Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Requires geek to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in comfort, quality of sound and set up issues. Could not get sound from new smart TV to pair with them and they would only work when wired to my iPad. Ear pads were fine but head band hurt after awhile. Granted, 95% of problems probably could have been corrected if I paid over $200 to contract with Geek Squad to fix, but I sincerely have a problem with the new “smart” technology requiring the services if trained technicians to set them up, especially when manufacturers brag about how easy set up is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PegM, we're sorry to hear that you have an issue with the comfort, sound quality, setup of our industry-leading noise canceling headphones. For sound quality issues, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may slide to adjust the length of the headband to achieve more comfort. This unit requires the A2DP Bluetooth profile for Bluetooth audio. Please make sure that your device supports the said profile.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiyaJ,
You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely more brown than "silver," but still a good buy at a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anya, Thank you for the 5-star rating! We're glad to hear you feel that the WH-1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sounds for son
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas and he’s never without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones, maybe buy the extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones Jan 2021, they worked flawlessly until about April 2023. Apparently the ANC mic's inside the earcups can malfunction (some people say that earwax gets in them) mine did not have anything on them when I took it apart. The only problem is that when these malfunction, there is a super loud noise emitted from the speakers which kinda hurts if the headphones happen to be on your head. Only fix is to send into Sony for a fix. Bummer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danman, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. We'd like to check your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Great head phones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought (3) because they were so great. They ended up being gifts for my parents-in-law.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyDao, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Thanks Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re amazing and they were on sale. Thanks Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanC, We are glad that you now have an amazing pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Get XB-900H instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find 1000XM4 very comfortable and exchange them for XB-900h. For my taste 900H has the same sound quality and fit my ears much more comfortable and they are twice cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay,
We regret to hear that you had to return the WH1000XM4 headphones because they didn't live up to your needs. The WH1000M4 does feature an adjustable headband for optimum fit and comfort. Using the Sony Headphones Connect app, you can also adjust the equalizer function to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve your products.
Thanks for sharing your review and we hope you enjoy the Sony WH-XB900N.
-Ralph
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome with 5 star rating. …………………..**********************************
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound quality is top notch. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spark,
You made the right choice! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fantastic sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a replacement for 3s. These are great on phone calls and an upgrade to the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reed74, Thank you for upgrading to your new Sony WH1000XM4. We're glad you like the crystal clear audio quality on phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Daily Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy listening on headphones that are easy to use. A match made in heaven!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMB6, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, noise cancellation is alright could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanZ,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. We recommend using the Sony Headphones Connect app so you can adjust the noise canceling of the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a great day!
-David
Sound good, until they don’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, but I’ve recently started to hear some crackling noises from the headphones. Sounds almost like a blown speaker. I never listen to music too loud and I’ve only had them for a month, so I’m not sure what’s going on. Needless to say, I’m sending them back to the store for a refund. I hope Sony can get they’re quality control back to where it was a few years ago. I’ve had quite a few other Sony products go bad within a year or so of purchase.. Kind of sad to spend so much money for “quality”, but end up getting the opposite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the Noise Canceling function. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc.
If you still have the unit, we recommend performing the steps provided on the links below to refresh the content of your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my boyfriend and he loves it. I totally recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieS, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service provided by the agent to took care of my needs in order for me to make a good decision to buy the Sony headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellentservice, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Connecting to 2 devices at once is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DGMB,
That's awesome! We're glad to hear that you love the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New gym headphones it’s a little overkill but I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, nice! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Cool Super Headphone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Bose product, I didn't expect much but I was wrong. Awesome headphone and the app makes it much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones to date!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. Works very well and I love the upgrades that they've made that I can connect 2 devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMIT,
Great! We're glad that you like the upgrades we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
~Ralph