Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! No complaints about these headphones.......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lopez09, we're happy to hear that you're enjoying the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
Not comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but it means nothing if it hurts your head like it did mine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
We appreciate your review of the headphones. While we're glad to hear you like the sound quality, it's unfortunate that you're not having the best experience with these headphones. As a suggestion, to reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
You may find this link helpful: https://www.sony.com/electronics/support/articles/00015243
Thanks for sharing your feedback and for choosing Sony.
Regards,
Jess
Great sounding!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these headphones. Awesome sound and the noise canceling is welcome in my very noisy workplace. Highest recommendation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seattlekidd, Thank you for the amazing review! Good to know you're enjoying the awesome sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones! Noise cancelling is awesome, i finally don't hear my wife talking on her work conference cals :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
white noise right side!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the midnight blue wh-1000XM4/L because on sale and have a problem with right side when noise canceling is on you hear like white noise and is constant and sometime you hear like a burst. I had to exchange them because of this and my second headphones have the same problem I don't know if this is only with blue headphones or other colors too.. some might say is not a big deal because when you hear music is not a concern but to me is because I own the WH-1000XM2 and they are perfect.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at reasonable prices with minor issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luigue, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! May we know the issues that you are having with the WH-1000XM4? If so, please send us an email at socialsupport@am.sony.com for assistance.
The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Solid.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the performance for the price I paid for these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WizardBeard, Great! We're thrilled you like the overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
VERSION 3 IS BETTER!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one isn't as good as Version 3! I had 3, and the battery lasted a lot longer than the 4! Somehow the 3 was more comfortable on my ears even after wearing them for hours. The 4 makes my ears hurt and it feels less adjustable than the 3. I know they're pretty much the same models, but I got more comfort and value from Version 3 than 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thelovelytas,
We regret to hear that these headphones haven't performed to your standards. Usage hours may be different depending on the settings and conditions of use. You may refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Nice features but poor built quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, very nice features. But feels like cheap built, plastiky to the touch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yancio, Thank you for purchasing our Sony WH-1000XM4! We're glad to hear you like the sound quality and overall features of the unit. We appreciate your feedback about the built quality. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
JUst fine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With big hope we purchased this one but a little disappoint. Sound quality is just ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wang,
Thank you for sharing your thoughts on the Sony WH1000XM4. We’re sorry to hear that the sound quality did not meet your expectations. To enhance your listening experience, we recommend utilizing the equalizer feature available in the Sony Headphones Connect app, which allows you to tailor the sound to your preferences. For detailed instructions, please visit the following link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
We hope this helps improve your experience. If you require further assistance, please don’t hesitate to reach out by emailing the following information to socialsupport@am.sony.com:
- Full Name
- Best Buy Username
- Telephone Number
- Sony Headphones Model Number
- Issue
- Additional Information regarding your experience with your WH1000XM4
Best regards,
Romeo
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality, not enough bass for me, but if your not bass heavy user deff recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zphex, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM4. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess
Well enjoyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. I do get fatigued after wearing it for a long time. The pressure on my head gets to be too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thechef,
We appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
-Ralph
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, need to test it more as straps are prone to brakeage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDJD, We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok. Not worth the money tho. Your better off buying some cheaper ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D40Navara,
We regret to hear that it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Breaks too easy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound quality was great while they worked, they broke way too easily. The headphone pieces, at least on mine, were way too fragile. They lasted two uses and when I went to extend them on the third use, the ear piece snapped as if it was already broken.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello bellok,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that the ear piece snapped of the headband. This is not the news or the experience we want you to have.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! You can really appreciate the form factor, nice and compact. Would be a perfect Christmas present.
I would recommend this to a friendlike to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really think it works like it has been advertised. I thinking about returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wesscomputer,
We regret to hear that you are already looking to return the headphones. We would like to know more about review and turn your experience around. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but sometimes the double connection bluetooth is a bit finky but other than that it is great.
I would recommend this to a friendsony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great although I have a slight interuption in sound every once in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
Thank you so much for your positive review!
We are thrilled to hear that you are satisfied with the exceptional sound quality of our WH-1000XM4.
For the sound interruption, some of these issues can be fixed by following the steps provided on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Should you need more technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a different pair (non Sony) and they were good at first, but less than 6 months later they broke. So far these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyP, You've made an amazing choice! We're very pleased to hear you're having a great time so far with your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam