Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Best ANC I've tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for everyday use. they have the best noise cancelation I've ever tried.i also love that you can use LDAC with these headphones for better quality. The battery life is nice and long even with ANC and LDAC turned on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In love with these headphones I use them daily!! Would recommend purchasing these if you’re looking for a good pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tickler,
Thank you for choosing Sony!
We're excited to hear that you're in love with your WH-1000XM4 headphones! It's fantastic to know that you use them daily and that they've been a great purchase for you. Thanks for the recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality
Nice small incremental update. Prefer over XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get used to XM5's as you can't comfortably wear them around your neck the same way as those the ear cups can't bend towards you and your chin smacks them any time you turn your head so I ended up with these. I use these for nearly 8 hours a day while working and they feel slightly heavier than the XM3's I had before and added to the weight discomfort but I can tell the audio quality and noise cancelling is somewhat improved over the XM3's. I thought I'd like the auto pause when you take them off but having to hit play again just because I'm adjusting them or want them to keep playing music while hanging on neck does get mildly annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabionomaz,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your feedback about the weight and wearing detection function of the headphones.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Please refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
The wearing detection function can be turned off through the Sony Headphones Connect app depending your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935908.html
Thanks for also sharing your experience with the WH1000XM5.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very easy to set up. I find them very comfortable. The sound is absolutely amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kram,
Awesome! It's nice to hear that you are amazed by the awesome sound quality of our XM4, plus, how comfy and easy it is to setup. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Great sound quality and very comfortable. Although I do not know how to connect them to my laptop via Bluetooth. I guess I should read the manual. I highly recommend these. They are a bit pricey but you are paying for quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AR2744, Thank you for the 5-star rating! We are glad to hear that you are happy with the amazing sound quality of the headphones and top tier comfort that it provides. For connecting the headphones to your laptop you may check this help guide. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html. Thank you again for choosing Sony! -Carl
- Pros mentioned:Sound quality
4 is better than 3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WH-1000XM3 headphones. I nearly wore them out after 4 years of use and would still have them if they weren't stolen. The WH-1000XM4 are better in everyway. My old XM3 would let noise in even in noise cancelling mode. When I wear the XM4 I can't hear doors open or close or my pets. I can't hear outside noise like I could with my old headphones. This is a bonus for stuff like flights. It's terrifying when I'm at home. I don't use these at home because I can't hear anything outside the headphones. I went with the XM4 over the XM5 because I feel like the headband is sturdier and would fit my 63 cm circumference head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KnobMoney, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great with the exception I am having trouble connecting with bluetooth to my computer. All other bluetooth connections work fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We're happy your WH-1000XM4 headphones sound great, but apologize for the connection issue with your computer. This is often fixed by clearing the headphones' pairing history: please try performing a factory reset by holding the power and NC/Ambient button for about 7 seconds, and then attempt to re-pair with your computer.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling. The ambient mode allows operation with normal amounts of ambient sounds. The voice mode indication allows easy determination of power on/off, ambient and noise cancelling. Very comfortable to wear. Overall very satisfied.
I would recommend this to a friend - Pros mentioned:Sound quality
Good but cheap construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but the plastic is very cheap  Sony can do better than this 
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the plastic design is greatly appreciated. Rest assured that these headphones are durable.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great sound annoying control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and have a good build quality. The customization of sound output and button function is nicely executed but the touch control on the right side is so annoying I had to turn it off. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DYLANK,
We're glad to hear you're enjoying the sound quality and build of your WH-1000XM4 headphones! We also appreciate your feedback regarding the touch controls. We understand that they may not be for everyone, which is why the option to disable them is available in the Sony | Headphones Connect app. We are always working to improve our products, and your feedback is a valuable part of that process.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
True to purpose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love how you can just touch the sides to hear what's going on outside of the headphones. Battery life and connectivity, phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing, fit is perfect, would definitely recommend these noise canceling headphones, didn’t like wearing ear buds! Found the answer with the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulM, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Very nice and comfortable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for my work calls and this is an amazing product. I needed something very comfortable that I can use for hours and this headset is exactly what I needed. The noise cancellation is also state of the art.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zohaib, Thank you for this amazing feedback! We're delighted to hear you are enjoying our Wireless Industry Leading Noise Canceling Headphones, especially the great sound quality, excellent noise cancellation, and that they are extremely comfortable for long periods of time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only other set of noise cancelling headphones were the airpods pros and these are significantly better. It is somewhat eery how silent it is when they are turned on and on sound is playing. Good battery life and easy to switch between two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ario,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Peace & quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A step up from the xb910s i was running the noise cancelling seems to be step up as well, i bought these on sale, get em while you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi B1gh3ad,
Thanks for the fantastic review!
We're excited to know you're enjoying the WH-1000XM4 headphones—Hearing that you consider they are a step up from your previous pair it's right what we strive for! It's especially rewarding to know that you've noticed the improved noise cancellation.
We truly appreciate you sharing your experience and giving such a great recommendation to others. Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Xm4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, adjustable bass, and in depth app.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, BradM!
We are so pleased to hear that you are enjoying the great sound quality and the adjustable bass features of your WH-1000XM4 headphones. It is great that you are also utilizing the in depth app to customize your listening experience!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome! If it’s not broken don’t fix it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 pairs for my wife and I. I had the previous generation 1000xm3 and I loved them, when I heard that the 1000xm4 was coming out I sold the xm3. I they look more are less the same except a few additions like the on ear sensor that’s inside the left ear cup. The cushion on the top of the headphone is smaller. They also took away the ambient noise control button. Out of the box they sound just as good if not slightly better than the xm3. I love the new features they added like, connecting to two devices at the same time, when you talk the headphones let’s ambient noise, and when you take them off it pauses what ever you’re listening too all in all a great product! I’m more than satisfied.
I would recommend this to a friend - Pros mentioned:Sound quality
A nice upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had a pair of headphones for 3-4 years. After my last pair of Sony headphones broke & played out I just stuck with in-ears. But I really did miss them so I purchased these at a nice sale. The sound is great and the noise canceling does what I need it to. The volume is great as well. Even on low I still can’t hear much unless it’s something really loud in the background. The only thing I’d suggest is immediately changing the settings on the app for the noise canceling. Out the box, the feature that turns noise canceling off and lowers the volume when ppl approach you to talk or whatever is super sensitive. Thought I got a defective pair since the sound kept cutting out every time I breathed, blinked, or thought about breathing or blinking lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyB, Thank you for the 5-star rating! We're very happy to hear you give the WH-1000XM4 headphones a try and it did not let you down. It's good to know you're enjoying all the improvements we made on these headphones and you are satisfied with the top-notch sound quality, excellent noise cancellation, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friend recommended this I was skeptical on the price point but so far it’s amazing. Comfortable and great noise cancelling features. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheanW, we're glad you like comfort, noise canceling feature and battery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Better than AirPod Pros
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some excellent headphones. I have had apples AirPod pros for 2 years and I loved them but they always lacked in the sound quality department but as soon as I put these on everything changed. These are the best sounding headphones I have ever had. From the smooth highs and the perfect base these are a great buy for those who just want amazing sound quality with all the bells and whistles that all these earbuds have and The noise cancellation is a lot better than I thought it would be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ethan,
Thanks for sharing your feedback and for giving our Sony WH1000XM4 a 5-star rating. We are very happy that you are pleased with the audio quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco