Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very comfortable. Noise Canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Noise-Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH10000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelM,
That's nice to hear that you are satisfied with the overall quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset all around. Has a slight connection issue when connecting to pc specifically via Bluetooth( still works but has a little delay with sounds sometimes ) . BUT connecting to iOS or android is no problem. Despite this this minor issue 100% recommend this head ser
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're very grateful for this positive feedback! While it works seamlessly to iOS and Android device, we regret to hear you're having a little delay when connected to a PC. Please make sure to update the firmware to the latest version as it will improve the general performance of the headphones. Also, due to the characteristics of Bluetooth wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good, but i returned them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation ability was great, but the bass was lacking. I like to hear all frequencies at a higher level. These did not live up to my expectations in the bass department.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyshooter, we're glad you like the noise canceling feature of our product. We're sorry to hear that you had returned your SONY unit. It is recommended to utilize the the Headphone connect app which has features like equalizer, 360 Reality Audio, Sound Quality Mode, and many more. Unfortunately, Clear bass is not available for WH1000XM4. You may adjust the bass from the audio source instead.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the cushioning it had , it doesnt hurt my piercings which is really cool and overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Issa, we're glad you love the earpads of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
If my daughter is happy I am happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very very happy with these headphones She had different before but she said these ones are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroV, we're glad you daughter is happy with our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Easy to set up. My son loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi L1234,
Awesome! We're glad that your son likes the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great For Flights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronbo,
Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
Sony headphones WH- 1000 XM4 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good headphone. Not as good as Bose Quiet Comfort ultra or Sony WH-1000xm5 but gets you the job done. Noise isolation is decent. Sony WH-1000XM5 is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChiragG,
Thank you for your time writing this review. We're glad you like your WH1000XM4 headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Over ears - Sound Clarity.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose II version that came out before this Sony and even though is really good, and on my case, the Sony version, with regards to sound clarity (vocals/music), is even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RGRO,
Awesome! We're glad that the we were able to meet your expectations. We're glad that you noticed the great sound quality of this unit when comparing to other brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the money and I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
THE XM4s ARE NOT WHAT YOU THINK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my review of the xm4. The good: sound, noise canceling. but those are things you’d expect. Now on to the bad: WHAT HAPPENED TO THE SURROUND SOUND. had this feature on my XM2s but now the new thing is “360 reality audio” which only works with deezer or tidal. sony is making a big deal out of something that such a small amount of people can use. The app is garbage. crashes when installing the firmware update, randomly sends notifications about ambient sound being turned on AFTER I HAD ALREADY TURNED IT OFF. Sony really could’ve just kept some popular features with the headphones but nope a multibillion dollar company just needs more money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear it did not meet all of your expectations. 360 Reality Audio requires to sign up to a music service, then connect the Sony | Headphones Connect app to the Sony headphones this will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners.
For the notifications, you have the option to disable the notifications of the WH-1000XM4 Sony Headphones Connect app under the [Notification & Voice Guide] please check our help guide link: https://support.am.sony.com/release/Help_Connect_4730254137.pdf page 48.
For the Headphones Connect app crashing, please try to clear cache and clear the data of the application, please see the manual of your smart device tablet or phone on how to clear the cache and data. If the issue still occurs, please try to uninstall the app and reinstall it again.
If the WH-1000XM4 fails on the update or does not complete the software update, please follow our related article link for troubleshooting and solution. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00206321
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
Darker Silver in Person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Was purchased as a gift. Note that the silver is a little darker in person than as seen in the photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rzrz,
You made the right choice! We appreciate your opinion on the silver color. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
One of the best Headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are so great and useful. I always use these for work and watch time!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnaH,
Great! We are thrilled to hear that you are enjoying the awesome sound of our Sony WH1000XM4. You can listen to your favorite music and watch all the movies you love without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Go for this if you are in to Bass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, I faced zero issues with this device. worth for every dollar that you pay for this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyOfficial,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second pair I purchased for my daughter who looking for a nice pair of headphones for college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys,
Wow! We can’t thank you enough for purchasing two! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not waterproof but ive used it near a commercial dishwasher and it still works like new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Nice! Thanks for purchasing our Sony WH1000XM4. We're glad that you can still use your XM4 near a dishwasher but please be advised that it is not waterproof and water may get inside the unit. You may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Solid Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Just wish the highs we're a little bit better and would t mind a little bit more sound separation. Overall though definitely still a 5 star set of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivai,
We appreciate the 5-star review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony.
~Ralph
Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best investments for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi artemis, great! We appreciate your 5 star review of our product. We hope you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great but needs improvement
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise cancelling is excellent. After almost a year of use, the ear padding needs to be replaced. I wish it could adjust just a little bit more in the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romano,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the earpads need replacement. Your feedback is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support