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Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 12,480 reviews
  • Rated 5 out of 5 stars

    WOW! First set of nice headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned any headphones/headset that cost more than $100 until now. I've known for years from co-workers/friends and experience that Sony and Bose are the main names in the audio game. This headset consistently ranks higher than the Bose and they do not disappoint. I Love these headphones. Comfy. ANC works amazing. Use them on my iPad or iPhone without issue. The app is nice as well. Worth the holiday purchase 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ebmike, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply excellent and great in terms of sound quality and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, lucifer

      We're thrilled that you're loving your Sony WH1000XM4, equipped with a powerful processor that ensures premium sound quality, offering well-balanced audio with deep bass and clear mids and highs, as well as soft ear pads for long-term wear. We're glad it's hitting the mark for you. Enjoy the music! Thank you for choosing Sony! Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    bear purchase I’ve ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never owned noise cancelling headphones before and the moment I tried these I was amazed. It did take some time to get used to, but I highly recommend. They are extremely comfortable and the sound is impeccable. As a film editor these headphones will become extremely in my future projects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rebecca, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Impression

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life really good and noise cancellation perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, TallatL!

      We are thrilled to hear that you are impressed with the WH-1000XM4 headphones!

      It's wonderful that you find the battery life really good and the noise cancellation perfect. We designed these headphones to provide long-lasting tranquility and superior silence for your daily listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent. I had to download the app to my phone and synch it to all my devices. Took a few hours to familiarize, charge, and synch. It works great and fits comfortably. Love the noise cancellation that is built in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CRYdsktop, Thank you for the 5-star rating! We're glad you're enjoying the great noise cancellation and sound quality of your Sony WH1000XM4. We appreciate the positive feedback and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent and Very Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and Very Easy to Use Review This keyboard is fast, accurate, and very easy to use. Typing feels smooth, and autocorrect works perfectly for daily messaging and work. ✔️ This is more than 50 characters ✔️ Clear and professional ✔️ Sounds natural and real

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EtelvinaJ,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones have made such a positive impression, especially with their ease of use, fast and accurate performance, and smooth typing experience. Your comments about the reliable autocorrect and how well they support your daily messaging and work truly mean a lot to us. Knowing our product helps make your everyday tasks more enjoyable inspires us to keep delivering quality and innovation.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, not as much low end bass as I would expect. But the noise cancelling, and new features of talk to chat, auto pause when you take them off your head and new options in the app really are an upgrade. Battery lasts me about three full work days so I’d say about 30 hour runtime is an accurate number. Overall fit and finish are incredible and far more robust in design and pretty durable than some of the competitors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coloradopainter,

      We are glad you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Pricey but worth it if you care about music.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t test a different set of headphones but they sound really good, noise canceling its unreal when you have music on the only thing I notice is that they get kinda warm in your ear when they are self power, but I use them to edit videos with the cable in comes with and they don’t create any heat so they are more confortable to use. The only thing I didn’t like was the feature that silence music when you talk I think is way to sensitive but you can turn it off so after that there is no issues. Two things that I really like is the feature that you put your hand over the right headphone to listen the outside, and the other one is that you can change between 2 different Bluetooth devices and change between them very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fonz, Wow! Thank you for sharing your detailed review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Good to know that you appreciate some of the newest features of the headphones such as the Quick Attention Mode and Multi-Device pairing. We value your input and appreciate your feedback as it helps us improve our future products. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony, great for gaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnahppyCamper,

      Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony vs. Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point, I am happy with my purchase. I read a lot of reviews between these Sony and the Bose, and because I am an Android user, I chose the Sony. The battery life is great, the noise cancelling is decent, and the sound is good. I don't think these are as crisp and clean as the Bose brand, but I am happy with the overall product. I would recommend the Sony headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eileen,
      Thanks for choosing our Sony WH1000XM4 over Bose and we're glad that you appreciate the sound quality and noise canceling capability as well as the battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    The ɓest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nose cancelation and the battery life on them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JDiaz!
      Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.

      These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    would get again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with my purchase. These headphones are pretty comfortable and great quality. theyre a little too good at noise canceling though so i cant hear when people walk into my room but that just means the headphones do their job well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alexa,
      Awesome! Thank you for your feedback and good decision in getting our WH1000XM4. We are truly happy that the noise canceling works well and you are pleased with the comfort and sound quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Top rated in my book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are light weight and mostly plastic, however the quality seems good. The sound is truly exceptional. These are wireless and connects to devices via blue tooth. They use a downloaded app that allows you to adjust settings including EQ to your liking. These are the best headphones I've owned. I don't advise wearing at the gym since they'll make you feel warm quickly. I'd buy again in a flash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry,

      Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lite weight and it feels good on your head for hours. The quality of sound is great and the app is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rock7,

      Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Absolutely Outstanding— But Pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I want to say that I bought these headphones as a splurge and although I cut audio at some points professionally, I am not an audiophile. I bought these to watch movies, use on the regular for editing/cutting video, listening to music, etc. they were definitely expensive and although I bought them on sale for approximately $50 off, I don’t feel like I can safely justify a splurge like this. The pause/skip sensors on the outside are a bit finicky, I absolutely love the sound, and they are extremely comfortable. I also wear glasses, have piercings on my ears and had zero issues with discomfort of any kind. If you’re able to get past the price, I cannot recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a headphone enthusiast by any means, but these headphones have been well worth the purchase to me! I mainly use them at school, and the noise cancelling feature is great when I really need to focus on an assignment. The equalizer feature on the companion app is nice because you can adjust the sound exactly as you like it. It might be better to wait until they’re on sale if you’re on the fence about getting them, but I personally love and recommend them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lelia, Thank you for sharing your positive experience with the WH-1000XM4! We're thrilled to hear that the noise-cancelling feature helps you focus on your school assignments and that you enjoy the customizable sound through the equalizer on the companion app. Your recommendation and advice to wait for a sale if on the fence are greatly appreciated. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Much improved version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The official price is very expensive but with the Black Friday price of $278, the value proposition is much improved. Having M2 and M3 myself, 1000XM4 is a much better version to previous models with improved noise-cancellation and more comfy to ears. Most importantly it can now simultaneously connected to two devices at once without the need to manually disconnect one to the another. Very satisfy with its performance, the touching mechanism is still annoying though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Wireless Headphones for the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Headphones can get a bad wrap from audiophiles, but the Sony WH-1000XM4's simply have the best all-around value of any wireless headphone on the market. They are comfortable, convenient, reliable, sound great, and have a great warranty. On top of that, they have a great app which allows you to customize your sound and enable/disable various settings like Speak-to-Chat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyleh21, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Absolutley amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these headphones for a while because my work changed to work from home, my cheap headphones finally broke so I ordered these finally when they were on sale. I wish I would have bought them a year ago, they sound absolutely amazing, I was worried because I listen to a lot of metal and usually the bas isnt there in cheaper headphones, but these sound amazing. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alm48079,

      Very nice! We're glad you're satisfied with your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Excellent, no complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ANC, Excellent Sound, Super comfortable, not hot, no complaints at all with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avocent, We're very grateful for this positive feedback! Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time and you're enjoying the exceptional noise cancelling feature, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US