Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10563367
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love em but nothings perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Nice and light and comfortable. Noise cancelation can drowm out the lawn mower pretty well but isnt impenetrable. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronB, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Pretty good
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good has noticeable bass, good sound, and good comfort only thing is it seems to slide off relatively easier atleast with longer hair. The noise cancelation is pretty good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.are one of the best headphones iv worn and fit great. they fit over ear perfectly and dont slide off like some others when doing stff. the audio itself is some of the best coming from headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Glad to know you like the amazing audio and exceptional comfort these headphones deliver. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for the 5-star rating and for choosing Sony! -Jess
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't much I can say that hasn't been already said. This is the mother of all headphones ... for the price, anyway. For a higher budget, you can perhaps find something slightly better but not for the "end of year" 2021 Christmas Season Price which knocked almost $100 off of the MSRP. Noise cancelling is great, comfort is 'all-day', and the sound clarity is pristine - clear highs, clean mids and deep lows - with the ability to customize/EQ the sound to suit your personal taste. Overall, a winner! I would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsKayKC, Thank you for the awesome review! We're glad you like the industry-leading noise canceling feature, comfortable fit, amazing sound quality, and the ability to customize the sound using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony is good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. I love it.Very comfortable. Long battery life. Good quality finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiChoi, Perfect! We're so happy to hear you love the great sound quality, comfortable fit, long battery life, and good quality finish of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
XM4 Rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THD1,
That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them when on sale for $100 off before christmas and they have been a dream both for music and gaming. I dont game online or use them for phone calls so i cant say anything about the microphone quality but they put out awesome sound and are comfortable to wear for hours on end. Even though they are wireless, a great feature to have with aux ports disappearing, i use them wired always and get a wider, fuller, louder sound. Just my personal preference though. Solid headphones and even at full price are well worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tspinktoes,
Very nice! We're glad you like the headphones for your music and gaming experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Great for traveling!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this head set! Sound quality is great. Love the touch controls too. I mostly use them when flying. They do a great job cancelling out noise in the plane. Sound quality is excellent. They pack up really well, and the case is of good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjrock,
Thanks for the fantastic, detailed review!
We're delighted to hear how much you love your WH-1000XM4 headphones. It's great to know that the sound quality, touch controls, and noise cancellation are doing a great job, especially when you're flying.
We designed these headphones to be the perfect travel companion, so we're happy to hear that they pack up well and that you appreciate the quality of the case.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Noise cancelation is great! I cannot hear anything around me when I wear them and they are comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraA,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits and sounds excellant. The noise cancellation allows me to enjoy my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GregoryT, thank you for the five-star rating! We are pleased to learn that you're enjoying the WH1000XM4 outstanding sound quality and their industry-leading noise cancellation technology! Thank you for choosing Sony. Best regards, -Jenn.
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Quality Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research when looking for some new premium headphones and finally decided on these. So far they work great in the short time I have used them. Some people complained about the bass not being punchy, which I'm not sure why because the sound quality is amazing. I will say the volume doesn't get super loud, which is good and bad. These replaced some Wireless Studio Beats and these are much better quality, both in sound and build. The app has some cool features as well. I'm interested to see how they hold up long term, but so far I love them. (The Midnight Blue color is beautiful)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Amazing sound, amazing noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from Sony H.ear On 2 (WH-H900N). Some audiophile reviewers complained that out of the box, they sound too "dark" and "bass-heavy" (one audiophile compared these headphones to strapping a pair of Toyota Corollas to one's head). I found the opposite. My previous headphones were much darker and more bass-heavy than these. These have much clearer mid and upper range, while still having a nice punchy bass, even if not as punchy as my old H.ear On 2 headphones. If you are an audiophile, you might find the sound disappointing compared to using analog headphones with a $1000 pre-amp/DAC, but every other reviewer I came across praised the sound quality, and being used to cheaper headphones, I have to agree. As with other Sony headphones, the touch controls are super intuitive and easy to use. The noise cancellation is among the best you can get, and this very much improves the apparent sound quality of any music you listen to. I didn't like the Adaptive Sound Control. It's a good idea in theory, but I found that it constantly made "gong" noises while constantly adjusting the noise cancellation levels. I decided it wasn't worth giving up battery life for the constant interruptions to my music, so I turned it off. and manually adjust noise cancellation and transparency as needed. DSEE is a bit gimmicky (it's basically Sony's audio version of DLSS), but as with my older Sony headphones, I find it worth the loss of battery life for a slight improvement in sound quality. I set it to prefer sound quality over connection stability, but for some reason, it is stuck on AAC and won't use LDAC (I'm using an Android phone, and don't have multi-device turned on). I do not use speak-to-chat, as I talk to myself during podcasts, sing along to songs, etc. As with other Sony headphones, you can cover the right earcup to temporarily turn down the music and turn transparency mode on. The music resumes as soon as you remove your hand. Alternately, you can take the headphones off to pause the music. Either of these works better for me than voice-activated transparency. Fair warning: user reviews from older users report that these headphones are not very durable and can break easily. Treat them with a lot of extra care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Awesome! Thank you so much for your detailed review! We are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
Best headphones for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones for the money. Sound quality is great, but if you’re a person that likes bass then these headphones are not for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WinA,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and appreciate their great sound quality and value. Your honest note about the bass response is especially helpful, as it offers valuable insight into your listening preferences.
To enhance your experience, you can adjust the bass on your WH-1000XM4 headphones using the "Sony | Sound Connect" app. The app lets you choose from preset sound profiles or create a custom equalizer setting, where the "Clear Bass" slider allows you to increase or decrease the bass to your liking.
For a step-by-step guide, this video shows how to adjust the bass and equalizer settings: https://youtu.be/z9Ak6Z0qxz0?si=r4jBO5LentUDXc6j.
Best regards,
-Fred
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Life changing for traveling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Tried the Bose quietcomfort initially and returned them for these instead. I used them on a trans Atlantic flight and it was incredible, couldn't hear the airplane at all. Battery seriously lasts FOREVER and the foldability is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
The best I've had so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is an excellent product especially since I can hook it up to u s b c cable and wireless and get to say quality.Sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RashadA,
Thank you for choosing Sony!
We're excited to hear that you appreciate the versatility of the WH1000XM4 headphones with both USB-C and wireless connections, as well as the excellent sound quality. It’s rewarding to know the product is enhancing your listening experience in multiple ways.
Best regards,
-Fred
Revised Sony WH-1000XM4 Feedback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and very clear sound quality. I mainly use these for travel and work, and they do an excellent job blocking out background noise. They are comfortable to wear for long hours, the battery life is solid, and Bluetooth connection is stable. Overall, a very reliable and high-quality pair of headphones that’s worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidH,
We are honored to hear that your headphones have become such a reliable companion for your travel and work! It is wonderful to know that the noise cancellation and clear sound quality are providing the focus you need, and that the comfort and battery life are supporting those long hours of use. Knowing that you find them worth the investment is truly the best feedback we could receive.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is amazing and weight is very light, however the bass and volume are a little disappointing. It has a very clear sound and was a good purchase, hopefully they update with more volume and bass. More bass would be a great thing if volume is maxed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, thank you so much for the 4 Star rating. We are thrilled to hear you are happy and satisfied with the long-lasting battery life, lightweight design, and clear sound quality of our WH-1000XM4! We are sorry if the bass and volume of these headphones did not live up to your expectations. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
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Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support