Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but had to return for a better dew elsewhere online
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, we're sorry to hear that you had returned your SONY unit.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! I've only had it a few weeks but, so far, it's great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Macox, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Almost perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, lightweight, good fit, adjustable headband. Had to return it. Earcups tens to hold heat. Not hot to touch but feels hot when wearing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that you had issues while wearing them. Please note that the longer you wear headphones, the more your ears may hurt. You may also use the adjustable headband for a more comfort fit.
I hope you consider Sony again in your future purchases!
Regards,
Carl
Susan's Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones, best purchase ever Alexa is cool, walking is m0re enjoyable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susans, That's cool! Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Sony Best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 Stars Period.Would Highly Recommend.Definitely the best set of Headphones I ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Step son loved these earphones. He wanted these for Christmas and kept bugging me about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMac48602,
We're thrilled that your stepson is enjoying these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Good, except defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting for these for months. They are not that different than the XM3s, which is fine because those were still great headphones. Unfortunately, my XM4s were defective out of the box. They had a constant white noise that was distracting when listening to any music that was quiet, and the left ear had static that got worse the longer I used them. I wish I could exchange them for another pair, but my local store is out of them, so I'll have to wait more to try them again. Disappointed in the quality.
No, I would not recommend this to a friendSony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Bought them for my Dad for his birthday and he raves about them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Wow! This is a nice present and we're glad that your Dad is enjoying his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Works with 2 devices at the same time. Noise quality is great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guest, That's amazing! We're happy to hear your purchase went well. It's nice to know you're enjoying all the improvements especially the multipoint connection and noise canceling feature we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess
Epic Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones, i am excited to use them more and more. These blocked out all of the background noise on my 8 hour flight. Love the smart touch features on the end. Sound was very concert like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustyD,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice device to have - works as mentioned and would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
Great headphone, bad mic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony needs to work on their headphones mic in order for the noise canceling product to be adequate.
I would recommend this to a friendsame as the xm3
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very different from the xm3 i only got this cos my xm3 broke
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tobi,
Thanks for the 5-star review. We are so sorry about what happened to your XM3. On the other hand, we are really thrilled that you find our WH-1000XM4 perfect as a replacement unit.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy set up and installation. Overall would recommend to my friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, Awesome! We're glad that you like the ease of setup and installation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy set up and installation. Overall would recommend to my friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, Great! We're glad that you like the ease of setup and installation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!!! Nothing negative to say. I would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Thank you for the amazing review! Good to know you're having an enjoyable experience with your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Don't mistake the Blue for the Black
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing is wonderful with these, I just didn't care for the dark blue color, I thought they looked black in the store. I ended up returning them due to the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tido360, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl
Sony is king
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the best in the business for work and travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TifJ,
Great! We're thrilled that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sandra Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took headphones on a recent trip to Europe and really enjoyed them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad2022, Awesome! Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Decent headset, good sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, but the mic allows too much ambient noise to get thru to the person on the other end. Depends on what you will be using it for whether or not it is right for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MW11, we're sorry to hear that you have an issue with your Sony unit. Please make sure that your headphones' software is updated to the latest version. This can often resolve various issues, including those related to ambient noise:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Turn Off Noise Canceling or Ambient Sound Control using the Sound Connect app. Initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues
Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones