Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product is the best head phones i have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whereismycomputer,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product！like the update that can link to two divices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maberick, Nice! We are glad that you are enjoying the multipoint feature of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Got grt product and meet all expectations. Recomme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got grt product and meet all expectations. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritz,
We're glad that these headphones have met your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Overall good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good product. Easy to use, great for WFH period.
I would recommend this to a friendBest headphones ever, period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased a lot of headphones but this series from sony is by far the best and it goes on deal very often. Unbeatable quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTguy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received the product on time and it works as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi judojack, Fantastic! We are glad that you receive your purchase on time and are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to setup and use. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Majot,
Great! We're glad had an easy time setting it up and using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best for personal and professional purposes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for both personal and professional purposes..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jai4S,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
love my sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphone by sony .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fandango1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing!!! SONY IS KING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best in the world. Don’t waste youre money on the Airpods Max or and Beats or Bose. These are tue best of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheLegend27, Thank you for the wonderful feedback! We're very happy to hear you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones . Exactly what I was looking for , but I had trouble making them work wirelessly .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odie,
Thank you for taking the time to review your WH-1000XM4. We're happy that our Industry-Leading, Noise Canceling Headphones WH-1000XM4 perfectly matches your needs. We're sorry you've been running into difficulty. We would like to know more about the situation that you faced with the wireless headphones. In the meantime, please refer to the steps in this help guide link for pairing and connecting with a Bluetooth device: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
To many quirks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but noise canceling and transparency mode kept switching one to the other
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aandrus1, we're glad that you like the sound quality of the headphones. Your feedback about the Adaptive Sound Control function is greatly appreciated. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. To keep this from happening, follow these steps using the Headphones Connect app:
1. Turn off the Adaptive Sound Control function using the Headphones Connect app.
2. Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but sometime sound lags. I think headphone should have capability of connecting at least three devices instead two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FAhmed,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can refer to this link for troubleshooting steps to help improve connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Your feedback about the connection between the three devices is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
WH-1000MX4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good buy whenever it goes on sale. Best value of money in the $200-$250 range if you buy it at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mfm27, Awesome! We're glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Medium Happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So So, Average, Good Enough, Satisfactory, and meets criteria.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SwitchMicro, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Live free or die
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t be happier with my purchase. Five stars rating
I would recommend this to a friendSony headphones review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So says wearer. This was a gift and she loves them.
I would recommend this to a friendAwesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, now I can play wireless free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoannaS, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Hood headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Removed 1 star as they can get sweaty after wearing them for an hour. Wish they were water/sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howdy00, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We’ve also taken note of your feedback on the water/sweat resistance. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin