Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
IT' S OK BUT COULD BE MUCH BETTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but the max volume is low. The bass is loose, the mids are drowned by the dirty bass and the highs are not crisp. I'm really dissapointed. I bought the Sony MDR-XB50AP/L in ear Extra Bass Earbud wired headphones to have it on my car, paid only 25 dollars and the sound much better!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Magostian63, we appreciate your feedback on the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to adjust the sound quality depending on your preference. We hope these steps improve your experience. Thanks for sharing your review and for choosing Sony. ~Ralph
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no regrets in getting this. was debating if i want xm5 but i budget wise, xm4 is the better option!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bea741, You've made an amazing choice! We're glad you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
They are great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use them to listen to music and audible. Noise canceling is wonderful. I have used for a few months and have not used the full features however I am pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prestige, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Save time, buy these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried all brands and researched all competition, this is the Best Buy! You won’t regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
I like Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this and it’s been good the few times I’ve used it and I hope it stays the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomayounE, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, noise cancellation and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
No ragrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTaylor,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. sound is great. i love it these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and a complement to a frequent flyer when some of the apps he watches are needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi quenepon,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
IFFY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset had mine for about two years and after a year the headphone cuffs get flat and start wrinkling bad dont know where to purchase new cuffs either and feels like as time goes on quality gets worse or quiet plus the sensors are very annoying to deal with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adventurousb,
Thanks for sharing your review and experience with the WH1000XM4. Please note that the earpads may be damaged or deteriorate with long-term use and storage. You can have the earpads replaced through your nearest Sony retailer or an authorized service center. You may find this link helpful (refer to United Radio Service Inc.):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony delivers again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for myself a little while back. Been using them for months, and couldn't be happier with my purchase. Awesome set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddux,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and does everything it claims. The reason for 4 stars is there is it enough give. I have a big head and these headphones feels a little right on my head. Another small issue is the 2 connection. It takes a while to switch between devices on its own. But other than that I’m happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWang, we appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Your feedback about the multipoint function is greatly appreciated as well. It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We hope you continue to enjoy the headphones. Thanks for choosing Sony. ~Ralph
Mostly satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but had a hard time utilizing, recharging etc. Worked briefly with Jessie at the Independence store and that helped. I am not fully using all the features but I hope to one of these days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KartapurkhK, thanks for choosing and purchasing or product! We understand your feedback on your SONY unit. We recommend using the “Sony | Headphones Connect” app for best experience. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=headphone%20connect%20app
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Music is so muuchh better now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been wanting these for a while and i finally got them. They’ve exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mannycr,
Awesome! We're really glad to hear your satisfaction with your new headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and just casual listening in general and they are a great bang for your buck highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, Excellent! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Valentines gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of Headphones bought for my partner for Valentines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryT, we're glad you like our product! Thanks for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool purchase, very useful for my work and after work. I'd highly recommend using this product for your meetings and general listening. Value buy and is worth the price I paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sudh, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely pleased it suits your needs and expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation. Thank you for choosing Sony! -Jess
Best Bluetooth Headphones ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones but I had to return them because I needed different headphones which have cables
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnR,
While we're glad you like the features of your WH-1000XM4, we regret to hear that the unit had to be returned. If you want to use the unit as wired headphones, you can use the supplied headphone cable and still enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. They still sound awesome when wired in for listening, without any of the features the app makes available.
We hope you will consider Sony again in a future purchase.
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
Great noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomics, noise cancelation and battery backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Top notch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bought Sony - WH-XB900N, returned them to purchase the 1000 for easier use. Excellent so far. Holiday gift, less than a month of use. so far so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi puhd, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying it so far. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam