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Customer reviews

Rating 4.7 out of 5 stars with 12562 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 12,562 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! The noise cancelling is so amazing. They are comfort on the head and ears. Battery also lasts a long time. Highly recommend it’s worth the price tag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedR,

      You made the right choice! We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony mx4s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sounds really good, look the color options wich was the blue one really nice and its pretty comfortable i love the design as well and love the price the most awesome deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Autobots, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit the XM4 was a bit expensive, but wanted the best when it came to noise canceling headphones. I watched a lot of video reviews before finally making the purchase and yeah they were all correct with their high praise of the XM4. The headphones come in 3 colors. I bought the black model. The headphone is light in weight and fits comfortably on my head and ears. The noise canceling works great. This should help with reducing the engine noise during airplane flights. There are a lot of cool tech packed into this headphone. Being able to connect to 2 bluetooth devices at the same time and the amazing 360-reality sound are just a couple. If you are not in a hurry, I would wait until the headphones go on sale to buy the XM4 which from what I have read occurs frequently. The XM4 is simply the best noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kratos321, thank you for sharing your feedback. We're glad that you like the noise canceling feature, lightweight, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    A travel must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first pair of noise-cancelling headphones. I didn't think that was really a thing until I was drying a load of laundry AND cooking with the fan on and didn't hear either. These are exactly what I need and wanted and more. I've never known that headphones could pair to multiple things at once and you could switch between devices seamlessly. The battery lasts a good amount of time and charging is simple. I will never travel without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Caressa,
      Congratulations on your first pair of Sony noise canceling headphone. It's nice to hear that you are amazed by the superb noise canceling capability of our XM4 and long battery life. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    No more headaches!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING!! Great sounds, great feels. Would purchase again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Sharmin!

      We are absolutely delighted to hear that you love your WH-1000XM4 headphones and are enjoying both the "great sound" and "great feels." It's rewarding to know that the combination of our industry-leading audio quality and premium, comfortable design is making such a positive impression.

      We appreciate you letting us know you'd purchase them again!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work very well, I love them! Noise cancelling is also pretty good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PintuG!
      Thanks for taking the time to leave a review. It is fantastic to know that you love your WH-1000XM4!
      We appreciate you sharing how well they are working for you, especially when it comes to blocking out the world around you.

      The WH-1000XM4 includes Speak-to-Chat, which automatically pauses your music when you start a conversation, and Multipoint connection, allowing you to pair with two Bluetooth devices at once for easy switching.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! Well worth the money. They sound great and are very comfortable. I have had them nearly a month and they are still at 80% battery. I wear them to the gym and working around the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Balrog, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Well made sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Solid bass and good battery life. But sometimes the headphones would kick me out of silent mode for ambience sound for the little sounds even when I set the settings not to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorA, Thank you for the feedback on your experience with your Sony WH1000XM4. We're happy to hear that you like the great sound quality, solid bass, and excellent battery life of this headset. Please follow the steps on this link if the headphones kicked you out of the noise canceling mode: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headphones On the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone got them on sale on Black Friday the noise cancelling is amazing and the battery life is great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent, brand-name headphones at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my wife and she absolutely loves them. These headphones are incredibly lightweight and comfortable, with excellent sound quality and very good with outside noise cancellation. Also an excellent value for the price. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love these headphonesss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely my favorite thing I own. The sound quality is the greatest I’ve heard to date and as a audiophile I don’t have any complaints. Battery life is also insane and I’ve never had connection issues. Now the price is steep but my first pair lasted me 2 years of daily use with no issues until one of the ear swivels broke. Even then the audio still sounded as good as the first day I got them. I recommend these headphones to all of my friends, so if you do have the money to purchase them I say go for it. I don’t think you’ll regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davi,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Awesome audio & battery for music & travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.

      Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - The noise cancellation is insanely good - The app enhances the experience of listening to music and movies - Great for gaming on PC because of the noise cancellation -Has awesome features such as when you speak, it automatically allows noise pass through so you can hear others and it turns off within seconds - Battery lasts for a long time, personally charge it once a week and I use it everyday for about 2-4 hours - Touch controls are great - It can connect to 2 devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewP,
      That is awesome! Thank you for the perfect 5-star rating and for sharing your honest review of our Sony WH1000XM4. This brings us joy knowing that you are very pleased with the audio quality, noise canceling, touch control, battery life and the multipoint connection feature of our XM4. We are also delighted to hear that you enjoyed your gaming sessions because of the noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    best headphones i’ve tried yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    going from airpod pro 2nd gen’s to these is a religious experience. I didn’t even have to touch the EQ for me to notice the quality difference right away. happy with my purchase and i’m sure in a few years i’ll buy the newest pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpencerW,
      Thank you so much for sharing your amazing review of the WH-1000XM4 headphones!
      We are immensely pleased to hear that you are so happy with your purchase.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These over the ear Sony headphones are exceptional. Everything about them is perfect. Fit, sound, battery life, etc... The best over the ear headphones I have owned since my AKG K240's from back in the 70's. Very impressive and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JROhio,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound profile and quality. very lightweight and comfortable, however they do tend to move around a little if you’re working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Good for students or working at home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good and lightweight, just treat it with care because it feels like it can break or fault if dropped. Sound is great along with battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jade, That's great! We're thrilled to hear you like the lightweight design, amazing sound quality, and long battery life of your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality great look and really stylish is just great headphones love them

    I would recommend this to a friend