Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Extremely worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones money can buy. Two bluetooth connection is really useful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PinkThunder,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Headphones! Studio quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Cc. A++
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent... I love them.. Easy to use and great gift to give someone...
I would recommend this to a friendGreat sound and noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply great all around. Better value than anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AG21, We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very easy to use. Would definitely buy it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuckster, Thank you for the awesome review! We're glad to hear you're enjoying the ease of use of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're looking forward to your next purchase! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had would highly recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sapphirenight28, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones that you ever had. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and for helping to share the word about us. Thank you for choosing Sony! -Sam
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones been using it mostly everyday since I bought them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvel,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones, Highly Recommend I would by this again for a gift
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scotty,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Loved it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were pretty nice to use..wish it had a mute button but otherwise nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyan,
We're glad that you like these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about a mute function is greatly appreciated. Thanks for choosing Sony.
~Ralph
Sports bus rides
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my daughter. Just what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SBDT, We are thrilled to hear that you are enjoying WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Lovely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much appreciated Christmas gift. I am free of Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindyCityLiving, Awesome gift! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Broken after less than 4 months of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While adjusting the headphone on my head the earphone broke off of the headphone. The warranty is no help to solve this issue. Very unhappy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lyah, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. For this, we recommend having the unit sent in for service. For assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Awesome buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I have made, I love this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disney,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Above and beyond what I expected!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WALK, Awesome! We're very grateful for this positive feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Does excellent noise cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Absolutely amazing.The app is super easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Parshre,
Thank you for a positive feedback! We greatly appreciate you love your new headphones particularly with its amazing noise canceling function and Sony Headphones|Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Some issues but overall great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were great overall however I did experience some connectivity issues at first. Ended up returning them due to that but also because I preferred the portability of the WF-1000xm4. Otherwise the sound quality was great and so is the fact that you can used them connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sound quality just ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall is good. Perfect for those who have to use glasses. Sound quality is ok. Poor Bluetooth connection if compare to other 5.0.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qwerty,
Thank you sharing your experience so far with your WH-1000XM4 headphones. We are happy to hear you like the great sound quality and you appreciate the overall performance of the headphones. We value your input and appreciate the feedback regarding the Bluetooth Version of these headphones. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode to ensure you get the best Bluetooth connection.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Really wanted to like these headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted these to work. But until Sony fixes the static in the right ear which appears to be a general problem with the XM4s I had no choice but to return. So I purchased the Bose 700 which are awesome and did not have any such issue and the sound is very impressive. Am a big Sony fan so I truly hope they step up and fix the issue so they do not lose customers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We appreciate you for being a Sony fan. It's unfortunate that you had to return the headphones because of static issues. This isn't normally the case with these headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your future purchase and have a better experience with our products.
-Ralph
Twas not to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Though the ANC was great these phones were not as I expected, looking for more fidelity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heard, We regret to hear that the unit had to be returned. While we're glad you appreciate the sound quality of the WH1000XM4, we're sorry to know you're having an issue with the unit.
We recommend installing the Sony headphones Connect app and adjust the built-in equalizer to optimize the sound. Also, to ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7)
I hope you consider our Sony products in the future. Thanks for sharing your feedback.
Sincerely,
Sam
Best ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fiancé loves these!! I have listened with them and they are amazing!!
I would recommend this to a friend