Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Delivery is good speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful looking headphone. Arrived in god speed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeL,
Thank you for the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
it's amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a great job. I would give XM4 all 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yiheng,
Thank you for your purchase. We're glad that you are pleased with the over-all quality of your new Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating and for choosing Sony! - Marco
Would purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent! Well worth the cost. They are a little large for my head and fall off occasionally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeffner, Great! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Fggghh
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Ggyuun boouffidjfififufuficuxufugigicugigujcivgivi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iiggivihiv,
Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price, love it. Easy to connect and easy to customize sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, That's awesome! We're glad you like the easy Bluetooth pairing and intuitive sound customization of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
I found Bose 700 better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found them average. Bluetooth connectivity with multiple device take at least 10 sec to switch between the devices. Sound is pretty good but I think Bose 700 is much crisp.
I would recommend this to a friend sony is better than bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.campared to 1000xm5 not bad at all. i would recommend this if $400 is too much for mx5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Cuts out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok I guess. The audio cuts out and gets delayed. The noise cancelation is very mid unless you have 2 sources of sound playing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaki, thank you for taking the time to share your feedback regarding the WH-1000XM4. We sincerely apologize for the audio issues you've experienced, including the cutouts and delays. Your concerns are important to us and we appreciate your insights about the noise cancellation performance.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Update the software of the headphones through the Sony | Sound Connect app. To check it, please visit the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
- Set the Sound quality mode in the app to "Priority on stable connection." This can help improve connectivity and reduce audio cuts.
- Test the headphones with various devices to determine whether the issue lies with the headphones themselves or the playback device.
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and we hope to have the opportunity to restore your confidence in our brand.
Best regards,
Stephanie
SONY HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Its stip when I answered the phone and after I finished it's play the music back. I highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAMSUNGTV,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Better Choice for Volumn control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works well with television adapter. Our family utilizes these when several are watching TV and volume preferences differ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyB, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH1000XM4 along with your TV! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Its everything I was hoping for. Recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kene, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great device horrible app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy setup but difficult trying to figure out how to update the device. You would think that a big company such as this would have a better laid out app that goes with this device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella,
Thank you for the review! This video tutorial discusses the update process for the WH-1000XM4 headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00261011
Hope this helps!
David
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best Bluetooth headphones I ever had. I’ve been using them for almost a year now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manoah,
Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones i have. I plan on buying another set to keep in my travel bag for work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Todd,
Awesome! We're glad that you found the perfect headhones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones if you don't get defective unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones with noise cancellation (to the point that it bothers my mom from having no sound and sometimes yelling doesn't even work to get my attention with them on) and great sound but 2 out of the 4 I have used had poping and static sounds on the left side after roughly month and a half (when I try to contact Sony about the problem I get put on hold intell it auto stop the call, and no reply when I get the problem across throw messages) (It sound like I am not the only one the has this problem) and the other 2 die at almost a year from the constant use (a vary small plastic piece snaps from the puting on and off the headphones). All 4 had the small issue whenever someone was talking or I was laughing it automatically change sound cancellation to transport voice sometimes even though the setting for it was off (I know it was off because when I turned on it happened instantly when someone or me started talking instead of randomly and rarely). (1st sound and 2nd die from Amazon, 3rd die and 4th sound from BestBuy now waiting for the 5th from BestBuy from 4th exchange)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tztz8, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that you are experiencing multiple issues with it. It seems like the headphones is being replaced. We hope that you get a better experience this time. Should you need assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great for flight.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Enjoying this very much. Only issue is this is more of a indoor and flight use only. I tried to use it while on a walk and couldn’t use it kind of moves when on your ear when walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Parshre,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony wireless headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product quality unbelievable total satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithJ, Thank you for the positive feedback! We're glad you're satisfied with your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More of a 4.5 rating. I only ding these a little because after wearing for many hours at once, my ears did get tired
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kkerr379,
Thank you for purchasing our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and for sharing your honest review. While we are happy that you appreciate the product, we are sorry to hear that it caused you some discomfort or your ears get tired after a long period of usage. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best Headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated from the XM3, multiple bluetooth connection, upgraded speakers, softer cushions and nice soft touch. Love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4, we're glad that you like the improvements we made on these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Sony Headphones Rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. My daughter loved this surprise gift. Very timely service thru Best Buy, as usual.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We are glad your daughter lovers her new Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent