Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Quality headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and quiet, easy hand gesture operation - just really nice...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user429685, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the comfortable fit, excellent noise cancellation, and easy touch control and gesture function of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so far, only used them once to set up. Bought for several international long flights coming up them hopefully I can give them 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TawannaB, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl
pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation could be better, my airpods are better with noise cancellation but it gets the job done for blocking out people talking but i can still hear noise when on the bus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user488982
Thank you for sharing your honest feedback. We highly appreciate this one. You may find this link helpful about noise canceling not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and Best But was great with having them in stock
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebraS,
Awesome! We're happy to hear that you like your new Sony headphones. Thank you for supporting Sony!
-David
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool noise canceling, they just personally didn’t workout for me they were too big and didn’t like how they fell out my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GezzelM,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Your feedback about its size and fit is greatly appreciated. For optimum fit and comfort, make sure to wear the headphones properly. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are great just way too big for my head kept falling off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HalleB, we're glad you like your new headphones. We understand your feedback regarding the size of the earpads of your Sony unit. You can adjust the length of the headband using its slider. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
My
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for people an is greit for other person fron my soon y my dother is soo good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiasV, Awesome! We are glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Top for Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The color isn’t actually as described. It’s more of a putty-like tone. Other than the color, the headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skybird765, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones I have ever owned!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great noise cancelling. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cantthinkofnickname, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear phones are great easy 2 connect 2 phone. The website was very easy 2 use even 4 a armature like me. Over all it was a great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waldolilly,
We appreciate the 5-star rating! We're glad to hear you like the fast Bluetooth connection of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. Easy to install and set up. Controls easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
Nice! We're thrilled to hear your satisfaction with your WH1000XM4 and it's nice to know that you easily installed and set it up. You can now enjoy your favorite music without any unwanted noise. Thank you for choosing Sony! - Marco
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Easy buying process - highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user181276,
Awesome! We're glad that you are enjoying your new Sony WH1000XM4 headphone. Your recommendation is much appreciated. Thank you for choosing Sony! - Marco
headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its cool n worth it ngl its cool n worth it ngl its cool n worth it ngl
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user633658,
Thank you for purchasing our WH1000XM4 and we're glad that you appreciate the quality of your new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
amazing sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphone quality is amazing and has great quality as well!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user944523,
Great! Thank you for your feedback and we're glad that you appreciate the overall quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Buyer Beware - hearing loss headset squeals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly hate writing a negative review. However, this one I want to protect other users from hearing problems from the high pitched squealing while using these. (adult used, never abused) After research, this is a common issue with this headset. I purchased these about a year ago. They are not the most expensive on the market but they are pricey and they are listed as the best noise cancelling. They worked great.....until. Every time I put them on they would get a high pitched squealing noise that would leave me deaf for a short bit. I have had ringing in my head since the incidents. Initially I thought I had done something wrong. So I updated the software, contacted customer support for help. Turned them on and they were fine for 3 hours then out of no where this squealing again. I contacted customer support since they said they were under warranty. Sony will not help me with any warranty unless I provide a proof of purchase. I get that there are policies, but I have moved since buying these last year. Things have been relocated and that receipt can not be found. Very dissapointed. I was a loyal Sony customer but I will be taking all of my business to other companies. Please take my advice and skip on this set to save your hearing. Sony does not have a solution to fix this problem. #sonyhearingloss #sonywh-1000xm4 #wf-1000xm4squealing #buyerbewaresonyproduct
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenB, We're sorry to hear about the high pitch issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you've already contacted our customer service team, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case Number:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Great purchase - worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quest quality. Easy to use. Overall some of the best over-ear headphones I've ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeanL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Mic is worthless. Can't be used at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling great. Sound quality very good Fit and comfort good Mic is completely worthless for phone calls. Complete unusable junk for a mic. Supposed to be top rated equipment yet they put these out knowing they have a problem with the mic. Disappointed. That was a lot of money for something with such a huge flaw. I use them for music. Ignored my girlfriend the few times I tried to use them for calls and she complained she couldn't understand a word. They would be 5 stars if the mic worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonoranson, thank you for choosing Sony. While we are glad to hear that you like the noise cancelling, sound quality and comfort of the WH-1000XM4 Headphones, we are sorry to hear that you are having an issue with the microphone. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift for my granddaughter. She said they work great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnieH, Awesome! This is a great gift idea! We're thrilled to hear that they worked great. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, I bought for the surround sound and it works perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaisyE, nice! Thanks for choosing and purchasing our product! We're glad you like the sound quality of the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Heavy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but a bit heavy for those who are not used to these type of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user884461, we're glad you like the sound quality of our product. We appreciate your feedback regarding the weight of your Sony unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl