Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Hearing aids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pricing compared to other big chain stores
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuy4ever,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Please enter a title.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review Must be at least 50 characters. (50 remaining)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessie,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
SONY RULES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones Would purchase 1 again if I had to!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BOMBASSHEADPHONES, thank you so much for the 5-stars rating! We are really pleased to hear you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony! - Romeo
Sony headphones gifted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a Christmas gift and the receiver was very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDRT,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husband wanted these for his birthday; he loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MsDP,
Awesome! We are glad he likes it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
A Best Buy :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses headphones are so good, these are my second pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zer0,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very easy to use and the sound proof is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patri, we are glad that you like the ease of use and sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Worth the hype and very high quality. The noise cancellation is insanely cool!!! Great for long travels or simple everyday activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sasha, Thank you for the amazing review! We're very happy to hear you like superb quality, excellent noise cancellation, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A worthy purchase highly recommend to purchase……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akhil, Thank you for the 5-star rating! We are delighted to hear your investment is worth it. We really love to hear you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your recommendation. Thank you for choosing Sony! -Jess
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Christmas gift so i can't give a review at this time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyG, these headphones will definitely be a great present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Quality for your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, favorite headphones I've ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good choice, I love my item !!!! I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoel,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
I'd recommend these to anyone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling and sound quality are great. Used them to watch downloaded movies on airplanes. No trouble hearing dialogue at reasonable sound levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DurhamJ, Thank you for giving the WH-1000XM4 a perfect rating! We're thrilled to hear you like the great sound quality and noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Solid purchase, better sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad reviews are hard of hearing. Exceptional headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
2nd pair of xm4s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair of xm4s years ago that i later sold and regretted. Finally got around to buying a pair for Black Friday for the gym and they’ve been great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sueeee,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Nice but loss of privacy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good quality. I don’t like that in order to use them fully Samsung makes you sign up with their app that wants ALL your usage and personal info and there’s no opt out or alternative way to use the headphones. So wuality is great but they’re not worth the loss of privacy. Will be returning them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thebestbestbuyer,
It's unfortunate that you are already looking to return the headphones. We understand where you are coming from. If you are referring to the Sony Headphones Connect app, the headphones will still function without the app. Uninstall the Headphones Connect app to prevent it from collecting and transmitting personal information. Refer to the Privacy Policy of the Headphones Connect app for detailed information on the type of personal data it collects and transmits. Data is collected and transmitted only if you consent to the privacy policy.
If you still have the headphones and you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batch i cant hear you, do you see my headphones? (Silence)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mpearson321,
Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones not recommended for gym though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jawdan, thanks for choosing and purchasing our product. We're glad you like the WH1000XM4. We understand your feedback regarding using these headphones on the gym. Although we can use the WH1000XM4 while working out, we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof. If water or a foreign object enters the unit, the headphones might damage.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
excellent for subway commute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work as stated. no problema, don't know what else to say
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dott,
Great! We're glad that this is what you are looking for in a product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Not worth the money, buy M2 or M3.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the M2. I hesitated buying the newer marks because its a lot of money and the M2s are solid. So when I did buy the M4s, my expectations were high due in addition to the positive reviews. Unfortunately, in comparing the M2 to M4 performances, M2 is clearly the winner. Below are some of the detailed comparisons. Noise canceling: I have a noisy bathroom fan and cpuld always count on my M2s to drown out the noise. When I tried the M4s under the same conditions, I could hear the noise of the bathroom fan. I tried calibrating the M4s (unnecessary with the M2s) and still I could hear a significant amount of fan noise. Ambient sound: I use this mode often as I need to hear whats happening around me in the home office. With my M2s, I can hear everything around me cryatal clear with no music and impressively clear with music. However, with the M4s, everything is considerably muffled like its deliberately canceling out some of the ambient sound. Maybe this is by design but should be reconsidered. I tried playing with the ambient sound level settings using the app but still cannot compare to the M2s. I wish I had not purchsed these headphones amd waited for the next mark. ~$400 down the drain. Hope this helps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Thank you for your review. While we are glad you are satisfied with the remarkable performance of our XM2, we are sorry if our XM4 did not meet your expectations. This definitely not the experience that we wanted you to have on our premium headphones. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience.
For the noise canceling function, if you haven't yet, please follow the instructions below:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies.
• Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
For the Ambient sound, depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Please reference the following links to isolate this issue:
Help guide - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254268
If the issue persists, please update the firmware of your XM4 to the latest version (2.0.7). The firmware update improves the functionality and features of your headphones. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo