Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the headphones worth the buy has good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Use them all the time at work. And this blue is so cool. 100% recommended. Just get'em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejo, Thank you so much for your recommendation! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
A+
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my little brother who is very particular. He is very impressed and has said no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BDIDDY, You chose the best for him. We are glad he is very impressed with his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! -Vincent
The best headphones ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever purchased. You can’t go wrong with these at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oledlover, we're glad you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, has some many choices to customize the equalizer and how you want to fit the audio for your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC,
Good to know that you're enjoying the amazing features of the headphones like the equalizer function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Awesome features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Working great, has great features. Great for working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Beats Bose noise canceling function
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones from Sony. Beats the Bose in functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much like the Sony Headset. Wish I had gotten them years ago. I currently find myself making several flights related to business. And when I use them on the flight. I am able to get into my own quite place while on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
You made the right choice with the Sony WH1000XM4! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for mobile gaming and entertainment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROJI0V,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Get the Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of quirks but descent sound. Disconnects and reconnects a lot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're sorry to hear about the disconnections you're experiencing with your WH-1000XM4 headphones. For troubleshooting steps, including how to reset and initialize your headphones, please refer to the Sony help guide.
You can find the relevant sections here: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If these steps do not resolve the issue, please contact our support team for further assistance through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope it helps! Thanks for considering Sony Products
-Eliab
Great stagg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product this best buy has good staff knowledgable and very helpfull
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenB, Great! We're glad that you like the WH1000XM4 and service received from the store. Thank you for choosing Sony. Erin
Kevin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts out background noise nicely. Convenient size for me. Thought it would have better sound for this price range but I'm satisfied with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kevin,
Thank you for the feedback. We recommend downloading the Sony headphone connect app to maximize the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones now with multiple devices connected at the same time worth the price definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome,
Awesome! Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Noise canceling great - MICROPHONE is garbage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling worked GREAT!!! One of the best for that. Now the bad news - The microphone performed like garbage. Garbled, static, and often times cut out audio - even when using USB 5.0 on a computer, on my cell phone, or on my laptop. The microphone was the same garbage in Zoom, Skype, or facebook --- also just recording audio using the sound recorder on the phone. I went with Bose 700s - Noise canceling great but the microphone worked flawlessly on that pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the microphone function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Research first...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Choose another. Will not maintain connection with my desktop computer. When connected, sound is excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Robin,
Thank you for choosing Sony.
We sincerely apologize for any inconvenience you may be experiencing with the WH100XM4 while using it with your desktop computer. We recommend reaching out to Sony Support for assistance with your device. Our team is ready to offer comprehensive guidance to help you resolve your issue promptly. Please keep in mind that this unit is backed by a one-year warranty. To facilitate a smoother process, we kindly ask that you have your product details and purchase information on hand when you contact support.
For more information, please visit our support team page: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your understanding!
Best regards,
-Fred
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. To use very. Useful. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryG, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good but went with SM4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay. Ultimately went with sennheiser momentum 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AuziFox,
We regret to hear that you weren't completely satisfied with the Sony WH1000XM4. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Blown away…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price point, best in it’s business by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're happy that you are satisfied with your new Sony headphones, EnzoS. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
Good purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase and nice price for this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MBP217, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony 1000 headphones air easily, but the volume control takes some practice, and the volume maxes out a bit lower than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1MovieFan,
Thanks for sharing your review and experience with the WH1000XM4. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
For volume issues, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support