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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12615 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 537 Showing 10,721-10,740 of 12,615 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my son's needs. Performance is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandz, That's wonderful! We're glad that your son is happy with his new headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really great headphones and excellent quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrrr, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones which I have used till now. I was thinking about buying these headphones for a long time and finally I got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kewal, you've made an awesome choice! We are really thrilled to hear you are satisfied with the superb performance- especially the noise canceling function of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    The BEST noise cancelling headphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my friend because I strongly recommended him to get one after years of experience with my own xm2. He was very happy with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, That's very generous of you! Thank you for the recommendation and purchasing another WH-1000XM4 for your friend. We are thrilled to hear your friend is having an enjoyable listening experience and he is satisfied with the amazing features of the headphones especially the incredible noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 3 out of 5 stars

    Overpriced and underwhelming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because they were supposed to have some of the best sound deadening in the industry, but it was mediocre. I have Soundcore Q60’s that do much better sound deadening overall, and are a fraction of the price. Sound quality also was not great compared to open back headphones. I would recommend a pair of cheaper headphones for sound deadening and investing in a good pair of open back headphones for when sound deadening is not needed

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bidd,

      We appreciate your feedback regarding the noise cancellation of the headphones. To make maximum use of the Noise Canceling function, set the Adaptive Sound Control to off (via Sony Headphones Connect app), and manually adjust the Noise Canceling or Ambient Sound Control. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839

      You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844

      Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for shopping Sony.

      Regards,
      Jess Sony_US

  • Rated 2 out of 5 stars

    Don;t waist time and money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good would not stay connected had issues with hearing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamaT,

      Thank you for sharing your feedback about your Sony headphones. We’re genuinely sorry to hear about the trouble with connectivity and hearing issues—it’s not the dependable experience we aim for with the WH1000XM4. If the headphones won’t stay connected, it can help to restart both your headphones and the connected device, update their firmware, and check for possible Bluetooth interference.

      For hearing concerns, making sure the headphones’ firmware is current and adjusting audio balance settings may resolve the problem.

      You might find more information and steps on the following link as well: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html

      If you continue to have trouble, our support team is always ready to assist further and help get your headphones performing as they should. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony products.

      Best regards
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    THE headphones I've wanted for a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps getting better the more I use them, quite literally

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Terrible experience with the noise canceling.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased the XM4 they were great but just not tight enough to keep out noise. I decided to return them and spend a little more on the XM5 which did fit a little tighter but there was some terrible feedback I don't know if they were broken, they were brand new, so I just decided to return them and am trying out the raycon pro. Was super excited because the noise canceling according to all reviews I read online said the five was better noise canceling than the four.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyPurchases, Thanks for sharing your experience with our headphones. We're sad to hear that you are not happy with their performance. We'll take this as feedback as it can help us improve in the future. We do hope you'd still consider our other models in your next purchase. Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Coolio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sauce. Totally epic these are mondo groovy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mastershake, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! Well worth the price. Very easy to setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RalphR, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Top of line wireless350.00 sound? NO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless. Too much money for sound quality. Personally got a senheiser hd 560s, a mini amp dac, and a less expensive Bluetooth headphone with pretty close to the same sound as the Sony all for the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hehee, We are sorry to hear about your experience. The suggestions from this link will enchace the sound quality even more: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. We also recommend updating the firmware of your headphones to make sure you are getting the best out of the unit. Thank you for your input and for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    one of the best headphones on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones. my first pair was a faulty though but bestbuy gave me a replacement. no complaints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wiwiwiwii2, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony 900h 75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Sony 900h 75 inch tv . Had best buy install it for me on my wall. The best buy guys were super nice and very helpful .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv,

      We appreciate your 5-star review. We recommend sharing your review on the X900H product page. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    They were okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally in my opinion they are really over hyped. They are so light and i was so scared they would break any minute. The sound quality is okay, 7/10 for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowan, Thank you for the feedback on your experience with your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. To ensure optimal listening experience,

      please download the Sony | Headphones Connect App. This app allows you to choose a variety of presets and custom features that tailors sound to your personal preference. Hope this helps!

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, I even recommend to other family members.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, Great! We're very pleased to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best product ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these !!!!! Made the best purchase ever !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosarioV,

      That's great! We're glad to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amaizing headphones!!! I would like to get an another one soon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilianoG, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    fav headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good to use to study and for walking around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello alejandra,
      Thank you for this awesome feedback. We are delighted that you enjoyed using your Sony WH1000XM4. No more distractions and you can now concentrate on your studies when you have this on your head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product! Definitely worth the money! Works great no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lisa, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great at the office and at home. The feature to switch between a computer and phone is very convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewUser, Thank you sharing your impressive experience so far with your WH-1000XM4 headphones. We are extremely pleased you are enjoying the superb sound quality and some of the newest features of the headphones such as the Multipoint connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US