Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Tight around ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little tight and uncomfortable around ears. Sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .HEllo Skip, Thank you for sharing your feedback. Your WH1000XM4 wireless headphones have an adjustable headband. You can adjust the sliders (left, right) according to the size of your head and ears for a more comfortable listening experience. Despite your concern, we are happy that you like your headphones especially the sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
Great ANC, but mediocre-to-poor in everything else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - great ANC Cons: - LDAC cannot be used when multipoint is enabled, even when only a single device is connected. - cannot charge and use Bluetooth at the same time - cheap feeling plastic - horrible soundstage. Very constrained and muddy - no wired audio over USB-C, only 3.5mm
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnRa, While we are glad to hear that you are happy with the Noise-cancelling feature of your WH-1000XM4, we are sorry to hear that it did not meet your expectations when it comes to some of its features and functionality. We took note of your feedback as this will help improve our product. Thank you for choosing Sony. Regards, Carl
Great audio. Too much gunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mic works 80% of the time on Skype calls. Kind of embarrassing when you get called on in a business calls and nobody can hear you. Some advertisements in the app. Sound quality is perfect, but they added so many setting that it messed things up. We just need audio, and a mic that you can rely on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Muted,
We're glad that you like the sound quality of the headphones. We do appreciate your feedback about the Sony Headphones Connect app and its settings. It's also unfortunate that you are not having the best experience when using these headphones on a computer for video calls. Make sure that the connection is properly set up. You may refer to the steps on these links to help you set up the headphones for video calls:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
All of this being said we would like to help assist you with the issue, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Best Headphones I own
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have airpods but needed something with more bass and punch. This fit the bill! Love these headphones. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miggiekrak, Thank you for upgrading to your new Sony WH1000XM4! We're glad you love the punchy bass and overall sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
SURPRISED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT FEEL THEY ARE AS GOOD AS THE 3 ASFDGHJKGL; 'SDFGHCJKL;P[ ]'\DSFGHJKUILOP;[ ]'ERSDFGTHYUJKILO; '/
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimm,
We regret to hear that it hasn't lived up to your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Unfortunately, comfort is compromised.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Adjust the headset into a comfortable position using its slider. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best quality headset for phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it course I needed the best and these are the best sound quality and can't hear outside of these headset it's awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxor813, Thank you for purchasing the Sony WH-1000XM4! We're pleased to hear you like the incredible sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great but not great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hearing crackling noise, also the sound quality was not that great. All said, could have just been a faulty one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohitU, Thank you for sharing your experience on the Sony WH1000XM4 Wireless headphones. We're sad to hear that you are heading unwanted noise when listening to music. Please try to initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
King of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out in the market!!!! I’d take These and the newer model of these, the xm-5 over any other headphones!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones, having a slightly difficult time adjusting to the noise-cancelling pressure changes and whirring noise in the ears. Other than this, great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelS,
Thank you for the review and we're glad to hear that you like the headphones. We do apologize for the inconvenience. We highly recommend using the Sony headphones connect app to adjust the noise canceling of the headphones depending in your preference. Here's the link for the application.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
theyre ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are ok, but not really worth the price, even at the bargain i got them at
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tvguy, We're glad that the headphones are ok. We're sorry if they're a bit pricey. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough for the money I paid , noises cancellation is good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techhead,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to turn the volume of the headset and connected device. Try to pair the headset again with your source device. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
The Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Started using them around the house and out on errands. Really great sound capability and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAMH33, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones, delicate as a paper rose petal.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality, great noise cancelling and absolutely no water resistance at all, get caught in the rain or sweat on it even a little and say goodby to your expensive headphones. Buy the accidental coverage, you will need it. Learn from my mistake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear about what happened to your headphones. We recommend having the unit sent in to our authorized service center. Please use this link to have the headphones serviced: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony XM4's are the bomb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones! So much better than the Bose QC45 I returned to buy these instead. You can't go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigAl, You've made an excellent choice! Thank you for upgrading to your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were some of the best headphones on the market when they launched. Now they are down in price and are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend this product. It’s easy ang very friendly gadget to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khloe0923,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nani, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Splendid head phones crispy rich and punchy sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabuloso,
We're glad that you like the sound quality of the headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very good. I was Expecting more Base. High Pitch. I will recommend to Friends .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKhan,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph