Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Excellent Noise Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose QC35 before. And the Sony XM4's allow for much more customization. Customization of the sound and noise-canceling features. The hand gestures feature works wonders as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bodley,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are everything my son wanted and some. He loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferM, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Perfect Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gifted the Sony-WH1000XM4 headphones to my husband for christmas and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnitaF,
What an awesome Christmas present! We're happy that your husband loves his new WH1000XM4. He will surely enjoy it. Thank you for choosing Sony! - Marco
to much for what you get
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the money they aren't worth it I wish I could return them before was to late
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tall,
Thank you for reaching out and sharing your feedback.
We're genuinely sorry to hear that you feel the WH-1000XM4 headphones haven't lived up to your expectations. We definitely want all our customers to be thrilled with their Sony products, and it's disappointing when we miss the mark.
If you're experiencing any specific technical issues with the headphones, we highly recommend you contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones and I found easy to install. Instructions were clear and adapted perfectly to my head. Use them with my laptop and works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusMrIT,
Awesome! We're glad that you are enjoying the fit of the headphones and how they work well with your laptop. It's also great that you had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m very happy with the quality and the carrying case is sleek and well sized. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noice cancelation and battery life. Best headphones out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tron,
Great! We're glad that you like the noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use. Very portable. Adaptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horn,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like those headphones with an exception of one thing. When I exercise I tend to touch them and my music turns it off or pause it. It's too sensitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ani80rom,
Very nice! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
GREAT PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Like them over the Beats. No issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKirksey,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset will not Pair with Samsung smart tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microwave,
We regret to hear that you are not able to connect these headphones with your TV. Make sure that the TV supports Bluetooth headphones and A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Make sure to follow the steps on this link when pairing the headphones with a Bluetooth device:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Note: The full operation of third-party devices is not guaranteed.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Volume
Not very loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is great, but the volume is not loud at all. If I am going to pay close to $400 for a pair of headphones, they better be loud! Definitely not as loud as what ppl are saying online
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBrickWall,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
It may also depend on your source content. Make sure to try multiple sources. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Hope these steps improve your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy these headphones. Upgraded Blocks out noise.9
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds Noise canceling Bluetooth headphones Great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evie, Awesome! We're glad to hear you like the great sound quality, noise cancelling feature, and battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and very easy to use! I have bought same brand for other family members!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annie,
You made the right choice! We're thrilled that you are enjoying the user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Head Phone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, love it. Excellent for my use. Kids also love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR, perfect! We're extremely pleased it suits your needs. Also, we're thrilled that you and your kids love these headphones. Thank you very much for sharing your awesome experience and for choosing the best brand, Sony! - Romeo
best wireless headphone today!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bonus features that come with these headphones compared to the xm3 version before it but i will say the 3rd version is way better in the sound cancelling department
I would recommend this to a friendBrand response from SonyListens
Posted .Hi heyy, Great! we're pleased to hear that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My daughter loves her headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the headphones. She uses them every chance she gets. It was the only gift she asked for and is getting plenty of use!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amarshall, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its Good and easy to use, very handy and light weight
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Sound, Terrible OPS.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very much enjoyed how good these headphones sounded. I was looking forward to using them for my WFH job. The problem was with the pairing. Even the cheapest skull candy headphones I have paired better than these and stayed that way. These would pair fine with my Mac, Phone and Watch just fine one day, then it could not pair with any of them the next day. It would take an hour of resetting them over and over again before they would be recognized, and once they were they would work for that session only and the next time I would have to go through the whole thing again. Returning to Best Buy and off to buy some that probably do not sound as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dbraun66, We regret to hear about your experience with our WH-1000XM4 wireless noise canceling headphones. This is usually not the case with our premium headphones. If the headphones are still with you, we highly recommend performing a software update to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The update improves the Bluetooth connection and the general performance of the headphones. If the issue is still the same, we can reset/initialize the headphones to further isolate the issue by following the guide from the links below:
Reset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent