Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Happy with the order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase, light weight, good battery life and excellent sound quality. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farddds, nice! We're glad you are very happy with your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
good sound, good comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS good sound (not as good as sennheiser) very comfortable (more than sennheiser) app works great great battery CONS cups are not deep (ears get warm after a while)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi akhil, we appreciate those positive remarks about the headphones. Your feedback about the design and fit is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Good one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of speaker. Mic bit disappointing for voice calls sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VijaykumarK,
We’re glad to hear you’re enjoying the excellent sound quality of your WH-1000XM4 headphones! Regarding the microphone, we recommend ensuring your firmware is up to date via the Sony Headphones Connect app, as updates often include optimizations for voice clarity and pickup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
One of the best headphones…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my Beats Solo Pro headphones. Audio quality and noise reduction are top notch. The weight and head clamp are light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidCd, great! We're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not perfect but close compared to others
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for the best possible pair of wireless headphones that I could buy for around $200. I did a lot of research from YouTube to reviews like on here to help me determine which was best for me. So it always seemed that Sony's XM3 and XM4 always stood out amongst its competitors. So I waited for a deal to come along because let's face it I wasn't going to spend $350 for a pair of headphones. Well, I just missed these going on sale for $199 by a day so I waited again until the XM3 went on sale for $169 and thought that was a steal so I order them right away, When I received them I liked everything about them. They felt nice over my ears and with the customization to the sound it made them sound awesome. They were hands down the best-sounding headphones I have ever worn. I previously had Beats and JBL. There was an issue and it mattered to me a lot and that was when I tried to use them to make and receive phone calls. Nobody could hardly hear me on the other end and after messing with them for a while and doing some research it seemed this was a big issue with these headphones so I returned them. I ended up getting the Bose QuietComfort 35 and those didn't even come close to being nice compared to the Sony XM3 especially because there was no ability to customize the sound you had to use the EQ from your phone in which I have an I-Phone that has preset EQ in which I think the I-Phones preset EQ's are horrid, to say the least. I also had similar issues with the Bose on people not hearing me very well on phone calls. So I returned them to try and get my Sony XM3 back but they did have any and would have to order them in which they wouldn't give me my sales price instead they were back to $350. So I was out of luck so I waited until these came on sale for $289 but I had a 10% discount plus cashback rewards and walked out paying $235 for the Sony XM4 and they worked perfectly even with phone calls but what I am not happy about and I don't understand why Sony decided to do this but the XM3 has way more customization with the sound and EQ through their app then does the XM4 even though its the same app. So the XM4 doesn't sound as nice as the XM3 because of that. They still sound wonderful but if I was to pick a headset the XM3 are way better if you get one where the mic for phone calls isn't having issues. Well that's my 2 cents I hope it helps somebody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We appreciate your in-depth review. We're glad that you like these headphones for your phone calls. Your feedback about the included features of the Sony Headphones Connect app for these headphones is greatly appreciated. Make sure to keep the software version of the headphones updated (via the Sony Headphones Connect app) for optimum performance.
We hope you continue to enjoy these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones. Worth the investment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and has great features. Long-lasting battery. Does not hurt the ears. Noise-canceling doesn't work if you are on the highway and you open the window. The loud air from the wind affects the headphones and hurts the eardrums. These are great for working out or going for a walk. Also great for virtual meetings and you don't want the whole house to hear the conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi damediabolique,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Comfort
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great bass. Was worried at first because the noise cancellation made me feel like I needed to pop my ears but that went away after about 4 hours of use. No problems now. Ordered online and was behind counter for me the next morning. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones, Jonah! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable enough for all day use. Solid battery and fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AcuPunK, we're happy to hear that you like the sound quality, comfort and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the investment! Very noise-cancelling, I can't even hear when people are trying to approach me on the streets lol. I love music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JocelynS,
Thank you for choosing Sony!
It brings us great joy to hear that your WH1000XM4 headphones provide such effective noise cancellation and enhance your music experience. Knowing they help you immerse yourself fully, even in busy environments, means a lot to us. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional audio products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great for traveling!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this head set! Sound quality is great. Love the touch controls too. I mostly use them when flying. They do a great job cancelling out noise in the plane. Sound quality is excellent. They pack up really well, and the case is of good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjrock,
Thanks for the fantastic, detailed review!
We're delighted to hear how much you love your WH-1000XM4 headphones. It's great to know that the sound quality, touch controls, and noise cancellation are doing a great job, especially when you're flying.
We designed these headphones to be the perfect travel companion, so we're happy to hear that they pack up well and that you appreciate the quality of the case.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Sony, great for gaming!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnahppyCamper,
Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
I recommend these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long flight out of the state and these headphones were very comfortable throughout the whole flight. Along with comfort the noise-canceling is grade A. I recommend these headphones to anyone needing a good mix of tech quality meeting comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Awesome! We are so glad to hear that you are happy with the comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony’s best ANC to date
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried the Bose 700. I like the sound quality of the Sony better. The Bose is slightly more comfortable on my head but I do not like the midrange sound quality of the Bose. You have to try and listen to both for a direct comparison. The Sony app is very well made. The Sony’s are best on flights to get rid of the engine and people yakking loudly near you to listen to your high quality music.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality, Weight
Excellent value, promptly delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.King of noise cancellation headsets, strong bass. Light to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackW! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony WH-1000XM4 Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work with running diesel engines on a daily basis, anyone with a tractor can tell you how loud those things can get. Brought my headphones with me to work to see if I could use them in place of my Peltor workman earmuffs, turns out XM4’s have better noise canceling. There are a few annoying features. The app is very Sony, so half the features don’t work and the other half only work some of the time. The touchscreen on the outside of the right muff was cool when I first got them, now it’s just annoying, often increasing/decreasing volume when I want to skip a song. Speak-to-chat is also just a ridiculous feature, can’t use it in public, constantly activates when I’m laying in bed, turns itself back on randomly. It’s classic Sony, awesome tech, miserable software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GovindP,
While we are very thrilled to hear that you are enjoying the noise canceling capability of our Sony WH1000XM4, we regret to hear that you are having some issues with some of the features of the headphone. This is not usually the case with our XM4. Please allow us to troubleshoot these issues and turn this to a better one. Kindly check these links to fix the issues.
The touch sensor control panel does not respond correctly:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones:
https://www.sony.com/electronics/support/articles/00285913?utm_source=glean
I hope this helps.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
XM4 is #1 in my book
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned every iteration of these. The sounds quality is second to none, the noise canceling excellent, the fit amazing on my giant head (xm3 and xm4 are good for big heads but equally comfortable on my petite wife's noggin), the LDAP, 3D audio, touch controls, adjustable noise canceling to add wind canceling or include voices, etc is all top notch. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spence,
Great! We're glad that you are having a great experience upgrading to the WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
College Student in need of wuiet
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work incredibly well. I can’t really hear anything at all with them on. Connectivity is phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanK, That's awesome! We're glad you are impressed with the connectivity of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love then! They are clear and the noise canceling feature is great! Battery life is also great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chan, we're glad you love the noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Get these now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Airpods hurt my ears and I have no luck with them. 2 pairs have failed. These saolbed all the issues when traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil,
We feel privileged to know that the WH-1000XM4 headphones have provided the perfect solution for your travels. It is wonderful to hear that our design offers the comfort you were looking for and that you can now enjoy your trips with reliable, high-quality audio.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Very good ANC headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for during the thanking giving deal. I owned a QC 35 II before this. This has the best ANC and now it connects to two devices simultaneously, which is sometimes annoying as the second device keeps disconnecting and reconnecting very frequently (QC 35 II had the same problem). Earpads are very comfortable for short durations. Sound quality is very good and better than QCs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petarap,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Make sure to also set up the multipoint function correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Thanks for sharing your review and for choosing Sony.
~Ralph