Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great headphones. Bad shipping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is still full price overseas. I got a great deal on it here, but shipping has been a nightmare. Do better BB. The headphones are top of the line. Love them.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A game changer! I have sensory issues and these headphones really help!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Contribute2chaos Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise control and battery life, the only thing that provides a bit of difficulty is connecting to two devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtsGeek, Fantastic! We're glad you like the excellent noise canceling feature and long-lasting battery life of your Sony WH1000XM4. And we're sorry to hear you're having an issue setting up the multipoint connection feature. Please refer to the link below to ensure that the multipoint connection is set up correctly.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
You can also watch a short video clip on the link below for more information.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing noice canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The king of noice cancelling is this one, even with the new generation this one is still good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tugs, Thank you for the great feedback! We're vey happy to hear you appreciate the amazing noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t feel like the sound quality on these is any different compared to my current Shure SE 215 earbuds… The build is fantastic and the headphones are very small. Color doesn’t look as pleasant and vibrant as it does on photos or pictures, it’s more like a boring mix of grey and beige. Noise cancellation is better than XM3 but it still can’t do much against noise such as laptop fans or desktop fans. My head still gets hot immediately as I’m using these. Overall, it was a mistake to give these a second chance. XM4 is intended for traveling on an airplane and maybe loud cities. If you want to listen to music or play games with good sound Quality, look elsewhere. I’ll be getting Shure Aonic earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RSas,
Thank you for your review. We are really sorry if the sound quality, color, fit, and noise canceling function of our WH-1000XM4 did not live up to your expectations. We appreciate your feedback. Despite the issues, we are glad to hear you are satisfied with its awesome build design.
For sound quality, the WH-1000XM4 features an equalizer with the use of the Sony | Headphones Connect app. You can adjust it according to your preferences to suit your overall listening experience. You can also change the sound quality mode from the Sony | Headphones Connect app to "priority on sound quality mode" so the headphones will prioritize the sound quality of your audio device.
For noise canceling, you can enhance this feature by following the steps provided on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For fit or comfort issues, the WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Really enjoy them. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julian,
Great! We're delighted to hear that you are enjoying your WH1000XM4. Your recommendation is highly appreciated and Thank you for choosing Sony! - Marco
Hey em quick!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for studying and long trips! Also the ANC on these things are best out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Buy these headphones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do an incredible job of eliminating sound and produce high-quality audio for listening to music. They're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Good headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling feature good for travel on a plane or travel in general
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelB, thanks so much for the 5-star review! We couldn't be happier to hear the Sony - WH1000XM4 is the perfect travel companion for you. Whether you're flying or on the go, it's awesome to know the noise cancelling and overall performance are making your journeys more enjoyable. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
REVIEW
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing quality. Loud background noise and they easily eliminated all of it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaS, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Works decent for what it is
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is great with a phone. However it doesnt perform as one would want with a PC. This is really good for plane rides and the battery life is really freaking awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dillon, we're glad you like our product. We understand your feedback regarding using the unit with a pc. Please follow this link when connecting the unit to a pc:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752736.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound ..silent when music is nit playing nice quality..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bellar2001, It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
GREAT
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love these! i travel a lot for work they are perfect for noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BriannaT,
That's fantastic to hear! We're thrilled your WH-1000XM4 headphones are perfect for your work travels and that you absolutely love the noise canceling. Safe travels and happy listening!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
No brainier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of researching, I came to a conclusion to buy these. They sound great and have numerous smart features that are handy. I totally recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can hear every beautiful production detail omg i love music and these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zero, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have awesome clarity and if i want to have no disturbances i can with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherB, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Solid headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t beat this for quality and price. Great quality and noise canceling works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BernardB, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony wireless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sony with 2 device connections! I have the earbuds but, these enhance the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBdagger, Thank you for the amazing review! We're very happy to hear you like the excellent sound quality and multpoint connection function of your new Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
The best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone that I used, I got 2 year with them and I change the cushion once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoT, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice present
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my son for a Christmas present. He uses them all the time and says the sound is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wedo, We are so glad to hear that you are happy with your WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl