Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Ear Phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased and satisfied with the operations of this unit. Works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GAD5! Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great headphone but the one problem I had was the left earbud would not play any sound
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won't find better headphones unless you go crazy with some autofile ones, jist buy these and enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theguy, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one word Priceless. this are the best headphones on the planet and actually is worth the price tag
I would recommend this to a friendDecent headset, good sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, but the mic allows too much ambient noise to get thru to the person on the other end. Depends on what you will be using it for whether or not it is right for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MW11, we're sorry to hear that you have an issue with your Sony unit. Please make sure that your headphones' software is updated to the latest version. This can often resolve various issues, including those related to ambient noise:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Turn Off Noise Canceling or Ambient Sound Control using the Sound Connect app. Initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues
Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sony is the new Master
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best head phones. Shipped perfectly well. Good service by best buy delivered in 1 day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viper, We're very grateful for this positive feedback! Good to know you had such a great experience with the delivery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I fine my myself reaching for these as opposed to the bowers and Wilkins.
I would recommend this to a friendirregular bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth is irregular, interrupts very frequently and has very little range
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
Thank you for your purchase and we regret to hear that you are having Bluetooth connection issues with your Sony WH1000XM4. We would like to help you troubleshoot this and turn this to a better experience. You may try and set the headset to “Priority on stable connection” mode. This will allow the headset to have a stable Bluetooth connection while playing. Please check these helpful links.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
A Good Wireless Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good wireless headphone for $250. The bass is not as good as Bose N700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeM, We're very grateful for this positive feedback! To ensuire optimal listening experience and bass response, please download the Sony Headphones Connect app and adjust the EQ settings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mystified
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to get used to the bulky headset is a bit much, but the quality of the device is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LDRogers, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice Upgrade!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Upgrade from the M3. The biggest improvement is that now you can have two devices synced at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akk34,
Great! We're happy to hear you're enjoying all the upgrades on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Great head phones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this phone. It can connect to two devices at the same time, which is really helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabir,
We're glad that you are enjoying the amazing features of the headphones particularly the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a birthday gift for my son and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shannon,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected! My old set didn't have all these features either. Glad i bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmine, That's a great choice! Thank you for choosing and purchasing Sony WH-1000XM4 Wireless Noise Canceling Headphones. We are extremely pleased it suits your needs, and exceeded your expectations! At Sony we strive to put forward the best possible products for our customers. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good but not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound good but the previous model sounds much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL, thanks for choosing and purchasing our industry-leading noise canceling headphones. We appreciate your feedback regarding the sound quality of our WH1000XM4. Make sure that the sound quality mode is set to "Priority on sound quality mode". Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
A great choice for wireless noise canceling headph
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The color is less attractive in person than in the photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJay,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! Nice & versatile! And the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlagos, Awesome! We're happy to know that you love your new WH1000XM4 headphones. Great you like the noise canceling feature, sound quality, fast charging, and comfortable fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
This is definitely worth the purchase for sure. G
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely worth the purchase for sure. Get it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clark,
That's awesome to hear! We're glad you like your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Wish I bought these sooner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I use them everyday they’re worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane, You've made an excellent choice! We're glad you're enjoying your new Sony WH-1000XM4 noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to order, found at a good price, fast delivery, very happy with this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello docsnowdon, We are glad to hear that you are very happy with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent