Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WH1000XM3 too and like it a lot, this one I can sync with two devices at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi subhash, we're glad that you both like your noise canceling headphones. We also appreciate that you like the multipoint features of your WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Everything's good, but the noise-canceling.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones very much a good self quality, good bass, etc. But I had to return them because the noise-cancelin was too strong for me giveing me a headache, even on the lowest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
While we're glad that you like most of the features, we’re sorry to hear that you’re experiencing discomfort and pressure on your head while using our WH-1000XM4 headphones. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended.
It's important to adjust the slider before wearing the headset, as improper positioning can lead to discomfort and diminish the effectiveness of the noise-canceling feature. Additionally, incorrect placement may interfere with the wearing detection function, potentially causing automatic music playback interruptions or triggering the automatic power-off feature for battery conservation. we hope these tips enhance your experience!
It's also unfortunate that the unit had to be returned. For your reference, you may check the link below.
https://www.sony.com/electronics/support/articles/00282845
Thank you for your understanding, and we hope these tips enhance your experience and you will consider Sony again in a future purchase.
Sincerely,
Jess
Great Purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with great features. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MommaMorris, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're delighted you love the exceptional sound quality and overall features of your headphones. Good to know your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
Good sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They we're expecting to be the best but it was beyond that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioP, We're very grateful for this wonderful feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony earphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony headphones exactly what I was looking for.I love to take walks and they are perfect .
I would recommend this to a friendGreatest headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and balancing. Draws you in and very immersive. Love it. My favorite headphones, by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slimyshoxy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the MX2 for some time now, Those were THE BEST HEADPHONES. I bought these to replace those. drawn in by the promise of better battery live with the BT5.0. Very disappointed in the differences between them. The MX2 was more stylish with the leather on the outside of the cups, and the exposed portion of metal on the headband. It also had way better battery life. I consistently got the 30+ advertised life on the old ones, but I'm lucky to get 24 on the new ones. Still great headphones, sound wonderful, very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AfflictedNation, We're sorry to hear about your experience with the WH-1000XM4 Wireless Noise-Canceling Headphones. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The battery life(Continuous Music Playback Time With External Memory) is Max. 30 hours (NC ON), Max. 38 hours (NC OFF) while the Battery life(Waiting Time) is Max. 30 hours (NC ON), Max. 200 hours (NC OFF). Usage hours may be different depending on the settings and conditions of use. The available operating times of the headphones with the battery fully charged are as follows:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
We're glad that you appreciate the quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience. WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
Thank you for sharing this feedback. Jay
To pricy to be low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When on call the mic goes in n out to where i have to call the other person back or just use speaker pho e instead on my phone. If you use these to workout in buy febreeze in less than 1 week this headset started to smell like some sweaty boxing gloves. Even with head set adjusted to smallest size depending on head position these headsets will fall off my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JSteele, We are sorry to hear that you are experiencing difficulties using the WH-1000XM4 during phone calls. Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that you are having with the WH-1000XM4.
Also, please try using the headphone slider to get a more comfort fit for your WH-1000XM4.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these headphones! i love the shade and the ease ability of these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi champagnemami, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Cancel the worlds noise while listening.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the most expensive headsets I have bought but worth every single penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ooFLOWoo,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great product to have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a good device to have for music. meetings etc. I would recommend getting the protection because you never know when it will break just from mishandling it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, thank you so much for your positive review!
We are so happy to hear you are satisfied with the superb quality of our WH1000XM4- especially when using it for meetings, listening to your favorite music, etc.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Superheadphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that were recommended to me by a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, You've made a great choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Glad to hear that your friend recommended this headphones to you. You won't be disappointed! Enjoy! -Sam
Could do better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good but honestly AirPods are just better
No, I would not recommend this to a friendhigh quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in bluetooth or attached modes. I use for conference calls and zoom video calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Awesome! You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Slick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around good buy Bought them from my husband’ birthday and he likes them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatev85,
Great! We're glad that these headphones were a perfect gift for your husband. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Wow I’m blown away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best active noise, canceling headphones I’ve ever seen. The quality of the and the noise cancellation is top notch plus the regular sound on these bad boys are kicking! I recommend them wholeheartedly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keeninbiz, Thank you for the awesome review! We're pleased to hear you like the excellent noise cancelling and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Awesome Sound and Noise Cancellation!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever, you will not be disappointed!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steady82, That's great! We're very pleased you like the excellent sound and noise cancellation of your Sony WH1000XM4. Please make sure to properly adjust the ear cups to reduce the sound leakage and to isolate the sound to your ears. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
10/10 Would Listen to Sea Shanties with These
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. My only critique is that the noise cancelling works too well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, love the noise canceling functions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanceco! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excelente
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente, I use it for work and the call quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaO, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl