Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my daughter, she loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WhyRush, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
M4 from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the M4 Sony headphones. The are so wonderful in every way. So glad i was able to order these though Best Buy. I didnt care the specs on the M5. Sony changed too many facits .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
1 year life span.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headset starts to disconnect just after a year of use, and it starts to get disconnected more and more often. Unfortunately the warranty expired. good timing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZhongL,
Thank you for sharing your honest feedback. We are truly sorry to hear that your WH-1000XM4 headphones are experiencing connection issues so soon after your warranty period expired. We completely understand your frustration, and we sincerely apologize for this inconvenience.
We want to help you restore the reliable performance you expect from our premium headphones. This type of intermittent disconnection can often be resolved with a few key troubleshooting steps.
Troubleshooting Steps for Connection Stability:
1. Update Firmware: Please make sure your headphones are running the latest software by checking the Sony | Headphones Connect app. Updates often include crucial fixes for stability and performance.
2. Stable Connection Mode: Within the Sony | Headphones Connect app settings, set the headset to “Priority on stable connection” mode. This dedicates more bandwidth to maintaining a solid Bluetooth link.
3. Check Your Environment: Bluetooth signals can be affected by interference. Please try to avoid using the headphones in areas with heavy signal traffic, such as near wireless LAN routers or on crowded public places (train station premises or a crowded train).
4. Initialize the headset to restore factory settings: This will restore the headphones to factory settings and clear out any cumulative software glitches that may be causing the problem. You can follow the instructions to reset the headphones here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue still persists after performing all of these steps, we highly suggest contacting our specialized Technical Support team through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you considering Sony products!
Best regards,
Dominick
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this headphone for my song and he loved it so much I just sent it to him
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leam, Great! We are glad that your son is enjoying his newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Don't overspend for competitors' products.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones at MSRP, even better deal at a sale price of $278, 'nuff said
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KACo,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Get the XM5's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wxm4s are good but the XM fives are better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keeninbiz, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Nothing negative. You won't regret picking these up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suthrner, You've definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Quality stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Easy to get without any hassle. Would order again from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CurlyandMobestbuddies,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones can’t wait to use them on an airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clank,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best NC headphones out there
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Blue color is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
Fabulous! We are extremely pleased you are very happy with the amazing features & superb performance of our WH-1000XM4. We also glad you like the stylish color design of your headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5 Star review and for choosing Sony!
- Romeo
Love these Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - particularly love the Noise-Cancelling feature. I have a lawn tractor for mowing my grass and these headphones do a great job of blocking the engine noise and protecting my hearing. My only complaint is when I use the headphones walking my treadmill my ears get pretty warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Works great and packaging is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proed123, Thank you for the amazing feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony wh 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, impressive with the noise cancellation and can link into multiple devices thru bluetooth charges with a usb-c like my other devices so one charger for everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yomz,
Amazing! We're glad that you like the noise canceling function, multipoint feature, and USB-C port of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Bought this just to compare the music quality with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this just to compare the music quality with my Bose Q45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Basti,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.theyre amazing for the price i got them at mwah i love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SOLID
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were good, just found a cheaper price. Planning to buy it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ahmad,
We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphone set. The range is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
Perfect! We're glad that you like the Bluetooth range of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Not very comfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't find these very comfortable and exchanged them for the Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, thank you for sharing your feedback. We're sorry to hear the Sony - WH1000XM4 didn't provide the comfort you were looking for. We know how important that is, especially for long listening sessions. While it's unfortunate they weren't the right fit for you, we truly appreciate you giving them a try. Your input helps us continue to improve, and we hope you'll consider Sony again in the future! Best regards, -Dominick
Highly recommend. Best Buy always replaces/repair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Best Buy always replaces/repair my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfan, Awesome! Good to know you had such an amazing customer service experience. And thank you for purchasing the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great . The price was excellent. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rust,
We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph