Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sounds drop out a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great when it works, but VERY FREQUENTLY the sound drops out for a split second. It shouldn’t be a big deal, but it happens too often … like once every 2-3minutes. And when it does, sometimes the Noise cancelling setting is off. If it was a cheaper wireless headphone, I wouldn’t be upset, but this is the top of the line from Sony, it’s frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paikasoa,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Please refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Here are the steps to reset and initialize the headphones:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset to restore factory settings:
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
SHDP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i've ever owned and i love the speak to chat feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harrylander12, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Worth the money you spent. Would absolutely recommend this to anybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techyguy,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!! Bought them for a friend and they LOVE these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jc1124, that's great to hear. We're glad that your friend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been excellent so far. It is versatile to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krishna, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! We are super happy with the purchase my wife loves them!
I would recommend this to a friendSmooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy everything about this I have no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jude, Excellent! Glad to know you're enjoying your new Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Working great and love them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the performance so far. Working great and enjoying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sree,
Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony review 1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good, everything seemed perfect and in order when I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSChowhan. Great buy! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Battery life ??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good, but the battery life of 30 hrs. I am not to certain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We appreciate your 5 -star review of these amazing headphones. Usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
We hope you continue to enjoy the WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my dad because mine are great. I would but again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edm1101,
Awesome! That's really thoughtful of you on getting your dad a brand new headphones. We're also glad you like your WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are looking forward to your next purchase and thank you for choosing Sony! - Kris
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding item, does its job better than most headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for a few weeks now, loving it so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SampurnaL,
Great! We're glad that you are loving the quality and performance of your new WH1000XM4. Thanks for choosing Sony! - Marco
Headband discomfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headband hurts the top of my head after 30-45 of using it. Other than that the sound is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jrivers, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing discomfort using the unit for a long period of time. Please use the headphone sliders to get a more comfort fit of your WH-1000XM4.
Regards,
Carl
Great gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described I did a lot of research and these lived up to the hype
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DogdadtoSamandEd, Glad to hear that your research was worth it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony mx4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever own. Provides a little bit of everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AD1979, That's awesome! Good to know you're enjoying the overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Not as good as Bose by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Sony’s to replace my Bose QC2’s and I was really disappointed with the sound quality. I wanted to love them but Metal music sounds like trash lids slamming against each other. Also the Sony headphones app is super over produced and complex and it doesn’t need to be... No one expects space age studio quality sound from headphones... Volume, Connected devices, and a simple EQ would’ve done just fine. I should’ve gotten the new Bose ote headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mnapier,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Had for a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for a year I’m still really enjoying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshW,
Great! We are truly delighted to hear that after a year of usage, you still enjoyed listening to your favorite music with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Christmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my 16-year old grandson, and he rated them 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Like item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Quality could be better for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi phonesuser2022, We are glad to hear you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl