Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product its great quality very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very light. Sound was good. They slipped off my head very easily . Wouldn’t recommend for intense workouts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiffany, Thank you for choosing Sony! While we are glad to hear that you are happy with the sound quality of your WH-1000XM4 headphones, we are sorry to hear that you are experiencing difficulties using them. Please try adjusting the slider of the WH-1000XM4 headphones to a more comfortable position. Also, please make sure to wear the headset so that your ears are inside the earpads.
Should you need assistance with your WH-1000XM4 headphones, please contact us for help.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
- Pros mentioned:Bass, Sound quality
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing. Noise canceling is great. Bass is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great for zoom meetings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for his zoom meetings. He really likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darlene,
It's nice to hear that your husband likes his new WH1000XM4 and was able to use it in his zoom meetings. Whether for music or for calls, our XM4 is highly recommended. Thanks for choosing Sony! - Marco
I'm glad I purchased.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound and easy to use. They set up on their own. Just power on and they do the rest. I was so shocked, but at the price I am glad they do everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff404,
Great! We're glad that you are enjoying the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise canceling Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonK, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift for my son, he loves it , we were considering the newer once, but we ended up buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stars322, This is a great Christmas gift idea! We're very happy to hear your son loves his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Online Order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great and Best Buy did great on updating me on my order.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello asib,
That's nice to hear that you are pleased with your new WH1000XM4 and with the service provided by the BestBuy team. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Awesome Purchased!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this headphones! This is my third purchase and I’m satisfied! My kids loved it!Sony did it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Super comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only con is people on the other side of teams meetings cannot hear me sometimes, when I am using them wirelessly, wired they’re great noise blocking and background noise as well
I would recommend this to a friendA must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The sound is excellent. I got them for college girl, She raves about them,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigK,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. I got this headset for my friend's birthday and she loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, great! Knowing that your friend loves our product makes us really happy! Thanks for choosing Sony. ~Earl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter asked for the headphones for Christmas. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Spence,
Perfect! What a nice Christmas gift and we're glad that you chose our WH1000XM4 for your granddaughter. We are excited to hear that she loves her new headphone. Surely, she will enjoy this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headset I have ever had. I will probably upgrade soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AtAt,
Thank you for your purchase and for your feedback. It's nice to know that you are pleased with your new headphone and enjoying it. Thank you for choosing Sony! - Marco
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them better than the Bose. Good price and would recommend to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bluetooth sound. Easy to operate. Comfortsble on long plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanC, Thank you for the great review! We're delighted to hear you like the amazing sound quality, ease of use, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assume it's decent, never opened I'm a ps5 user wrong system.
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and she loves them. It was a great choice to get them for her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaelenaM, thanks for choosing and purchasing our product. It is good to hear your daughter loves it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good and I am really liking how it fits
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hung, We're happy to hear this feedback! Good to know you like the amazing fit and great sound quality of your new Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Real help for sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old is autistic and these have been perfect for him
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleR,
Very nice! Thank you for the feedback and we're glad to hear that the headphones helps. We appreciate the 5-star rating and thank you for choosing Sony!
-David