Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Fantastic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and would buy again and would refer this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad, we're glad that you're happy with your purchase. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Got it during the black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nisk,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
What a pain in the ear.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great. The only issue I have is the lack of comfort. For some reason my left ear feels like it’s pressed against something that causes discomfort. Thicker pads would be better. All aftermarket pads seem to have the same issue with the reduction of noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pacman, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the overall features and performance of this unit, we regret to hear that you're having an issue with the comfort and fit. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of comfort and will be sure to forward this feedback to the appropriate department.
As a suggestion, aside from having a super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure, you can adjust the left and right slider of the headset to ensure a comfortable fit and to use it for longer periods. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have used ! Very customizable zz
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isuck,
We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! :))))))))))))))))))))))))))))))))))))))
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stan, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to be honest its not wroth the money at all and i don't think the price is too good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi peter82, we regret to hear that you think these headphones are not good for the price you paid. This is definitely not the impression we want you to have. We'd love to help you and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Additional information of the issue:
Sincerely,
Erin
Sony WH1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am happy with the these headphones, you have to Taylor the settings in the sony app to your preference which is nice. The app is very simple to use and the sound quality is great everything I was looking for in a head set and then some
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhettF, We're very grateful for this positive feedback! Good to know you found the Sony Headphones Connect app useful to optimize the music according to your liking. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best period handsdown
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skinz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Absolutely superb noise-canceling headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are simply wonderful headphones. Lightweight, comfortable, stylish, they offer great noise canceling ability while retaining a strong ability with a variety of audio sources. The headphones fold compactly into the included carrying case. Included in the package are a USB C to A charging cable along with a 3.5mm audio cable and airplane adapter. Key to using the overall package as well is the free Sony Headphones app. Impressions: The noise canceling is really, really good. I tested these by playing music in a bathroom with 2 fans running, a dehumidifier at full blast, along with a large home HEPA filter set to maximum. Listening to music, I could not hear them at all, which was very impressive. Based on that, I would think this to do very well in an environment like an airplane. These are probably the best noise canceling headphones I've ever used. The overall sound is very good. The default EQ is good as is, perhaps a little biased towards the bass, but the included EQ settings in the app let you customize the sound how you like. I liked the presets a lot; sometimes EQ presets elsewhere seem to hardly change anything in the sound, but here each preset clearly changed the overall feel of the music. If you like customizing your sound, this is a useful feature, especially if you listen to wide variety of genres. I put these through their paces with a wide variety of music: "If You Want Blood" by AC/DC, "California Love" by Dr. Dre and Tupac, "Idol" by Elton John, Rachmaninoff's Piano Concerto No. 2, and some Glenn Miller big band jazz. Using the app and EQ presets, I was able to dial these in appropriately for each with excellent results. For video, I watched various Youtube videos along with Star Wars Episode III and noticed no audio/video sync issues at all. Call quality isn't wonderful, but is more than acceptable in my limited usage of that aspect. However, battery life is. The app is excellent and is probably indispensable for getting the most out of these. The first screen is the status page, which gives you basic information like battery, connection, and what's playing. It also has the adaptive sound control, which detects your environment and adjusts the ambient sound control. This includes sitting, walking, running, or transit. You can, if you allow it, let it track you and adjust via location services. I didn't enable that feature since I have enough things tracking me as it is! But it's a nice feature if you're unconcerned with such things. The Sound tab lets you customize the Ambient Sound Control to control the noise canceling. Here you will also find a feature called Speak to Chat. It will detect your voice and pause the sound for you to quickly respond to something without having to disengage and take your headphones off. This is good for responding to a quick question. The default pause is 30 seconds but is customizable. The only problem I found with this feature was that I triggered it by clearing my throat. Bothered by some reflux, I was forced to turn it off for a bit during one listening session. Also in the sound tab are the noise canceling optimizer, the equalizer to adjust the sound, and the 360 Reality Audio setup. The latter, which is supported on some streaming services, gives a more immersive experience. The included demo seemed impressive enough, but since I don't subscribe to any supported services I didn't test this feature. Also included here are the settings for prioritizing sound or connection quality as well as the toggle for DSEE Extreme, which clarifies and upgrades highly compressed audio. I left this feature on. Some other nice features are the touch controls on the headphone size to adjust volume or skip tracks forward/back, along with automatic pause when removing the headphones (this can be disabled.) Using the Custom button on the headphones, you can also configure these to use either Alexa or Google Assistant. The bottom line: these are the total package when it comes to noise canceling wireless headphones. The noise canceling itself is just amazing and these are worth recommendation on that alone. However, they sound great, fit nicely and are comfortable. The app provides an array of extra features and customization options without being overwhelming (and to be fair, you can just pair these and start listening and they'll still be great). I highly recommend these.
I would recommend this to a friendGood!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good set of headphones! Noticed some weird audio issues but could just be my pair. Good for everyday use. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fleeting,
Thank you so much for your positive review! We are really thrilled to hear you are overall satisfied with the superb quality & performance of our WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For your audio issues, wed like to know more about the problem and help you out. Please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Sounds good but has a defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mostly wear these headphones when I'm cutting the grass. I like the wireless feature so that's an improvement compared to my old Bose noise-cancelling headphones. I'm very disappointed, though, because I get lots of static in the right cup. I have to stop the lawnmower turn off the headphone and then turn it back on. I will be returning these to Best Buy for what I hope is a non-defective headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HighOctaneBobby, we're glad these headphones make your lifestyle easier. It's unfortunate that you're having static issues with the headset. Resetting and initializing the headset may help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent voice quality. Connects easily to two devices at the same time. Only issue is ears get really warm when using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nipa,
We're glad that you like the call quality and multipoint function of the headphones. Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is the best I've ever experienced. I was fortunate to get them on special, and even then id pay the full price if i had to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oscarini, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product...just a bit pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great with ability to pair with 2 devices. Love em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HRDIR, we're glad that you're enjoying the multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Best Noise Canceling Headphones EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Blocking Headphones EVER are this pair made by Sony. Love them so much, I purchased them for my 2 adult children and they agree!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomOfGaGa, Fantastic! We're thrilled to hear you love the industry-leading noise cancellation of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones I've purchased in a while
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Top tier noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deka, Great! Good to know that you're happy with the noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Better than Beats!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are better headphone than the Beats, but same loudness of any other brand. Not a loud to me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiambrown,
Thanks for sharing your review and experience with the Sony WH1000XM4. The overall volume may vary depending on the source content. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overall Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool features but slips off the top of my head sometimes and not sweat-proof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfper123, Thanks for sharing your review/feedback. We're glad you are amazed with some of the features of the headphones, however we're sorry if you're having a few issues with it. The WH-1000XM4 comes with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. When it comes to design, the WH-1000XM4 engineered for all day use! The WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
And yes, as it turns out the WH1000XM4 is not sweat-proof or water-proof. We appreciate you sharing your concern about this matter. This will help us improve our products in the future.
Hope this helps. Thank you for choosing Sony. Enjoy! -Craig
Son loves these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son, Not Heung Min Son, loves these headphones.
I would recommend this to a friendGreat Sound Proofing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yes i enjoy and i want my best buy points oops sorry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sierra, That's awesome! Good to know you're enjoying the noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your feedback! -Sam