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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 345 Showing 6,881-6,900 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing. I was really surprised on the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KescaladaB,
      Thank you for your valuable feedback! It's nice to hear you are enjoying the superb sound quality and was impressed with the noise canceling features of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve had In years

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! I love how it drains out kids and other background noise unless I touch the side of the headphones with my palm. Great sound great wireless and excellent corded.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turtleslover223, Awesome! We're glad to hear that you love the noise canceling and sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I literally can’t hear anything with these on especially the teenage children that im trying to block out. These get the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaNajia, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Sound After EQ Adjustments

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box is great, but the audio can be fine-tuned and perfected according to your taste when using the Sony Headphones App.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pjvasquez, Awesome! We are glad to hear that you found the perfect headphones for you. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This technology continues to improve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently flew on a flight with a crying baby? These headphones did the trick and i slept for 2 hours

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DoctorK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent headphone, best noice cancellation and good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vicky, Thank you for sharing such an excellent shopping experience! We're glad that you're enjoying the excellent sound quality as well as superb noise cancellation and amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Wireless works well and they have great sound quality. Are pricey but the build quality is good. One thing though is that you have to be careful not to get them wet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manwithgame,

      Thank you for the 5-star rating! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headph

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound quality. I love it! It helps me stay focus while doing homework.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulissaC, Thank you for the amazing review! We're very happy to hear you love the exceptional sound quality of your Sony WH1000XM4. And good to know that it helps you stay focus while doing your homework. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Whole New World

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new wireless headphones. Amazing product. I still have the headphones with the cord and was hesitant about upgrading. Glad I did... amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Eric! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. When the noise canceling is turned on it is noticeable. Much better than a pair I bought years ago.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thermight, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and true noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch noise cancelation. Liked it. Worth of buying!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Atik, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Good but not the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really expensive but they sound really good but I actually like the Microsoft surface headphone more the touch controls are trash and they don’t send you with a aux cord with a mic. But I do like them but for the price it’s not worth it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blowsif1988,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having a complete experience because of the touch controls and supplied headphone cable. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      When using the touch sensor, it is recommended to use our index finger. You may also find this link helpful:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      Your feedback about the supplied headphone cable is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Airpod pros to these headphones and its a big difference! The noise cancelling feature is the best one yet! Also the audio quality is so much better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sauceboss,

      Great! We're thrilled that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are still pricey even with the Xmas sales but I found the sound quality to be well worth it. Slightly Better than Bose QC45 and much much better than Beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi REDDYC, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoopla,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ana maxing investment for music lovers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp clear , for small studio envrument i recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IrfanRabbani, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They get the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overal headphones for everyday use. Good noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SammyC, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. We purchase the item and the original would not hold a charge. We had them replaced with no hassle but it had only been a few weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi customer, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, although the headphones can have a steep price. Make sure to get it while it's discounted as it's not too rare to find at $250 instead of $350.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan, Thanks for the excellent review! We're glad you like the overall quality of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US