Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
New Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and Best Buy services. Thank you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenJohn,
Awesome! We're glad that you are enjoying these amazing headphones and you were assisted professionally. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my grandson for a Christmas present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beatsstudiobuds,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves them! He can’t hear us that’s for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scottnkel91, We're glad to hear that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones at this price. You won't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miskie, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones in its price range. Good to know your purchase went well and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess
The king has overpaced himself
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones that I've ever used, you would never want to get them off!
I would recommend this to a friendworth the money not really
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the headphones just i would say that the adaptive feature to hear around you is just not enough for the price in my opinion and really think it would just not be worth the price compared to other sony headphones that I have had so
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoisesA,
Thank you for sharing your honest opinion regarding adaptive feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. While we are happy that you like the headphone, we're sorry to hear that the adaptive feature is not enough for its price. Your opinion matters to us and it will help us improve our future products. Please allow us to help and make this experience to a better on.
Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
These steps may also help improve your experience with the noise canceling function:
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Marco
Jacob
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old grandson’s chrygift — to use this afternoon
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bentley, We are glad you chose these pair for your grandson. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
Aaaa
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loved them as a birthday gift, uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaaa, thank you so much for the 5 Star review. We are extremely pleased you find our WH-1000XM4 perfect for a birthday gift! We are also glad your boyfriend loves everything about these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is going to love them, cant wait till he opens them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my bf and he loves it! A little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayway786, Excellent! We're glad to hear that your boyfriend loves our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sorry Sony. Switching Back to Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My QC1 Bose headphones started to have problems with the power button after 4 years of owning so after some back and forth between the Bose 700 and this I decided to give Sony a shot. Overall I think it’s ok. Not worth 350 to be honest. I’ve owned them for 4 days using them mainly for zoom, phone calls and music. I’ve heard complaints on how my voice sounds on the other end, switching between more than two devices is a pain, music tends to skip and muffle a bit for no reason. The headphones also tend to turn on by themselves which is funny since that was the same issue I started to have with my Bose. As a Bose customer for the past 10 years, I think I’ll stick to what worked best. Will try out the Bose 700 instead. Sorry Sony but not a great first impression.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gesjes, we regret to hear that it's not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app to turn on the [Connect to 2 devices simultaneously] for easier switching between devices, set the headset to “Priority on stable connection” mode for better Bluetooth connectivity, and adjust the equalizer to improve sound quality.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
Ehh sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, slightly on the heavier side. Not impressed with the sound quality. They needed EQ customization to sound ok, however, I found that my AirPods sounded better out of the box. The sound quality was a bit lacking for the price. These headphones also did not fit my head, as they often began to slide to the back of my head whenever I made a slight adjustment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dapdap,
Thank you for your feedback. While we are glad you are satisfied with the excellent build quality of our WH1000XM4, we are sorry if the sound quality did not meet your expectations, and if these headphones did not fit your well. We value your opinion, and we will surely take note of your inputs as we always strive to make this a better experience.
For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. You can also set the sound quality mode to Priority on sound quality mode using the app for an immersive sound experience.
For comfort fit concern, these headphones have a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
I understand that this may not fully resolve your issue. However, if there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Best over the ear headset I've ever owned. Noise cancelling is amazing, I can barely hear my co-worker who sits 5 ft from me at work. Excellent headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dalliofficial,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I would recommend this product to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, Excellent! Choosing these headphones will definitely be worth it! We're delighted to hear you like the amazing sound quality and overall features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
q
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Hi Lee, you’re getting 25 points for this review!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Cesar amazing headphones, so he did it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cesar amazing headphones, so he did it again. I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mikey, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Nice Headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Headphones, absolutely no complaints... Very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomm,
Awesome! We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Sony WH1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. However it is too uncomfortable on my head and had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirby717,
Thank you for the review. It is unfortunate that the unit had to be returned. We recommend adjusting the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.
Regards,
David
best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent as noted by my son. Gifted to him for christmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoutainHouse,
You made the right choice! We're glad that your son loves these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph