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel. To deactivate the Quick Attention Mode
Release your hand from the touch sensor control panel. About the instruction manual video
Watch the video to find out how to use the Quick Attention Mode.
https://rd1.sony.net/help/mdr/mov0013/h_zz/
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the headphones:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay
- Pros mentioned:Battery life
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, and the battery lasts almost two weeks without charging them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidieR, Thank you for the amazing review! We're very pleased to hear you like the long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Top quality!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are the best. Exigencies but worth it. The quality is top notch, both sound and manufacturing. Using them takes some figuring out. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 7Stars,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones I ever had. Noise cancelling is top notch. Tune the eq and get more out of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thanks for choosing and purchasing our product. We're glad your daughters love the WH1000XM4. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chris,
Perfect! Thank you for your purchase and we're glad that your daughters are happy with the design and features of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
A+++++ quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever.Better than Apple. Amazing gift for children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irina, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've purchased. It's good to know these headphones were a perfect gift for children and they are enjoying the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. I was really surprised on the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KescaladaB,
Thank you for your valuable feedback! It's nice to hear you are enjoying the superb sound quality and was impressed with the noise canceling features of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thank you for choosing Sony! - Kris