Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Good pduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sd d d d d d d d d d d d d. D d d d d d d d
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rater123,
Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco
Weird noise problems
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome overall but this one that I got for some reason was making a very annoying noise when in noise cancelling mode and it developed to the normal mode too. It gave me headaches so I returned it for a new one and that problem is long gone and I'm really happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied,
We're glad you were able to get a replacement and enjoy the amazing features of the headphones. We hope you'll continue to have a better experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift and they said they worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Best feature is the controls. Super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Ryan!
Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Sony noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for listening music but disappointed in call quality. I got complaints that in office call please speak loudly, your voice is not coming properly. I did not want to return but I returned. I got Bose 700 for active noise canceling the best among all noise canceling headphones.
No, I would not recommend this to a friendOk noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These where nice but didn’t really cancel enough noise out. Surprisingly my AirPod pro 2nd gen has better noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, We are sorry to hear about your experience. Please take note that the noise canceling function of these headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure to adjust the headset into a comfortable position and check that the Adaptive Sound Control is turned off on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Despite your concern, we are glad that you still like your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Cool headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect. I’ve had these before and waited for a sale worth the wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ,
Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneV, we're glad you like the ease of use and comfort of our product! Thanks of choosing Sony. ~Earl
Great Headphones, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great pair of headphones, but the only reason I had to return them is they’re not water proof/resistant and not ip certified. The mane reason I got them is for gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWh1000XM4,
We appreciate your review of the headphones. It's unfortunate that you had to return them because it lacks waterproof capability. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Best headphones hands down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the mark 2 to these and couldn't be happier. The ambient sound is perfect for working on projects around the office while still being able to hear people around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gear, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Amazing staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is so amazing and helpful! Store always clean! Lovvveee these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AviganehtG,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear you had a great experience with our customer service and loved the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good headset for anyone. the ear covers are soft and its easy to store away and soft is exquisite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrzegorzS, we're glad you are enjoy wearing our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Good investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my wife! Check it out well worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Good headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a lot better then expected great gift for someone who loves music. My one complaint is that they can't connect to a PS5 wirelessly other then that super satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, We value your feedback regarding the compatibility of this unit to the PS5. In order to listen to music over Bluetooth technology, both Bluetooth devices must support Advanced Audio Distribution Profile (A2DP) Bluetooth profiles. Your Bluetooth headphones support the A2DP Bluetooth profile, but the PlayStation only supports HSP and HFP Bluetooth profiles. Check your device manual for model-specific information. For further information about compatible Gaming Headphones, visit the PlayStation website or contact PlayStation support.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony. Jay
Great headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset overall. I have had some issues, its turned off a couple times during use. I do like the quick pairing back and forth when connected to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris,
Thanks for the feedback. Make sure that the rechargeable battery of the headset is sufficiently charged. If not, charge the headset. More troubleshooting guide on the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Travel Friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had the latest version. I returned it because it felt delicate. When this previous generation went on Black Friday sale, I decided to try it. Sound is almost the same as the latest mod, and on top of that, It felt durable. It’s also better for traveling. It folds in a smaller form. I decided to keep it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I love my Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones I have ever brought. The quality and sounds are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GregR,
Thank you for choosing Sony!
It makes us very happy to hear that you consider the WH-1000XM4 headphones the best you've ever owned.
We noticed the 2-star rating and would like to help resolve any issues that may have influenced it. For more direct assistance, we recommend contacting our support team directly. They can provide troubleshooting steps and work with you to make your experience a 5-star one.
Please feel free to reach out to them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a notification bu phone that my product was available for pick up...i let them know i was there...and the brought it to my car in less than 10 minutes...so cool.
I would recommend this to a friendGood for listen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good use for listen but I get problems when I use it in video call because the another person doesn’t hear me when I talk
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Khalid,
Thank you for sharing your experience. While we are happy thayt you like our XM4 for listening to your favorite music, we're sorry to hear that you are having issues when using it for phone calls. Please allow us to help you fix this issue.
You may try these steps:
- Check that both the headset and the connected device (i.e., smartphone) are turned on.
- Turn up the volume of the connected device and the volume of the headset if they are too low.
- Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
- Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
- If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
If this will not resolve the issue, kindly email us the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
Easy to Use and Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and connect to Bluetooth on iPhone,l and computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl