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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12605 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 12,605 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent. I had to download the app to my phone and synch it to all my devices. Took a few hours to familiarize, charge, and synch. It works great and fits comfortably. Love the noise cancellation that is built in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CRYdsktop, Thank you for the 5-star rating! We're glad you're enjoying the great noise cancellation and sound quality of your Sony WH1000XM4. We appreciate the positive feedback and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Not for long hours

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about 2 weeks and hopefully counting. But my only complaint is it hurts the top of my head. Everything else is awesome! Pros: -Good noise canceling -Good sounds -calls are clear and good -2 bluetooth (this could get annoying sometimes too, cause they tell you every time it connects/disconnects) -great battery life -nice looking headphones Cons: -Hurts the top of my head and ears (when I have my glasses or wears them too long) -Annoying how it goes to ambient mode when you start talking (not good if you like to sing along to music) Honeslty not sure if it's worth the price tag, but it does help me study better at home, as my neighbors likes to party alot.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Asada,

      We appreciate your review of the headphones. We're happy to hear those positive remarks. Make sure to adjust the headband for maximum comfort and fit. You do have the option to turn off the Speak-to-Chat function (Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated"). You may refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Present for teenage son - loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a present for our teenage son and he loves them even more than he thought he would. Great features and good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, AZACE!

      We are so happy to hear that your son is loving his new WH-1000XM4 headphones even more than expected! It sounds like they were the perfect gift. We hope he continues to enjoy those great features and the amazing sound quality for a long time to come.

      Thank you for choosing Sony for such a special present!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is amazing. the sound quality is very crispy. i charged it when i first got it and didn’t get a low battery alert until over 2 weeks later. lasts very long. definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amba,

      Great! We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation over the ear headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best noise canceling over the ear headphones. It sounds great, comfortable for your ear and light weight. Case is convenient to travel with. The only issue I had “my ears gets hot after an hour or so” which is not comfortable for me. I don’t over the ear headphones are for me. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakK, Thank you for the great review! We're thrilled you like the amazing noise cancellation, great sound quality, comfortable fit, lightweight design, and portable carrying case of your new Sony WH-1000XM4.

      To prevent the earpads from getting too hot and to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Hope this helps!
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were the best thing I have ever bought. The sound is very nice and loud. The battery last long and it also charges fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diaz, You've made an excellent choice! We're delighted to learn that you consider the WH-1000XM4 to be the best-sounding headphones you've ever purchased! It's wonderful to know that you like the exceptional audio and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY AMAZING HEADPHONES!!! audio is amazing they don’t fall of my head while im working out they are very much worth the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariL,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones definitely sound amazing! They're incredibly comfortable and I love that they fold up in the hard shell carrying case. Everything about this product is premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kunaminy,
      Fabulous! Nice to hear you are enjoying the superb sound quality, comfortable fit, design, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    would get again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with my purchase. These headphones are pretty comfortable and great quality. theyre a little too good at noise canceling though so i cant hear when people walk into my room but that just means the headphones do their job well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alexa,
      Awesome! Thank you for your feedback and good decision in getting our WH1000XM4. We are truly happy that the noise canceling works well and you are pleased with the comfort and sound quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound Quality and Noise Cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelsey,

      You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC headphones for the price. Paid $278. Lightweight and comfortable-easy long time wearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Odysseus,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones I’ve tried. Excellent sound quality and cool specs, also the battery life!! Feels like it lasts forever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeseniaA, nice! We're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how these headphones are comfortable and easy to pair. Thier size make them easy to transport. They have great sound as well and the bass isn't too overwhelming. I can listen to them for hours without being fatigued.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Quezo! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them I run and it fits perfect over my ears and I sweat a lot still I feel great when I use them 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JakeF!
      Thank you so much for sharing your feedback! We are really happy to hear that your WH-1000XM4 headphones fit perfectly and make your runs more enjoyable.

      These headphones are designed with comfort in mind, have industry-leading noise cancellation, and offer long battery life, so you can focus on your workout without any worries.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Sony product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve purchased a lot of headphones over the years and can say that these are really great. Main use of them right now is for gaming and they are super clear with excellent clarity. Noise canceling capability is top notch. Very comfy fit; not too loose or too snug, fit just right. I can see these last for years to come — great quality. You are definitely getting what you paid for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katie, We're glad that you chose this WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set of headphones this sound quality is exceptional the fit the overall design perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top Notch Noise Cancelling, Excellent Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift and she absolutely loves them. Noise cancelling is top notch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tbeana,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM4 headphones made such a wonderful gift and that the noise-canceling feature is impressing. It’s rewarding to know they are enhancing the listening experience and bringing enjoyment.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take this from someone who doesn't ever write reviews. I’d easily pick this over any Apple product. Fits wonderfully, noise cancellation is amazing, and battery life is great. Great headphones for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erik, awesome! We appreciate your review. We're glad you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Quality Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before purchase this headphone, I did a lot of research on it. I tried several other competitive brands (Bose, Beats, etc). This headphone has better quality even though it's pricey. It blocks off all the surrounding sounds. The ear pieces are very comfortable. It doesn't squeeze your head or ears. I would recommend it to anyone. You won't be disappointed. It's worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theresa, Great! Glad to hear that your research was worth it! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with all the newest features on the market. Noise cancelling is under then Sony 1000xm3, but can be improved in next OTA updates. Cushions are super comfortable, however, people with big ears can feel some discomfort. Swipes/taps will not work with gloves in cold weather. Sound quality is one of the best on the market, bass is great but not too deep comparing with some bass-oriented models like beats studio.

    I would recommend this to a friend