Customer Ratings & Reviews

Hi Sandz, That's wonderful! We're glad that your son is happy with his new headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig

Hi Jrrr, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl

Hi Kewal, you've made an awesome choice! We are really thrilled to hear you are satisfied with the superb performance- especially the noise canceling function of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi Tony, That's very generous of you! Thank you for the recommendation and purchasing another WH-1000XM4 for your friend. We are thrilled to hear your friend is having an enjoyable listening experience and he is satisfied with the amazing features of the headphones especially the incredible noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi Bidd,

We appreciate your feedback regarding the noise cancellation of the headphones. To make maximum use of the Noise Canceling function, set the Adaptive Sound Control to off (via Sony Headphones Connect app), and manually adjust the Noise Canceling or Ambient Sound Control. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844

Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and thanks for shopping Sony.

Regards,
Jess

Hi MamaT,

Thank you for sharing your feedback about your Sony headphones. We’re genuinely sorry to hear about the trouble with connectivity and hearing issues—it’s not the dependable experience we aim for with the WH1000XM4. If the headphones won’t stay connected, it can help to restart both your headphones and the connected device, update their firmware, and check for possible Bluetooth interference.

For hearing concerns, making sure the headphones’ firmware is current and adjusting audio balance settings may resolve the problem.

You might find more information and steps on the following link as well: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html

If you continue to have trouble, our support team is always ready to assist further and help get your headphones performing as they should. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products.

Best regards
DiegoV.

Hi MariaL,

You made the right choice! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi MyPurchases, Thanks for sharing your experience with our headphones. We're sad to hear that you are not happy with their performance. We'll take this as feedback as it can help us improve in the future. We do hope you'd still consider our other models in your next purchase. Regards, -Craig

Hi Mastershake, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl

Hello RalphR, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent

Hi Hehee, We are sorry to hear about your experience. The suggestions from this link will enchace the sound quality even more: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. We also recommend updating the firmware of your headphones to make sure you are getting the best out of the unit. Thank you for your input and for choosing Sony! Vincent

Hi wiwiwiwii2, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Sonytv,

We appreciate your 5-star review. We recommend sharing your review on the X900H product page. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

-Ralph

Hi Rowan, Thank you for the feedback on your experience with your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. To ensure optimal listening experience,

please download the Sony | Headphones Connect App. This app allows you to choose a variety of presets and custom features that tailors sound to your personal preference. Hope this helps!

 Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Anonymous, Great! We're very pleased to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam

Hi RosarioV,

That's great! We're glad to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi EmilianoG, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hello alejandra,
Thank you for this awesome feedback. We are delighted that you enjoyed using your Sony WH1000XM4. No more distractions and you can now concentrate on your studies when you have this on your head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi Lisa, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl

Hi NewUser, Thank you sharing your impressive experience so far with your WH-1000XM4 headphones. We are extremely pleased you are enjoying the superb sound quality and some of the newest features of the headphones such as the Multipoint connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess