Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Real help for sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old is autistic and these have been perfect for him
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleR,
Very nice! Thank you for the feedback and we're glad to hear that the headphones helps. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Mixed Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a mixed review here when plugged in this is a great headset, when I use the Bluetooth function I am not anywhere near as impressed. If you are someone who mostly uses this plugged into the computer you will be very happy with the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the wired function of the headphones. Troubleshooting steps are available on the manual of headphones. This may help improve your experience when using the Bluetooth function of the headphones (refer to "Troubleshooting - Bluetooth connection"):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luv them very much, i hope to have them for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MyronB! We're truly happy our WH-1000XM4 perfectly matches your expectations and you love everything about these headphones. Their build quality is excellent and with proper maintenance, these headphones can last for a long time. Here are some tips on how to keep your Headphones in mint condition, and extend the life of your Headphones.
Tip 1. To avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat, hair oil or other body oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. Avoid using any sharp or potentially damaging materials or tools.
Tip 2. If the Headphones is particularly dirty, soak a cloth in diluted mild detergent, then wring it before wiping the surface of the Headphones. Note: Do not use solvents such as thinner, benzene, or alcohol when cleaning the earpads.
Tip 3. Always store your headphones in a case or protective bag when not in use.
Thank you so much for your purchase and for giving the product a perfect rating!
-Jess
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome. Headset feels very premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay,
Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wife loves them (all that matters to me is she happy)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirhc,
Great! We're thrilled that your wife is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Get the extended warranty (very fragile)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son he absolutely loves them. As a mom not so much because when he has them on the only way to get his attention is throwing something at him or stand right in front of him. The reason I gave them a 3 not a 5 is that they are fragile after only 5 months of purchasing them they broke. After reading found out its a very common issue. I didnt purchase the extended warranty (an additional 70 bucks) so now I need to have to pay to get them repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello EsmeraldaW,
While we're happy that your son loves his Sony WH1000XM4, we regret to hear that it broke after 5 months of usage. This is not usually the case with our headphone. Please allow us to help.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
- Pros mentioned:Comfort
Good but not the best for Apple users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Incredibly comfortable but they’re just not for me. As an apple user that has had AirPods Pro for some time. The seamlessly transition between devices is not there. They don’t sounds that great either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickM, thank you for purchasing our product. We're sorry to hear that you have issues with your SONY unit. Please check this link to achieve better comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
This unit supports multipoint. Please check this for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
We also suggest following this link for sound quality issues:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant hear a thing except my own self hatred in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shawn,
Great! Thanks for the feedback and we are delighted that you are pleased with the noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very very nice! I absolutely love them and all the extra technology it comes with compared to other headphones. It is somewhat pricey though. But I would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizzie,
Choosing these headphones will definitely be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
~Ralph
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect soundproof headphones, ultimately chose over airpod max because the case for the max is ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
If you have the 3s cool, 4s not too far from it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmer grip than the XM3s and a but different finish on the overall product. If you had the 3s youll love the 4s BUT they are minor upgrades,. The 3s are still JUSTAS GOOD!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Good headset, bad mic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset quality is good and comfortable, but mic kinda sucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quandale,
Thank you for the purchase! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Great as always
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony delivers but ensure to take good care of it. Ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SwaggyT, we're glad you like your purchase. Enjoy your new headphones! Thanks for choosing Sony. ~Earl
My perfect headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfectly ok, color is beautiful and also looks very classy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoga,
Amazing! We're thrilled that you like the color and design of the headphones. Thank you for choosing Sony!
-Ralph
The
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good Good Good Good Good Good Good Good good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoF,
Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco
MWW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that helped us was so kind and caring. Had to renew my card, was very quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mwhite, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for sharing with us your wonderful experience! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl
Boyfriend Approved!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my boyfriend and he loves them, no complaints! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello serree,
That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
Sony XM400
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. Can’t imagine using anything else as of right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredoD,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH-100XM4 Wireless Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for my daughter for Christmas, and she loves the sound, and the comfort of wearing these head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMCW, This is an amazing Christmas gift idea! We're very glad to hear your daughter loves the sound quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam